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“Great Stay, but doesn't pay to book direct” 4 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
Special Offer
Complementary Transfer
Ranked #8 of 101 hotels in Nairobi
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great Stay, but doesn't pay to book direct”
4 of 5 stars Reviewed April 10, 2014

Very nice hotel that reminds you of the British past of this great nation. Can't fault the hotel which is 5 star in every way, but super annoyed at the price I am paying for 4 nights. I booked direct with the hotel, and upon arrival I am paying USD$250 a night for a standard room, which is one of the highest rates I have paid anywhere in the world for a nice hotel. When I look online, I can find this same room from USD 143.00 / Night exclusive of 28% taxes. This really annoys me, but I am only kicking myself for not booking online with this hotel. So there is my word of advice - stay, but don't pay with them direct. Use http://www.tripadvisor.com/ to search best rates which for me right now would have been with Summit booking engine.

Room Tip: Slight construction noise all around, and some light traffic noise, so possibly higher up is better.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 15, 2014
Dear Guest,

We would like to thank you for your review on TripAdvisor.

Thank you for rating your experience as a great stay in a very nice hotel.

We appreciate that you booked directly with the hotel for a four-night stay at a rate of USD 250 per night. Sarova Stanley also offers online rates that vary with day of the week, guest room demand and provides various rate offers. For your next stay we look forward to receiving your booking via TripAdvisor or directly via our website on www.sarovahotels.com.

We regret the noise from construction all round the hotel and traffic noise was unsettling. However, during your next stay, kindly send us a remark to provide a room on the higher floors.

Thank you for your feedback and we look forward to hosting you again.

Kind regards,
David Gachuru.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2014

I was put up in the "The Stanley" while in Kenya for work for 7 days. Initially getting into Kenya at night through Jomo Kenyatta Airport, I thought oh dear, I have gone back in time...
But little did I realises that this olde feeling place would be more than enchanting. Its 3rd world in its own way. I never really felt unsafe at any time in Kenya and especially in the Stanley. I even walked the streets of bustling Nairobi without even an look in my direction, would not dare try that in any of the cites back home in South Africa…
The Stanley is an old hotel and not modern made to look antique, which adds to its charm. The hotel was clean the aircon worked great (Nairobi is much warmer than Johannesburg so it was a plus) and the room spacious with good fittings. The living area had a mini lounge/ dining area, desk, a separate loo and wash area, mini bar and a LCD TV. The bedroom has a double doors which separated the living space from the bedroom. Here again the room was spacious clean and had another LCD TV mounted on the wall. The Safe was digital for added security. The bathroom was a full spacious bathroom with a tub shower and granite finishes, once again very clean, there was even a note to tell me not to drink the tap water, but there was plenty of commentary bottle water so no problem there…

I really liked the Stanley, however the only complaint I would have is the pizza served in the hotel restaurant was rather tasteless. The ice cold Tusker awesome though. Will definitely stay in this hotel again on my leisure trip when I visit East Africa again for leisure on route to go check out Mombasa, DAR and Zanzibar…

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 15, 2014
Dear Guest,

Thank you for your review from your last stay with us in May last year.

We are happy that our heritage was enchanting and you felt very safe in and outside the hotel. Our room amenities air condition, good interior fittings, digital safe, working desk, wash area, minibar and LCD TV met your expectation.

Our chef appreciated the candid feedback on the pizza served and has retrained the team on tasty pizza production. We hope that in your next visit, you shall give us your feedback on the same.

Once again thank you for your feedback and we look forward to hosting you again.

Warm regards,
David Gachuru.
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Pune, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 31, 2014

The hotel is centrally located and very close to market place as well. It has airport pick up and drop fascilities. Around the hotel there are lot of shops, restaurents, money chhanfger banks. The hotel has good restaurent with Indian food as well.

Room Tip: Good all over.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 8, 2014
Dear Guest,

Thank you for your review.

We are happy that the hotel offered you a convenient location to shops, restaurants and exchange bureaus that made your hotel experience wholesome. Our central location met your expectations.

We look forward to hosting you again and again.

Warm regards,
David Gachuru.
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Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 29, 2014

Had heard a lot about their authentic flavours but sadly I think they should be renamed as the most unauthentic Thai restaurant in East Africa. The restaurant seems to lack knowledge of even basic ingredients used in Thai cuisine.

All in all an extremely bad gastronomic experience which leaves a large dent in ones wallet too.

Stayed March 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 8, 2014
Dear Guest,

Thank you very much for sharing your feedback with us on the Thai Chi cuisine.

We would regret that the meal experience fell below expectation. This is a very unique comment that have taken time to understand and evaluate with tangible action plans. We would like to assure you that our ingredients are authentic from Thailand and our master chefs are also from Thailand.

During your return visit to Nairobi, kindly contact me directly so that we discuss this over dinner. We remain committed to offering you authentic Thai Cuisine at the Thai Chi Restaurant.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2014

We stayed at the Sarova Stanley in November 2013 outbound after taking part in a three week Kenya Regiment Reunion. My Aunt who had returned home after being away 46 years wanted to spend a night in the "New Stanley" - had attended dances and drank coffee in the Thorn Tree Café during her youth but had never had the opportunity to stay at the hotel. It was all she had thought it would be - superb hospitality nothing was too much for the staff - the rooms were excellent - the level of service can be ranked superior to other hotels we have stayed at during our overseas travels. We hope to go back to Kenya in a couple of years and we will certainly be staying there again - the champagne breakfast on a Saturday morning comes highly recommended.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 31, 2014
Dear Guest,

Thank you for your amazing review on TripAdvisor.

We are delighted to read that you particularly chose us, to fulfill you Aunt's wish to stay with us. Thank you for giving us another opportunity to recreate the memories of her youth; dancing and drinking coffee at the Thorn Tree Cafe.

For your heartfelt recommendations on the level of service, excellent rooms and a superb team, we say thank you. We are glad the champagne breakfast was a great experience.

We look forward to welcoming you back for more amazing stays during your future reunions.

Warm regards,
David Gachuru.
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Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 28, 2014 via mobile

Excellent service.from the service at the entrance to the restaurant Excellent food at Thai chi restaurant at sarova Stanley ... what great service from Alex the waiter! However the costs are a bit high.

  • Stayed March 2014
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 31, 2014
Dear Guest,

Thank you for your feedback.

We were happy to have hosted you at our authentic Thai cuisine restaurant - Thai Chi Restaurant. We appreciate the special mention of one of our team members who exceeded your expectation in the restaurant service. Your comment has been shared with the larger team as a motivation in their service to guests.

At Thai Chi, we have positioned ourselves in line with other fine dining establishments within Kenya and the pricing reflects the same. All the same, please do contact me directly on your next visit and I will be more than happy to discuss this further with yourself over a glass of wine.

Once again, thank you for your review.

Warm regards,
David Gachuru.
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Nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 25, 2014

I was overwhelmed by the friendly service staff who offered me and my family the wonderful service i had ever received. The staff were friendly and could foresee what we wanted next before we could ask for an order.
Kudos service staff.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 31, 2014
Dear Guest,

Thank you for your review on TripAdvisor.

Thank you for rating our hotel and service as five star. It was our pleasure to host you and your family in February. We are also overwhelmed by your kind comments on the team's hospitality and look forward your return visit.

Warm regards,
David Gachuru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#6 Romantic Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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