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“Exceeded expectations on all counts” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #6 of 125 Hotels in Nairobi
Certificate of Excellence
Geneva
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Exceeded expectations on all counts”
5 of 5 stars Reviewed November 12, 2009

I had an unexpectedly wonderful stay at The Stanley. The word on the street was that it was an acceptable hotel. It is far better than that. The place is efficient, clean, well-run, good immaculately clean rooms, free wireless that worked almost all of the time. The staff were simply magnificient and easily the most friendly and helpful of any hotel I have stayed at for work. When there were small things I asked for they always helped. For example the internet wasn't working in the room at 10pm, and the business centre stayed open for me for an hour to get some late night work done and then refused to charge me and brought me a coffee!!!

Who would have thought this level of service was available in the centre of Nairobi. The restaurant, bar and poolside bars are all lovely and genuinely friendly.

Tell all your friends - this is the place to stay in Nairobi. The opposite of the anodyne soul-less generic business brands.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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735 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brussels
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 30, 2009

Right in town centre, near the various Ministries, Conference Centre, clean with courteous staff. I was welcomed by a bottle of wine and a plate of fresh local fruits ! I also enjoyed the sauna and hammam. But my room was a bit noisy as it was facing the road. It was a bit change from the hotel I used to know 15 years ago. It is a shame that the big thorn tree, which was a landmark inside the cafe, has to be cut down. I'll definitely book again this hotel next time.

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 27, 2009

Excellent service, food and rooms. Our SA hotels can learn a thing or two from these guys!

Stayed August 2009, traveled on business
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Maarssen, The Netherlands
Top Contributor
120 reviews 120 reviews
82 hotel reviews
Reviews in 82 cities Reviews in 82 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed October 19, 2009

We spent 2 nights in the hotel, at the beginning and at the end of our holidays. The first room was OK, but pretty small. The second time they all of the sudden had no non-smoking room, although booked. After some discussion we got an upgrade, which was indeed a more spacious room.
Breakfast is perfect!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kitgum, Uganda
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2009

the title says it all. rich african/colonial heritage. very impressive, staf,food,facade,all execcellent.

Stayed July 2006
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Ramlose - North Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 3, 2009

The Stanley as it stands to day - no doubt it is different and renewed in all regards - i believe
that the atmosphere is still the same as it was back in the beginning of 20'th century.

I have stayed at the Stanley twice - both times after a week of safari in Masai Mara - it is a pleasure
to come here and relax after 6-7 hours driving on rough roads. Take a dip in the pool at the top of th hotel and have a massage before your sundowners at the terasse bar.
Centrally located and acceptable distance to Kenyatta International Airport.
The service is top grade in every aspect.

A classic hotel which has maintained the standards of an era long time gone ....

  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Port Stephens, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 6, 2009

We stayed at the Stanley twice - each time for one night.

On the first occasion, checkin took 45 minutes! The excuse was that the room "had to be prepared". This in spite of the fact that it was booked 10 months earlier! Then the bags took a further 1 hour to be brought to the room - in spite of us twice following up with the concierge.

On our second stay, checkin took 30 minutes, again because "the room is being prepared". Then, because we were leaving on a 7:30 am international flight next morning (requiring a 4:30am checkout), we decided on a quick snack in the1st. floor Exchange Bar. It took more than 35 minutes after ordering to produce 2 club sandwiches. I signed the bill, charging it to my room. A moment later the waitreass was back, objecting because the room was in two names (mine and my wife's). She wanted to know how two people with different names could share a room! Why should I have to explain to a waitress that my wife, for professional reasons, did not change her name when we married?

She carried on her morals campaign although I produced our passports, and I was in the act of getting out a copy of our marriage certificate before she relented. In over 40 years of international travel in over 50 countries, staying in many hundreds of hotels I have never been so insulted by hotel staff!

Other promises (wake up calls, early breakfast) made at checkin were not kept. At checkout, a staff member said he would investigate why and let us know. He disappeared and was never seen again.

My recommendation is - find somewhere else to stay in Nairobi!

  • Stayed August 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Nairobi
#4 Spa Hotel in Nairobi
#4 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#6 Business Hotel in Nairobi
#10 Best Value Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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