The Reception and Cashier staff were very good. Security guards were very friendly. And so was the Hotel transport (including Airport pickup, drop and local trips) and Room Service. I must commend on the guidance and service provided by Mr Moses, Driver to explain to me various details of the Hotel and Nairobi which I was not aware.
I am a traveler with reasonable demands and do not expect much. However Laico needs to spruce up many on many fronts:
- bathroom shower was not up to the mark, the shower was leaking with water spraying from behind the shower; therefore pressure was low
- the room furniture looked like it had not been painted for ages
- TV program selection was drab. Some of the channels listed in the Hotel booklet were not available.
- Restaurants needed better service and I had to call for a waiter to take the order inspite of the Restaurant being almost vacant during dinner time. Quality of food was very poor and not cooked properly
- Internet/ WiFi was slow. Web pages took a long time to load
Laico was a very average experience. It is definitely not 5 star and tariff is high.
On the plus side, the room was clean with well stocked bar and an excellent view of the park.
- Official Description (provided by the hotel):
- Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more less
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- Also Known As:
- Regency Hotel Nairobi
- Grand Regency Hotel Nairobi
- Regency Hotel Laico