I have stayed in many so-called 4 and 5 star hotels in Nairobi (Hilton, Safari Club, Panafric, and now the Laico Regency) that all receive the same comments from me-grossly overpriced for tired and worn hotels that may justify their star rating in terms of range of services offered, but certainly not in the quality of those services. My bed was warped (turned up in the corners!) and the bathroom had definitely seen better days. I arrived late and ordered a burger and fries from room service-when I put my knife through the burger blood shot out-it was dangerously undercooked. They did it again for me, but offering it on the house would have been a nice gesture. Next time I'm going straight back to the Tribe, which is the only Nairobi hotel I've stayed at where I feel the product and service justifies the price.

For conference though the tables were too small.otherwise I slept well food was well served with some live soft music piano playing in the background. Air port pick up was ok just a bit of waiting.
I am yet to experience other hotels in Nairobi for comperison. otherwise I would rate the services offered with a standard 4star experience.

We just finished a 10-day stay at the Laico Regency with our two small children. We are VERY picky hotel guests and have to say this was a FANTASTIC experience. The staff was super friendly and remembered our names every day. The food was excellent and very high quality. The rooms were quiet, clean, spacious, and well maintained. Room service and laundry were very fast friendly and punctual.

Our only complaint was that it was a little on the expensive side, but it was an excellent place to stay and we would ABSOLUTELY stay there again! This hotel should carry a 4 out of 5 rating for sure as a standard.

We loved it!

The Reception and Cashier staff were very good. Security guards were very friendly. And so was the Hotel transport (including Airport pickup, drop and local trips) and Room Service. I must commend on the guidance and service provided by Mr Moses, Driver to explain to me various details of the Hotel and Nairobi which I was not aware.

I am a traveler with reasonable demands and do not expect much. However Laico needs to spruce up many on many fronts:

- bathroom shower was not up to the mark, the shower was leaking with water spraying from behind the shower; therefore pressure was low

- the room furniture looked like it had not been painted for ages

- TV program selection was drab. Some of the channels listed in the Hotel booklet were not available.

- Restaurants needed better service and I had to call for a waiter to take the order inspite of the Restaurant being almost vacant during dinner time. Quality of food was very poor and not cooked properly

- Internet/ WiFi was slow. Web pages took a long time to load

Laico was a very average experience. It is definitely not 5 star and tariff is high.

On the plus side, the room was clean with well stocked bar and an excellent view of the park.