Maybe in the early 80s this would've been considered a 4 star, but definitely not by today's standards.
We were in Nairobi for a trade show, and stayed at the hotel for 4 nights. It is very centrally located in the heart of the city. That is the only positive thing about this hotel. The doormen very not rude, but not the most gracious either. The front desk staff looked bored, and seemed to do everything they could to avoid helping you.
The lobby was relatively clean, but reaked of smoke. In fact, the whole hotel did. The rooms were horrible. We reserved a 2 Queen bed room, and got a room with 2 single beds. When asked, they told us this is all they have. The beds themselves were hard as rocks, stuck right up against the wall. Furnishings are terribly outdated, room was dusty, and not very clean. The A/C DID NOT work. The TV was about 20 years old. The bathroom, though huge, was...well, what can I say..."yucky!" The shower door cannot possibly close, so that after a two minute shower, the whole bathroom floor is soaking wet.
Despite a non smoking room, on a non smoking floor, the guest in the room next to us was smoking. When I called the front desk, what was their response? "Sir, this is Africa." Are you serious?
The food throughout the hotel was overpriced, and not very good. Service was shoddy at best. I don't know if this is the general state of hotels in Nairobi--some people I talked to said that Nairobi isn't a big tourist destination, so hotels haven't been updated in town. Most of the luxury type places are out where the safaris are. However, I visited a colleague staying in the Westlands area. This is where most of the expats live. The hotels here are small boutique type properties, but seem very luxurious for half the price. The only drawback is that with Nairobi traffic, it could take a while to get into the city. I definitely would not stay here again.
Choose a corner room on a high floor for a nice view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.