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“Aunt's Wish Granted” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Complementary Transfer
Ranked #8 of 100 hotels in Nairobi
Brisbane, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Aunt's Wish Granted”
5 of 5 stars Reviewed March 28, 2014

We stayed at the Sarova Stanley in November 2013 outbound after taking part in a three week Kenya Regiment Reunion. My Aunt who had returned home after being away 46 years wanted to spend a night in the "New Stanley" - had attended dances and drank coffee in the Thorn Tree Café during her youth but had never had the opportunity to stay at the hotel. It was all she had thought it would be - superb hospitality nothing was too much for the staff - the rooms were excellent - the level of service can be ranked superior to other hotels we have stayed at during our overseas travels. We hope to go back to Kenya in a couple of years and we will certainly be staying there again - the champagne breakfast on a Saturday morning comes highly recommended.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 31, 2014
Dear Guest,

Thank you for your amazing review on TripAdvisor.

We are delighted to read that you particularly chose us, to fulfill you Aunt's wish to stay with us. Thank you for giving us another opportunity to recreate the memories of her youth; dancing and drinking coffee at the Thorn Tree Cafe.

For your heartfelt recommendations on the level of service, excellent rooms and a superb team, we say thank you. We are glad the champagne breakfast was a great experience.

We look forward to welcoming you back for more amazing stays during your future reunions.

Warm regards,
David Gachuru.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 28, 2014 via mobile

Excellent service.from the service at the entrance to the restaurant Excellent food at Thai chi restaurant at sarova Stanley ... what great service from Alex the waiter! However the costs are a bit high.

  • Stayed March 2014
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 31, 2014
Dear Guest,

Thank you for your feedback.

We were happy to have hosted you at our authentic Thai cuisine restaurant - Thai Chi Restaurant. We appreciate the special mention of one of our team members who exceeded your expectation in the restaurant service. Your comment has been shared with the larger team as a motivation in their service to guests.

At Thai Chi, we have positioned ourselves in line with other fine dining establishments within Kenya and the pricing reflects the same. All the same, please do contact me directly on your next visit and I will be more than happy to discuss this further with yourself over a glass of wine.

Once again, thank you for your review.

Warm regards,
David Gachuru.
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Nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 25, 2014

I was overwhelmed by the friendly service staff who offered me and my family the wonderful service i had ever received. The staff were friendly and could foresee what we wanted next before we could ask for an order.
Kudos service staff.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 31, 2014
Dear Guest,

Thank you for your review on TripAdvisor.

Thank you for rating our hotel and service as five star. It was our pleasure to host you and your family in February. We are also overwhelmed by your kind comments on the team's hospitality and look forward your return visit.

Warm regards,
David Gachuru
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calif
Top Contributor
69 reviews 69 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 22, 2014

Originally checked into room 233. View of a 5 story wall. Yuk. Long story short transferred to 7th floor. Great room with a view and above the city noise. The staff of this hotel were the best feature although the rooms were excellent also. It is right downtown. Would go back again anytime. Note: I would recommend upper floor rooms. Beds are a little on the hard side.

Room Tip: Rooms on upper floors
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 25, 2014
Dear Guest,

Greetings and thank you for your review.

We are glad that we were able to meet your need for a room with a view of the city above the city's buzz. We appreciate the kind words on our room comfort, team's customer service and the convenient location.

The hotel is in the process of soft refurbishment of our rooms; this includes changing to softer mattresses. We hope that in your next visit you shall feel the difference and give us your feedback.

Looking forward to hosting you.

Warm regards,
David Gachuru.
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Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 22, 2014

We stayed at the Sarova Stanley in February, 2014, inbound from Canada on a four-week visit to Africa and outbound on the way home. We found it to be an exceptional hotel - a safe, calm oasis with superb hospitality, excellent amenities and a very high level of customer service. The Stanley has a legendary history as the cornerstone of Nairobi from its beginnings as a railway terminal in 1902. This old-world charm has translated beautifully into contemporary Nairobi, with colonial echoes being only a nod to history and clearly not a continuation of all that is thankfully left far behind. The level of service and expertise is as high as, if not higher than anything we have seen around the world. We lost our luggage in transit from Johannesburg and the hotel staff (including some who are based at the airport) and concierge followed up magnificently to see it returned to us quickly. The rooms are very comfortable and spacious with all the necessary amenities of a top hotel. A great buffet breakfast is included in the room price. Even if you're not staying at the Stanley a visit is a must if you're in Nairobi. We loved the Thorn Tree Cafe - with its message board dating back to the 1900s.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 25, 2014
Dear Guest,

Thank you for posting your feedback on TripAdvisor and for your five star rating.

We are glad that the team offered exceptional service in a safe environment and at a very high level of customer service. We are very proud of our history and heritage and are always excited to share it through pictures, decor and stories from legendary personalities. Thank you for your sentiments on guest room comfort, buffet breakfast and the message board in Thorn Tree.

On your luggage, we are delighted that our team members were at hand to assist to get it back to you quickly.

Once again, thank you for your review and we look forward to hosting you again.

Warm regards,
David Gachuru
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Lusaka, Zambia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2014

The Stanely is ideally located in the CBD close to many relevant places. The only set back is house keeping...I accidentally soiled the bottom bed sheet with shoe polish and naturally expected it to be changed only to find out as I was about to sleep that during the room cleaning, it was swapped with the top one! The breakfast is absolutely wonderful!

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 25, 2014
Dear Guest,

Thank you for your review.

We are glad that our hotel was a convenient location for your purpose of visit while in Nairobi. We also appreciate your sentiments on breakfast.

We sincerely apologize of the polish-stained bed sheet that was not changed. Allow us to explain our procedures. Our house-keeping standard is to refresh all guest amenities including bed sheets on a daily basis. During evening turn-down service, we also refresh the rooms and bed-sheets once again, in case the guest used the same during the day. However, when our guests put up the "water conservation" sign, we do not change bed sheets and towels. We wish to assure you that the incident is by no means a reflection of what we do. We wish to leave it as isolated and unfortunate incident. Our aim is to always exceed our valued customers’ expectation.

We wish to once again thank you for your feedback and looking forward to your return visit.

Warm regards,
David Gachuru.
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Phoenix, Arizona
Top Contributor
85 reviews 85 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 2, 2014

I did not know what to expect as our colleague locally booked the hotel. This really is "old world" hotel with a huge history but everything else is new world! The service was great, from the reception staff, the restaurant staff, bar waiters and the security guards on every floor. The rooms do vary in size and I think I had one of the standard rooms which was more than adequate with all the facilities you could need, very clean and good furniture. A great touch of a full fruit bowl in the room as well. The gym is very well equipped, if a little cramped, but it is good. The pool area with a restaurant/bar is great. The Thai restaurant served some of the best Thai food I have had in a long time and the best is the old fashioned bar area, great and very well done. The original staircase through the centre of the hotel reminds you of the hotel's history.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 3, 2014
Dear ShanksPony11,

Thank for your your feedback and the five star rating.

We are glad that your colleague recommend the Sarova Stanley and we exceeded your expectation with great service. We appreciate your comments on our heritage, history, team hospitality and professionalism, in-room amenities, fitness facilities and all our dining options, especially the Thai Chi restaurant with its authentic Thai cuisine.

Thank you for sharing the experience through pictures.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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