I had not been to the regency since it was acquired by laico and the standards have pretty much gone down. Thought of grabbing a bite and a coffee while waiting for the Nairobi traffic to subside. The lobby staff are welcoming. At the restaurant, it took long before I was acknowledged by one of the staff who approached my table and asked what i wanted. I asked for the menu, which took ages to come or i guess i was to hungry but all together with waiting for the food, the time was so long. My friend had to go to the bar with the menu, inorder for the server to notice that she waited so long. The food item I received was quite different from the menu description. I will give credit to the guards, and their friendly gestures but the service and food at the terrace coffee shop was quite poor.

This week I visited the hotel. We had various business meetings ranging from a dinner for clients to a conference with 300+ delegates. The arrangements were all on the number, from the airport pickups to the events themselves. All the staff at the hotel went out of their way to help and were extremely efficient and very friendly. We will be back at the Laico in future as our preferred venue for business functions.

I am a regular visitor to most of Nairobi's top hotels although I had not visited the Laico sinced it changed name from the Grand Regency a few years back. I had a meeting there this week and sat in the Royal Terrace Coffee Shop. I agree with the comments below, I have never experienced such dreadful service in Nairobi, the waiter could barely speak English and has to ask his manager to asist on most tables that were occupied by non Kenyans. The tables and linen are dirty beyone belief. The worst caffe late I have ever tasted and terrible pastries (I think stood in the cake cabinet for days). The place is completly outdated and needs urgent attention.

Shocking,shocking,shocking is all I can say. The rooms are dirty, walls need drastic washing, there is no hot water,speak to the front desk,still no help,even when you tell them you have no water to shower.
The restaurants,there are no words,every single time they got the orders wrong and how difficult can it be for a cheese burger? The restaurant staff are apathetic, they even get the beer brand incorrect.
I would not recommend this hotel to my worst enemy and to think of the prices you must pay to stay here,totally outrageous that it left a very sour taste in my mouth,even if the company was paying for the bill,my company got ripped off!!