We stayed at this hotel for 2 days during March 2014, before a 5-day safari. The location of the hotel was wonderful because it allowed us to see Nairobi and get a glimpse of the downtown area. I have to admit that the amount of security at the entrance of the hotel and in every floor was a big surprise, but in my opinion, if a place needs security, the more the better. Right after we passed the security checkpoint (metal detector and all), it all changed. Big smiles and warm welcomes from the doormen, to the concierge, and EVERYONE else... literally, i have never been in a hotel where i was treated this good. Everyone went out of their way to make sure i had everything i wanted or needed, even before i knew i needed it.
Besides the good service, people in this hotel are very friendly, always smiling and making you feel welcome in the property and most of all, in their country.
The gym is small but had enough space and machines for a short stay. The bar and the pool in the top floor are very nice. Breakfast is wonderful, and there is always someone making amazing omelets, fresh pancakes and waffles.
The room was bigger than expected, and although in the downtown area, we could hardly hear any noise from outside. The bathroom was very big as well.
Dinner and drinks at the piano bar in the first floor are a must.
I stayed in this hotel because of the amazing reviews it had, especially the comments about the staff - hands down, this is the best service i have ever received in a hotel, because people very friendly and i always felt genuinely welcomed. I would definitely recommend this hotel, and i would stay here again if i ever get the opportunity to go to Nairobi again.