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“Safari” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
Special Offer
Complementary Transfer
Ranked #9 of 96 hotels in Nairobi
Perth WA
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Safari”
5 of 5 stars Reviewed February 1, 2014

This is the Raffles of Africa, a fabulous hotel in the centre of Nairobi Staff were great and most helpful. Nairobi is not a very safe place but we had no problem . A good find was the Slammers Bar round the corner a bit rough but cheap drinks and food and most friendly.We would stay here again if we go on another Safari already three but would go again a fantastic holiday.

Room Tip: Most rooms in this hotel seem to be in a good position.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, February 4, 2014
Dear Trudy N,

Thank you very much for taking time to give us this amazing review. We greatly appreciate your feedback and are humbled by your comparison to an international chain.

We are happy to hear that we were able to create a safe haven for you.

Looking forward to welcoming you back to the Sarova Stanley, on your fourth safari experience.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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574 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Langhorne, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 31, 2014

The rooms were beautiful and modern. The staff was attentive and caring. The food was good and the pool was very nice. The staff was courteous, informative and very polished. I had a toothache and the staff checked on me to see if I was ok. For a big hotel, they take good care of their visitors and ensure that they are comfortable.

Room Tip: my room was good
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  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, February 4, 2014
Dear Vera M,

Thank you very much for choosing to stay at Sarova Stanley and for taking the time to send in your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality service.

We are glad that our hotel experience was great. From the guest rooms, our team members, and food, to our heated swimming pool.

We place great value on your continued relationship with us and we look forward to welcoming you back in the near future.

Warm regards,
David Gachuru
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Amman, Jordan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

The thing that makes Sarova Stanley different is the uniqueness of the hospitality (corner to corner they have genuinely caring and friendly staff). I would stay there again in a heartbeat, since I have friends here now.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 28, 2014
Dear burini916,

Thank you for your review.

We are humbled by your feedback on our team members who went out of their way to ensure to feel right at home. Thank you for rating our team as caring and friendly.

It was our pleasure to host you and we look forward to your next visit.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen
2 reviews
3 of 5 stars Reviewed January 23, 2014 via mobile

I must say I enjoyed my stay for the most part, but would also like to point out the glaring service descrepancies that can sooo easily be rectified.
The cocierge, the security both at the entrance as well as on my floor; were courteous and friendly beyond belief! The sevice at the al-fresco restaurant even more so. The poolside was easily my favorite lunch-spot, and the staff at the 1st floor bar were simply a delight.
However....
What is wrong with the reception staff? Did they all study from the same page? Every contact we had with them was met with the same sullen, un-cooperative attitude.
The room(s) were great, but the spotty wi-fi let them down. The technology to adequately saturate a hotel of that size with a stron internet signal is NOT expensive, so we took this as a reflection of an unwilling if not ignorant managemen management policy.
The Stanley can easily be the 'go to' hotel in Nairobi, if they could only address these very basic but annoying issues. //Copenhagen.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 28, 2014
Dear James G,

Thank you for taking time to give us feedback on your recent stay with us.

We are delighted to note that our concierge team, guest rooms, service at the Pool deck restaurant and the team at the Exchange bar, exceeded your expectation.

We have noted with regret the feedback on the various gaps of service experienced during your stay. We have shared your sentiments with our team at the reception and have undertaken a training program that will ensure all opportunities of guest interactions are vibrant, warm and professional. On the issue raised of Wi Fi, we have taken time to troubleshoot the challenged areas. We have increased the access points in the hotel for improved signals.

We endevour to be the "go to" hotel and hope that this will be your hotel of choice while in Nairobi.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, IL
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 22, 2014

My husand and I stayed here for two nights and loved this hotel. We had been concerned about the Nairobi portion of our visit to Kenya and Tanzania but there was no need. Security was very tight here which we appreciated. Staff were friendly and courteous. We enjoyed having a drink in the Exchange Bar and eating in the Thorn Tree Café where breakfasts and dinner were very good. Our room was well appointed and the bed was very comfortable. Would definitely stay here again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 28, 2014
Dear ReginaMGeneva_IL,

Many thanks for your review.

It was our pleasure to host you. We are glad that you loved the hotel. Security in and around the hotel was sufficient and that the team made your stay more memorable. We are also happy that the Exchange Bar and Thorn Tree restaurants had a great choice and variety of offering for you and the room, especially the bed, was very comfortable.

We appreciate the feedback and look forward to hosting you again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chengdu
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 13, 2014

The rooms here are lush, but there are some let-downs. The staff are generally friendly but not particularly eager to help, maintenance is struggling (maybe we were unlucky but we had no hot water for two nights and the pool was under construction), and the breakfast buffet could use some work.

Considering its reputation and history, I think the Sarova Stanley could use some polishing. There are better places to spend your money, I would say.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 28, 2014
Dear ChengduTraveller,

Thank you for your review on TripAdvisor.

We are glad that our guestroom lushness met your expectation and our team was friendly.

We regret that our service and product let-downs made your stay less memorable. As pointed out, interaction with our team was below expectation. Our brand standards encourage the team to anticipate guest needs and resolve all the concerns raised to guest satisfaction. We have scheduled a number of trainings to resolve this gap and ensure we are proactive and attentive as possible, without being intrusive.

On the concern raised of lack of hot water for two days, we apologize for the inconvenience caused. One of our pipes developed a hole that caused it to leak. The engineering team had to shut down the hot water system to deal with the situation as fast as possible. Be assured that the situation was resolved and all is now well. The Pool deck restaurant was also reopened with a new look. We have discussed with our resident engineer on how future maintenance jobs will be handled to minimum guest inconvenience and interruptions.

Our Chef has already followed up with the concern on breakfast to ensure our guests expectation is met and exceeded.

Once again, thank you for your feedback and we look forward to hosting you again.

Warm regards,
David Gachuru.
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Vancouver
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 8, 2014

My wife and myself stayed there for 3 nights at the start of our safari in September 13th. We did enjoy our stay, the room was quite larger than I thought it would be, it was one floor down from the pool area. I only have 2 faults about the hotel, one is the reception staff could be a little friendlier and more helpfull. The day before we were to fly out I lost my Tilly hat somewhere in the front breezeway, didn't realize till next morning while packing so when I asked the reception if they could look in lost and found, she said no problem, I was watching her from the breakfast room, she never left, never did anything about it. That's a 85 dollar hat, and when in the safari camps not many places to get a replacement. The only other thing I can say is stay away from High Tea, they need to understand what High Tea is. Other than the 2 minor things its a good jump start to our vacation

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear deigo762,

Thank for choosing to stay with us, it was our pleasure to host you. We appreciate your candid feedback.

We are happy that you enjoyed your stay with us and that the room experience exceeded your expectation.

We regret the perceived non-action of the team member at the reception. She never left her station, but, she called and alerted our security team. They checked physically our lost and found items for the Tilly hat. We also appreciate your comment on the afternoon high tea. Both of these areas have been addressed to ensure a wholesome guest experience.

We look forward to jump starting your vacation again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Nairobi
#4 Family Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#6 Romantic Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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