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“Very nice hotel” 4 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #11 of 145 Hotels in Nairobi
Vancouver
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed January 8, 2014

My wife and myself stayed there for 3 nights at the start of our safari in September 13th. We did enjoy our stay, the room was quite larger than I thought it would be, it was one floor down from the pool area. I only have 2 faults about the hotel, one is the reception staff could be a little friendlier and more helpfull. The day before we were to fly out I lost my Tilly hat somewhere in the front breezeway, didn't realize till next morning while packing so when I asked the reception if they could look in lost and found, she said no problem, I was watching her from the breakfast room, she never left, never did anything about it. That's a 85 dollar hat, and when in the safari camps not many places to get a replacement. The only other thing I can say is stay away from High Tea, they need to understand what High Tea is. Other than the 2 minor things its a good jump start to our vacation

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank deigo762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear deigo762,

Thank for choosing to stay with us, it was our pleasure to host you. We appreciate your candid feedback.

We are happy that you enjoyed your stay with us and that the room experience exceeded your expectation.

We regret the perceived non-action of the team member at the reception. She never left her station, but, she called and alerted our security team. They checked physically our lost and found items for the Tilly hat. We also appreciate your comment on the afternoon high tea. Both of these areas have been addressed to ensure a wholesome guest experience.

We look forward to jump starting your vacation again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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858 reviews from our community

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London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 3, 2014

You'll feel trapped here, due to security concerns, and while the food and drink are of good quality they are also very expensive if you are paying personally. The hotel caters to NGOs and the UN, along with crony accountancy and other consultancy companies.

The rooms are excellent, as is the business centre. And, beware the prostitutes the hotel lets sit at the bars- they will be alone, sipping thru a straw on one drink, dressed modestly as-if they were a lone female on business (as if that could happen in Kenya these days).

  • Stayed June 2013, traveled on business
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank clayton v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear clayton v,

Thank you for your review of your last stay with us.

It was our pleasure to have hosted you in June 2013 while you were on business travel to Nairobi. We are glad that we exceeded your expectation on food and drink variety and quality, guest room ambiance and space and the business center services.

We have noted the issues raised on the various areas of concern. This has formed part of our teams action plans to improve this year. We hope to host you again with renewed expectations.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kununurra, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 3, 2014

Nice hotel, central to everything. We were met on time by the airport shuttle in the middle of the night. Driver was helpful with recommendations for our first visit to Nairobi, same with all the staff. Very friendly service. Great buffet breakfast!

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Malawilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear Alanna D from Australia,

Thank you for your feedback, it was our pleasure to host you.

From your review, we have noted that our location was central to all you needs. We appreciate the special mention of our driver who met you at the airport as helpful. The same with all our team members whom you interacted with. We are glad that you rates breakfast as great.

We look forward to hosting you all again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2014

I stayed at this hotel from 25th Dec to 31st Dec. The rooms were immaculately clean,beds very comfortable, heated swimming pool, very good security and excellent buffet breakfast. I would recommend this hotel for both leisure and business travellers

Room Tip: The rooms facing Kenyatta Avenue give you a great view of Nairobi's skyline
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AshmanSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear AshmanSA,

Thank you for your review.

We are glad that you chose to stay with us during the festive period. Thank you for the kind remarks on our housekeeping efforts, comfortable beds, heated swimming pool and excellent buffet breakfast. We are glad that you have recommended us to all guests who will be reading your review.

We are happy the room gave you a great view of the city worth mentioning.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 31, 2013

Had business meetings there and loved the service. They really made me feel at home and enjoyed my whole day there. The food was a bit average but their service was able to hide that all together. This hotel is old butstill nice and locate in the middle of town.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ThuleN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear ThuleN,

We appreciate your feedback.

Thank you for hosting the business meeting in our convenient location in the middle of town. We are glad that it felt like home albeit the food being average. Our Chef has noted the comment for his immediate action. It was our pleasure to host you in our heritage hotel.

Looking forward to hosting you again.

Warm regards,
David Gachuru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
109 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 31, 2013 via mobile

The hotel arranged an airport pick up. I was met in an old but comfortable Mercedes, and importantly in Nairobi, a cold towel and a bottle of water. The welcome at the hotel was warm. The hotel is in a great location in town, within walking distance of a few sights if you have time between meetings. The rooms are great for a comfortable stay and the work station is ideal. When you have a spare moment, the pool set up is great as is the gym facility. The almost in house shopping strip is ideal to buy a gift for the loved ones back home - as I did. I only stayed overnight, but I'd gladly return when I visit Nairobi again. I enjoyed the restaurant for dinner and was pleasantly surprised that it was open for breakfast at 5am so that I could have breakfast before I left for the airport. The only negative. The check out process was a bit slow at 05:30, but that was really it. Oh, and there was no separate shower. Only one of those showers inside the bathtub which I don't enjoy.

Stayed September 2013, traveled on business
Helpful?
Thank Brent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear Brent B,

Thank you for your review.

We were happy to have hosted you during your overnight stay, as you traveled on business. Our location made it convenient for you to see the sights and sounds of Nairobi. We are glad that the room was comfortable, the work station enabled you to work, the restaurant dinner was enjoyable and early opening of the restaurant ensure you didn't miss your breakfast.

We apologize for the slow check-out process. It is not our norm, however, we have put measures in place to ensure non-occurrence of the same in the future. In order to provide comfort and space in the rooms, our bathrooms are built with both tub and shower in the same place. On your next visit, try our suites which have a separate bathtub and shower.

On again thank you for your review and we await your return in 2014.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
376 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 354 helpful votes
3 of 5 stars Reviewed December 28, 2013

This historic hotel has a wonderful character that other 'business' hotels lack. Each time we have stayed we found our rooms always clean. The service very attentive (excellent) and there is security on each floor with free wifi in the rooms. The drawback is the location. There was a time downtown Nairobi was the place to be but no longer. Now downtown Nairobi is congested, ugly, blighted and not safe at night. I recognize that the hotel can't change it's location but it could do much better with the mediocre breakfast buffet (a $30 charge). Summary: In Nairobi I have stayed at “The Boma” (very nice but sterile 4.5 stars) and “The Sankara” 5 stars (the best hotel in Nairobi) if you can deal with the location and breakfast the Sarova Stanley is a good hotel, often available a very good price for Nairobi. Caveat: Take with a grain of salt the reviews of websites like 'Agoda' (they rated the Sarova Stanley as #1 in Nairobi) Commercial booking websites serve themselves first and will overrate a hotel just to get you to book. Over the years I found that you can trust “TripAdvisor” before any other site (trust the reviews from reviewers that have over a dozen postings) … just a side note.

Room Tip: Consider the Club room over the deluxe room ... a worthwhile step up.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fdoamerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear fdoamerica,

Thank you for your feedback.

We are glad that our history and heritage give our hotel character; not found elsewhere in Nairobi. It was our pleasure to share this history with you. As mentioned in your review, our service and team were attentive and excellent.

As a hotel built in 1902, the city of Nairobi has grown and expanded around us with increase in business and developments. The central business district is the major hub of business and hosts many people during both the day and night. We are a convenient location for all who wish to conduct business in Nairobi. We are not blind to the fact that increase in business also attracts some negative characters, as a hotel, we endeavor to advise all our guests on how to ensure safety.

Thank you for adding your voice on this site for Sarova Stanley. Such candid reviews cannot go unnoticed.

Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Business Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#7 Spa Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates):
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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