Like last time, my check in was swift, data on the printed sheet all in order and in no time I was on the 7th floor and ushered into my room by a Brand Ambassador, Sarova's name for their guest relations staff, who are so much more than just that by the way - they truly are ambassadors for their employers.
A quick check that everything was working, desk set up with laptop open and connected to a socket nearby - no struggle finding any here - the free internet catching instantly and then I was on my way to the first meeting, walking as the Stanley is right in the centre of the CBD and rather than taking a cab, a brisk walk is a better solution, healthier too. Security in Nairobi was visible and not once did a walk invoke that feeling of having to look over my shoulder, a great improvement compared to several years ago. I had most of my meals at the Stanley, a perfectly cooked medium steak at the pool terrace restaurant, fish and chicken dishes at the Thorn Tree and a delicious supper at the Thai restaurant which I remember from my old Nairobi days as the 'Tate Room' ... service was swift on all occasions, breakfast included where empty plates were promptly cleared making space for more of their pastry goodies to find their way through my mouth into my stomach.
For housekeeping too full marks, they replenished creamer and sweetener by the fistful, on my request as I work much of the night when I have to file my articles and asking for the towels to be kept and the bed only made but the sheets not changed too was done as requested.
With a history of over 111 years now under the belt, the Stanley remains a favourite and while admittedly the bathrooms are on the small side they lack nothing in terms of equipment or toiletries. The biggest bonus however is the staff, who offer hearty greetings to familiar faces and as observed, to new ones too, even if it is clear that THAT particular group of tourists was only staying for the night on arrival before heading out on safari. They, like myself, were all accorded 'most valued guest' status. A big thank you to the entire staff, they are a true asset to the Sarova Stanley Hotel. Looking forward to a return way earlier than another year and a half.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for taking time to give us feedback about your previous stay with us.
From the swift check-in, being ushered to the room, complimentary internet access, perfectly cooked meals at both Thorn Tree and Pool deck restaurants and in-room service; you have rated us highly. We have shared your review with the entire team to motivate us to continually improve to surpass our guest expectation.
We look forward to hosting you again and in case of future reservations, do not hesitate to contact us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.