We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Second time lucky” 5 of 5 stars
Review of Sarova Stanley

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sarova Stanley to your Saves list
Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #5 of 125 Hotels in Nairobi
Certificate of Excellence
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Second time lucky”
5 of 5 stars Reviewed August 3, 2014

Second time staying here, and I enjoyed it much more than the first time. Firstly, the staff are so great and willing to do anything to help. We were difficult guests as we had a third that arrived unexpected, but the hotel moved us to the most perfect room that had three single beds, and it didn't at all seem a hassle for them. I had a good gym workout and made quick use of the steam room and sauna which was a great chillaxer after work. And this time I discovered the craft markets nearby and I promise to go there every time now. How did I miss them last time? And this time I booked online in advance through a search engine site and I got a much, much better rate than last time when I just walked in and choked at the price! Now I now :-)

Room Tip: Higher rooms are less noisy as the city is fairly constant with buss into the late night.
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo M, General Manager at Sarova Stanley, responded to this review, August 6, 2014
Dear guest,

Thank you for being an ambassador of Sarova Stanley through your multiple reviews .

We are delighted that you found your stay more enjoyable than the first. The team and I were humbled by your return visit , as we look forward to hosting you again and again.

Warm regards,
Paolo Marro.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

735 reviews from our community

Traveler rating
    380
    262
    63
    16
    14
See reviews for
76
194
74
281
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
California
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed July 28, 2014

The staff are very polite and cheerful that do go above and beyond to ensure your comfort. I dined several times at the Thorn Tree Cafe and food was delicious. The samosas and chicken wings were my staple. Fresh juices were not that great. They were either watered down or mixed with boxed juices. Had to order 3-4 different wines before I got to a wine they had available. The lunch buffet at poolside was much to be desired. The restrooms were very clean and well kept. Taxi fares to the airport ordered through the bellman is 2700 schillings if they call for you. We walked outside and around the corner and found our own taxicab for 2000 schillings.

Stayed July 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo M, General Manager at Sarova Stanley, responded to this review, August 6, 2014
Dear Guest,

We are delighted to read your great comments following your recent visit in July.

Samosas and chicken wings are among our specialty dishes at the Thorn Tree restaurants. Our team of chefs are highly motivated by your feedback. Thank you for your mention on the team’s hospitality and eagerness to ensure guest comfort.

The feedback on the fresh juices and wine menu has been noted for follow-up.

We are glad you posted your feedback and look forward to hosting you again.

Warm regards,
Paolo Marro.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Selva Beach, California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 27, 2014

I spent a week at the Sarova Stanley while attending the recent UNEP conference. My room, the food, and service were all excellent and I highly recommend this hotel when in Nairobi. My package included the breakfast which was an incredible buffet with made to order items also. I ate at the Thai restaurant and ordered room service which was top notch. What made the hotel exceptional was the security and service. I felt pampered and protected the entire time.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo M, General Manager at Sarova Stanley, responded to this review, August 6, 2014
Dear Guest,

Thank you for your kind comments on our hotel through TripAdvisor.

We are delighted to see that your room, dining and service experience were above expectation. Your feedback had been shared with the entire team to motivate us to do even better.

Hoping that we shall host you again in the near future during you visit to Nairobi.

Warm regards,
Paolo Marro.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

The Sarova Stanley is one of the original grand hotels in Nairobi. It celebrates it's colonial style and is oozing with character. The decor of the lobby, bar and the rooms make it feel like you are taking a step back in time to a long gone era when or railroad workers, engineers and big game hunters stayed here.

The facilities may not be up to the standard of many modern luxury hotels what the Sarova Stanley lacks in facilities (don't worry it still has free wifi in rooms) it more that makes up for in style.

The hotel is located right in the middle of the CBD.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo M, General Manager at Sarova Stanley, responded to this review, August 6, 2014
Dear Guest,

Thank you for taking time to give us your feedback.

We are humbled to read about your experience while staying with us. Sarova Stanley is somehow the home and custodian of Nairobi history. We are glad to have managed to share our heritage through décor, pictures, wooden fixtures, iron fittings and the team’s hospitality . We believe that, just like the legendary characters who have visited the hotel, you left with warm and pleasant memories.

Looking forward to an opportunity to share more history on your return visit.

Warm regards,
Paolo Marro.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 24, 2014

I visited Nairobi for the first time in June 2014 (first Africa trip in fact), made advanced bookings at Sarova Stanley for 4 days 3 nights. I reserved a Club Room for myself, reservations done over the phone (credit card details not requested). Requested for early check in since my flight was landing at 6:30am and airport pick up.

The staff sent by the hotel to receive me at the airport was very cheerful and attentive. A nice clean car was sent by the hotel (with refreshments). Greeted by very polite and cheerful staff at the hotel. The room was as per expectations - airy, clean and modern with a classic look!

Hotel staff was actually the brightest part of my stay, i did not notice one frown or creased forehead during my entire stay, be it morning, evening or late night. It shows meticulous grooming by the hotel management - kudos to them for the same. Moreover, the staff is willing to go beyond their regular duties to render a safe and memorable trip for travelers.

The food evoked mixed response. First day's lunch at Thorn Tree cafe was very delicious backed by prompt service. However, the team managed to ruin in-room service on two occasions. Once i ordered a simple pizza, it was a mess. I called up room-service to inform them about it and they were extremely apologetic (unlike other hotels where managers try to justify). I let it pass. Since, the dine-in options at the hotel are excellent , I would not read too much into this, guess the management needs to re-work on improving room service.

Tried a few snacks at The Exchange Bar, very good service and great food!

Security was tight around the hotel with strict checks for all entrants alike. This is a major plus for a city like Nairobi.

Overall, i would give 4.5/5 to Sarova, excellent hotel with one of the best staff ever! I will definitely stay at this hotel when i visit Nairobi again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo M, General Manager at Sarova Stanley, responded to this review, July 28, 2014
Dear Guest,

Thank you for sharing your experience at Sarova Stanley.

We are delighted to receive your comments on the services offered. This feedback has been shared with the entire team to congratulate them for exceeding your expectations.

The concern on room service has been noted for improvement.

We look forward to welcoming you back.


Warm regards,
Paolo Marro.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton, South Africa
1 review
4 of 5 stars Reviewed July 23, 2014

This is my first visit to Nairobi and I couldn't have stayed at a better place.

I love the whole look of the place it exudes class without trying too hard.
Super friendly staff all round.
Special mention to the tai restaurant_thoroughly enjoyed the food.
My waitron Nicholas was awesome.

I can't stop raving about the place and would certainly recommend to anyone visiting Nairobi

Thanks!

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo M, General Manager at Sarova Stanley, responded to this review, July 28, 2014
Dear Guest,

Thank you for taking time to share your feedback on your recent stay with us.

We appreciate your commendations. Thank you for the special mention of one of our team members who exceeded your expectation through exemplary service.

We look forward to your return visit to Sarova Stanley.

Warm regards,
Paolo Marro.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 22, 2014

Thai resturant is a landmark, first floor bar is very attractive old style english bar, rooms are big convenient and clean, security guard in each floor, breakfast varaities is not enough, wifi is the fastest in all hotels i have visited.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo M, General Manager at Sarova Stanley, responded to this review, August 5, 2014
Dear Guest,

Thank you for your review.

We appreciate your patronage for both Thai Chi restaurant and Exchange Bar during your stay with us. Your comment has been shared with the team as a great source of motivation.

Looking forward to hosting and you again.

Warm regards,
Paolo Marro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Sarova Stanley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Family Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#6 Business Hotel in Nairobi
#10 Best Value Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Sabre Hospitality Solutions, Booking.com, Travelocity, Hotels.com, Cheap Tickets, Odigeo, EasyToBook and Agoda so you can book your Sarova Stanley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

Owners: What's your side of the story?

If you own or manage Sarova Stanley, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.