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“Charming and slightly old-fashioned” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
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Complementary Transfer
Ranked #8 of 102 Hotels in Nairobi
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Charming and slightly old-fashioned”
5 of 5 stars Reviewed May 6, 2014

I have stayed at the Stanley four or five times and always enjoy the slightly old-fashioned feel of the place.

The staff are invariably helpful and pleasant and the restaurants good, and while security is ubiquitous, it is also discreet. The only downside is that being in central Nairobi the traffic can be dreadful and access difficult, but if you enjoy bustling and exuberant cities (and I do) this is not the worst thing possible.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Manager at Sarova Stanley, responded to this review, June 3, 2014
Dear Guest,

Thank you for your recent review.

We really appreciate your taking the time to give us your feedback and are delighted that you not only enjoyed your stay but that we exceeded your expectations overall.

We look forward to welcoming you back to Sarova Stanley soon.

Warm regards,
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Doha, Qatar
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 5, 2014

We stayed at this hotel for 2 days during March 2014, before a 5-day safari. The location of the hotel was wonderful because it allowed us to see Nairobi and get a glimpse of the downtown area. I have to admit that the amount of security at the entrance of the hotel and in every floor was a big surprise, but in my opinion, if a place needs security, the more the better. Right after we passed the security checkpoint (metal detector and all), it all changed. Big smiles and warm welcomes from the doormen, to the concierge, and EVERYONE else... literally, i have never been in a hotel where i was treated this good. Everyone went out of their way to make sure i had everything i wanted or needed, even before i knew i needed it.
Besides the good service, people in this hotel are very friendly, always smiling and making you feel welcome in the property and most of all, in their country.
The gym is small but had enough space and machines for a short stay. The bar and the pool in the top floor are very nice. Breakfast is wonderful, and there is always someone making amazing omelets, fresh pancakes and waffles.
The room was bigger than expected, and although in the downtown area, we could hardly hear any noise from outside. The bathroom was very big as well.
Dinner and drinks at the piano bar in the first floor are a must.

I stayed in this hotel because of the amazing reviews it had, especially the comments about the staff - hands down, this is the best service i have ever received in a hotel, because people very friendly and i always felt genuinely welcomed. I would definitely recommend this hotel, and i would stay here again if i ever get the opportunity to go to Nairobi again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Manager at Sarova Stanley, responded to this review, June 3, 2014
Dear Guest,

Thank you so much for the short but effective review on Sarova Stanley.

We are extremely thankful when we read comments like yours, since our ultimate aim is to ensure that our guests are extremely happy when they stay with us. We appreciate your comments on our location, hospitality, food variety, the size of our guest rooms and our warm staff.

It was a real pleasure to host you and we do hope that we will have the opportunity to host you once again in the near future.

Warm regards,
Operations Manager
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Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2014

We stayed at this property for 2 nights. The staff was incredible and the breakfast buffet was excellent.

I was able to book a last minute massage and enjoy the spa facilities.

The lounge had live piano music and the ambiance terrific.

If I am lucky enough to return to Nairobi then would happily stay here again!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Manager at Sarova Stanley, responded to this review, June 3, 2014
Dear Guest,

Thank you for your review.

My team and I appreciate the comments. Your feedback has been shared to all as a motivation to continue in exceeding guest expectations.

Warm regards,
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meilen
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 29, 2014

After many years I visited The Stanley again. Was looking for the thorn tree in the courtyard restaurant. Its gone but replaced with boards which is a good idea. Good news is that a new thorn tree is planted and doing ok. The courtyard restaurant where the thorn tree was is no longer open to the road because of security. The hotel has obviously been renovated and modernised but the old tradition as there and one can feel history in these walls. Lobby decorated with old photographs that tell a lot about Kenya's past. The bar is great and ideal meeting point. Try it at tea time or for a cocktail. Room nice, quiet. Staff very friendly, smiley and out to please in the hotel. Security on every floor. My short stay was a "going down memory lane" and truly enjoyed.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben K, Manager at Sarova Stanley, responded to this review, June 3, 2014
Dear Guest,

Thank you for review and high rating.

We appreciate your feedback and for visiting us again after many years. The Thorn Tree restaurant remains a historical monument in the city of Nairobi as the first post office. We hope you left your note on the board.

Looking forward to hosting you soon.

Warm regards,
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 27, 2014

Visiting this hotel make sure you are not in a room facing the main road - there is a disco across the street and the bass boom keeps on going until the early hours (3 am on my visit). Otherwise this is a hospitable hotel, very much in the old, European style. There are guards on each floor and security was most definitely not an issue. The restaurant is fine and the breakfast was excellent. Would stay there again just not on the same side.

Room Tip: Don't stay on the side adjacent to the main road - very noisy.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 30, 2014
Dear Guest,

Thank you for your review.

We are encouraged by the kind words on our hospitality that met your expectations.

We appreciate our location and its challenges. We shall continue to work together with our neighbours to ensure guest comfort.

Looking forward to hosting you again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 27, 2014

During 18 days in Keyna I stayed at 5 x Sarova hotels. All are unique in their style but have consistent staff commitment and efficiency. Had a wonderful stay at this hotel: Arrived at 2.00am and was still able to get something to eat in the restaurant. Very 'Colonial' in style, traditional and sumptuous. Excellent rooftop pool. EVERY member of staff exuded genuine professionalism and excellent customer interaction and service. Thank-you to everyone!

Room Tip: It's a city centre hotel so if you're a light sleeper pack the earplugs! Rooms themselves ar...
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  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 30, 2014
Dear Guest,

We appreciate the time taken to give us your feedback.

For your 18 days safari and for patronizing 5 Sarova properties, we say ‘Asante Sana’ – Thank you in English. We appreciate the high rating, sharing the picture of your room, comment on our menu and ambience at the Pool deck restaurant.

It was a pleasure to host you and we look forward to your return visit.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampala, Uganda
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed April 24, 2014

I really enjoyed my time at the Sarova Stanley. The staff were excellent, the rooms grand and clean, the food really nice. For a hotel of such great history maintaining such great services says a lot about their status as one of the finest in Africa.

It was a pleasure spending a week at the hotel though the policies on guests after 11:00 PM is very irritating.

Room Tip: If you enjoy hanging out with friends then you need to check with hotel policies for Visitors.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 30, 2014
Dear Guest,

Thank you for your review.

We are glad that the hotel provided a good location and excellent service in your week-long stay with us.

Allow me to explain the visitors policy of the hotel. This policy is a guideline to safeguard the well being of our guests by ensuring their visitors are recognized and registered by the hotel. As you enjoy your stay in Nairobi, kindly let the hotel know in advance any changes in your booking details and we shall amend them immediately.

Once again, thank you for your review and we look forward to your return visit.


Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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