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“The Stanley is no longer New, and it shows” 3 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
Special Offer
Complementary Transfer
Ranked #8 of 106 Hotels in Nairobi
USA
Top Contributor
134 reviews 134 reviews
121 hotel reviews
Reviews in 88 cities Reviews in 88 cities
125 helpful votes 125 helpful votes
“The Stanley is no longer New, and it shows”
3 of 5 stars Reviewed November 28, 2009

When I first visited Nairobi many years ago, the New Stanley was the buzzing hub of the city, and the terrace was the obvious place to meet for a snack, to see and be seen. Now security has enclosed the terrace in an unattractive wall. And the lobby and rooms, which I experienced for the first time, are faded from what one can imagine was past glory. There were queues for check in and check out, and the lobby is not an inviting place to sit and chat -- too hectic.

The room I had was large but barren. There was a good coffee maker and the bathroom had been modernized, but there the decor was dated (not intentionally, just old) and the furniture sparse. The bar area on the first floor also fell between two eras. It was neither old and full of character nor modern and stylish. The service in the bar was sub-standard, and the food in the ground-floor restaurant predictable and mediocre. (The Thai option was better)

The locations is still central, but Nairobi is no longer a city inviting for long strolls through the center. It is crowded and, everyone says, dangerous. I walked for several blocks in each direction trying to find a shop or market selling Kenyan tea, but did not find any shop selling food, even a convenience store, in a 3 block radius. Pan handlers disrupted the walk a couple of times, however.

It is sad that a glorious city such as Nairobi risks losing tourists to the suburbs, but if the Stanley cannot maintain a high standard, it is a sad commentary on the evolution of the central business area and the city as a whole.

  • Stayed November 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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638 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geneva
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2009

I had an unexpectedly wonderful stay at The Stanley. The word on the street was that it was an acceptable hotel. It is far better than that. The place is efficient, clean, well-run, good immaculately clean rooms, free wireless that worked almost all of the time. The staff were simply magnificient and easily the most friendly and helpful of any hotel I have stayed at for work. When there were small things I asked for they always helped. For example the internet wasn't working in the room at 10pm, and the business centre stayed open for me for an hour to get some late night work done and then refused to charge me and brought me a coffee!!!

Who would have thought this level of service was available in the centre of Nairobi. The restaurant, bar and poolside bars are all lovely and genuinely friendly.

Tell all your friends - this is the place to stay in Nairobi. The opposite of the anodyne soul-less generic business brands.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brussels
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 30, 2009

Right in town centre, near the various Ministries, Conference Centre, clean with courteous staff. I was welcomed by a bottle of wine and a plate of fresh local fruits ! I also enjoyed the sauna and hammam. But my room was a bit noisy as it was facing the road. It was a bit change from the hotel I used to know 15 years ago. It is a shame that the big thorn tree, which was a landmark inside the cafe, has to be cut down. I'll definitely book again this hotel next time.

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 27, 2009

Excellent service, food and rooms. Our SA hotels can learn a thing or two from these guys!

Stayed August 2009, traveled on business
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Maarssen, The Netherlands
Top Contributor
103 reviews 103 reviews
68 hotel reviews
Reviews in 67 cities Reviews in 67 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed October 19, 2009

We spent 2 nights in the hotel, at the beginning and at the end of our holidays. The first room was OK, but pretty small. The second time they all of the sudden had no non-smoking room, although booked. After some discussion we got an upgrade, which was indeed a more spacious room.
Breakfast is perfect!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kitgum, Uganda
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2009

the title says it all. rich african/colonial heritage. very impressive, staf,food,facade,all execcellent.

Stayed July 2006
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Ramlose - North Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 3, 2009

The Stanley as it stands to day - no doubt it is different and renewed in all regards - i believe
that the atmosphere is still the same as it was back in the beginning of 20'th century.

I have stayed at the Stanley twice - both times after a week of safari in Masai Mara - it is a pleasure
to come here and relax after 6-7 hours driving on rough roads. Take a dip in the pool at the top of th hotel and have a massage before your sundowners at the terasse bar.
Centrally located and acceptable distance to Kenyatta International Airport.
The service is top grade in every aspect.

A classic hotel which has maintained the standards of an era long time gone ....

  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#8 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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