Everyone I dealt with- from the hotel taxi driver who picked me to the one who dropped me off at the airport- was friendly and helpful, made me feel at home. The rooms are spacious, neat, clean and not as noisy as one would expect from such a central location. Supermarkets, banks and restaurants are only a short walk away. The a la carte service in the restaurants could have been quicker, but restaurant staff were flexible even indulged me when I went off-menu one evening. The wi-fi in my room was intermittent, but the staff at the business centre promptly tried to resolve it and offered helpful tips. Overall, highly recommended if you're in central Nairobi for business.