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LAICO Regency Hotel: Traveler Reviews

4.0 of 5
Uhuru Highway | City, Nairobi 00200, Kenya
Hotel amenities
LAICO Regency Hotel
Ranked #45 of 80 hotels in Nairobi
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92 reviews from our community

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Traveler rating
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Date Rating
Doha, Qatar
1 review
“Excellent service but hotel cannot be called 5 star”
3 of 5 stars Reviewed July 11, 2012

The Reception and Cashier staff were very good. Security guards were very friendly. And so was the Hotel transport (including Airport pickup, drop and local trips) and Room Service. I must commend on the guidance and service provided by Mr Moses, Driver to explain to me various details of the Hotel and Nairobi which I was not aware.

I am a traveler with reasonable demands and do not expect much. However Laico needs to spruce up many on many fronts:

- bathroom shower was not up to the mark, the shower was leaking with water spraying from behind the shower; therefore pressure was low

- the room furniture looked like it had not been painted for ages

- TV program selection was drab. Some of the channels listed in the Hotel booklet were not available.

- Restaurants needed better service and I had to call for a waiter to take the order inspite of the Restaurant being almost vacant during dinner time. Quality of food was very poor and not cooked properly

- Internet/ WiFi was slow. Web pages took a long time to load

Laico was a very average experience. It is definitely not 5 star and tariff is high.

On the plus side, the room was clean with well stocked bar and an excellent view of the park.

Room Tip: The room overlooking the park was good. The other side faces the market and buildings.
See more room tips
  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 202Globetrotter about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Njenga J, Manager at LAICO Regency Hotel, responded to this review
August 7, 2012
Dear Sir (202Globetrotter )
Thank you for your detailed feedback on your recent stay with us.

We did not meet your expectation in some areas as...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Royal Terrace Coffee Shop”
2 of 5 stars Reviewed June 19, 2012

I had not been to the regency since it was acquired by laico and the standards have pretty much gone down. Thought of grabbing a bite and a coffee while waiting for the Nairobi traffic to subside. The lobby staff are welcoming. At the restaurant, it took long before I was acknowledged by one of the staff who approached my table and asked what i wanted. I asked for the menu, which took ages to come or i guess i was to hungry but all together with waiting for the food, the time was so long. My friend had to go to the bar with the menu, inorder for the server to notice that she waited so long. The food item I received was quite different from the menu description. I will give credit to the guards, and their friendly gestures but the service and food at the terrace coffee shop was quite poor.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
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See 2 more reviews by MissTN for Nairobi
Ask MissTN about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at LAICO Regency Hotel, responded to this review
June 29, 2012
Dear Miss TN
Thank you for taking time to share your feedback.
We highly appreciate your comprehensive feedback and have taken a keen interest on...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Pretoria, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“what a great experience”
4 of 5 stars Reviewed June 8, 2012

This week I visited the hotel. We had various business meetings ranging from a dinner for clients to a conference with 300+ delegates. The arrangements were all on the number, from the airport pickups to the events themselves. All the staff at the hotel went out of their way to help and were extremely efficient and very friendly. We will be back at the Laico in future as our preferred venue for business functions.

Room Tip: Some of the rooms have been completely renovated. Try and ensure you get one of those.
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Pierre M about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Njenga J, Manager at LAICO Regency Hotel, responded to this review
June 12, 2012
Dear Mr. Pierre M
On behalf of the Laico Regency team in Nairobi, I would like to thank you for choosing to stay with us during your recent visit. I...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
92 reviews 92 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
“Shocking! How can they call it a 5 star hotel?”
1 of 5 stars Reviewed May 24, 2012

I am a regular visitor to most of Nairobi's top hotels although I had not visited the Laico sinced it changed name from the Grand Regency a few years back. I had a meeting there this week and sat in the Royal Terrace Coffee Shop. I agree with the comments below, I have never experienced such dreadful service in Nairobi, the waiter could barely speak English and has to ask his manager to asist on most tables that were occupied by non Kenyans. The tables and linen are dirty beyone belief. The worst caffe late I have ever tasted and terrible pastries (I think stood in the cake cabinet for days). The place is completly outdated and needs urgent attention.

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 25 more reviews by FoodieGastroGourmet for Nairobi
Ask FoodieGastroGourmet about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Njenga J, Manager at LAICO Regency Hotel, responded to this review
June 15, 2012
Dear Guest,
We would like to thank you for your detailed feedback and appreciate your coming back to LAICO Regency after a long time. We are very much concerned about the poor service you received at our Royal Terrace and suspect you could have been handled by a trainee as the issues you raised are definitely not in line with our service standards.
We have embarked on a year round program to retrain each staff so as to provide accurate, efficient and fast service to all our guests.

While we noted regarding the pastries we wish to assure you that they are replenished every single day.

Once again thank you for your review and we will ensure that the above issues are addressed and corrected.

With Best Regards,

Gerard Bouchereau
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Week from hell”
1 of 5 stars Reviewed May 17, 2012 via mobile

Shocking,shocking,shocking is all I can say. The rooms are dirty, walls need drastic washing, there is no hot water,speak to the front desk,still no help,even when you tell them you have no water to shower.
The restaurants,there are no words,every single time they got the orders wrong and how difficult can it be for a cheese burger? The restaurant staff are apathetic, they even get the beer brand incorrect.
I would not recommend this hotel to my worst enemy and to think of the prices you must pay to stay here,totally outrageous that it left a very sour taste in my mouth,even if the company was paying for the bill,my company got ripped off!!

Stayed May 2012, traveled on business
Was this review helpful? Yes 1
Ask Andre K about LAICO Regency Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Njenga J, Manager at LAICO Regency Hotel, responded to this review
June 15, 2012
Dear Mr. Andre

We wish to thank you for your detailed feedback and apologize for not meeting your expectations.
We are very much concerned about the poor service you received at our Restaurant and suspect you could have been handled by a trainee as the issues you raised are definitely not in line with our service standards.
We are investigating and all issues will be addressed and corrected.

We have embarked on refurbishing all our rooms and have so far completed two floors. Rooms are being repainted walls and ceiling as well as the furniture, curtains changed and sofas reupholstered to a newer design, we added more lighting with an African touch and fitted flat TV screens.

We are also retraining our staff to be efficient and to provide fast, excellent and professional service. All this is aimed at improving our Standards and Service.

As we embark on the above we would welcome you again giving us a chance to correct our mistakes

With Best Regards,

Gerard Bouchereau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LAICO Regency Hotel

Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Address: Uhuru Highway | City, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in Nairobi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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LAICO Regency Hotel
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