For conference though the tables were too small.otherwise I slept well food was well served with some live soft music piano playing in the background. Air port pick up was ok just a bit of waiting.
I am yet to experience other hotels in Nairobi for comperison. otherwise I would rate the services offered with a standard 4star experience.

We just finished a 10-day stay at the Laico Regency with our two small children. We are VERY picky hotel guests and have to say this was a FANTASTIC experience. The staff was super friendly and remembered our names every day. The food was excellent and very high quality. The rooms were quiet, clean, spacious, and well maintained. Room service and laundry were very fast friendly and punctual.

Our only complaint was that it was a little on the expensive side, but it was an excellent place to stay and we would ABSOLUTELY stay there again! This hotel should carry a 4 out of 5 rating for sure as a standard.

We loved it!

The Reception and Cashier staff were very good. Security guards were very friendly. And so was the Hotel transport (including Airport pickup, drop and local trips) and Room Service. I must commend on the guidance and service provided by Mr Moses, Driver to explain to me various details of the Hotel and Nairobi which I was not aware.

I am a traveler with reasonable demands and do not expect much. However Laico needs to spruce up many on many fronts:

- bathroom shower was not up to the mark, the shower was leaking with water spraying from behind the shower; therefore pressure was low

- the room furniture looked like it had not been painted for ages

- TV program selection was drab. Some of the channels listed in the Hotel booklet were not available.

- Restaurants needed better service and I had to call for a waiter to take the order inspite of the Restaurant being almost vacant during dinner time. Quality of food was very poor and not cooked properly

- Internet/ WiFi was slow. Web pages took a long time to load

Laico was a very average experience. It is definitely not 5 star and tariff is high.

On the plus side, the room was clean with well stocked bar and an excellent view of the park.

I had not been to the regency since it was acquired by laico and the standards have pretty much gone down. Thought of grabbing a bite and a coffee while waiting for the Nairobi traffic to subside. The lobby staff are welcoming. At the restaurant, it took long before I was acknowledged by one of the staff who approached my table and asked what i wanted. I asked for the menu, which took ages to come or i guess i was to hungry but all together with waiting for the food, the time was so long. My friend had to go to the bar with the menu, inorder for the server to notice that she waited so long. The food item I received was quite different from the menu description. I will give credit to the guards, and their friendly gestures but the service and food at the terrace coffee shop was quite poor.