As a Kenyan and a frequent traveler, i must say i was really impressed with this place. It has been a while since i left Kenya and having gone back and booked the hotel, i can say that i loved every single minute of it. Customer service was top notch, food was really good and its in central CBD of Nairobi-I can walk to any place i want.
Now let's talk about the breakfast-Someone please ship me the kenyan sausages-farmers choice as well as the mandazi....What a great treat to add to my daily breakfast. My room was cleaned everyday, the food was excellent.
I do agree with one of the reviewers-they need to sort out the billing issue-it is a mess and how they hold the money makes no sense. Also, avoid using the room phone. That line can cause serious bill spike.
Overall, i was thoroughly impressed with the customer service, security, friendliness and food of Sarova. This is my new place anytime i am back home in Kenya.