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“Comfortable, good location, safe” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #5 of 125 Hotels in Nairobi
Certificate of Excellence
Bristol, United Kingdom
Top Contributor
180 reviews 180 reviews
30 hotel reviews
Reviews in 79 cities Reviews in 79 cities
44 helpful votes 44 helpful votes
“Comfortable, good location, safe”
5 of 5 stars Reviewed October 7, 2013

It deserves the star rating, basic rooms are spacious, clean and generally up together. Outdoor heated pool was bliss and can enjoy evening drink on the terrace before dining elsewhere or later on a drink in the Exchange bar. Staff are very friendly. Food is excellent (Thai restaurant is perhaps a little pricey and whilst the service is great, the food doesn't quite do it justice, but I am being a little picky here).

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 17, 2013
Dear Guest,

Thank you for your review.

We are glad that your guest experience from the spacious rooms, outdoor heated pool, dining experience and staff friendliness exceeded your expectation and you rated us five star. We have noted your comments on Thai Chi restaurant and we shall re-look into our pricing and food offering.

We hope to host you again in your next business trip to Nairobi.

Warm regards,
David Gachuru.
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731 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Johannesburg
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

We stayed at the Stanley en-route to safari in the Mara, the security was great given incidents with the west gate bombings we felt completely safe, our room was very comfortable from the beds the robes to the bathrooms all was perfect a truly 5 star hotel and experience.

the breakfast was also very lavish we had our fill sitting on the outside patio, the only thing i thing i would say needs improvement is the taxes imposed on the food bills which are not included on the menu in the rooms.

We had drinks at the bar on the 1st floor which also very nice and relaxing, the staff are well trained and friendly enough.

Would definitely stay there again and again

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 17, 2013
Dear Gee K,

Thank you for your feedback.

Thank you for choosing to stay with us en-route to the Mara. Our rooms and in-room amenities exceeded your expectation, offering you a truly 5 star hotel experience. You noted our breakfast as lavish and the drinks at the bar as relaxing.

We understand your concern on not having the taxes included in the menus. We assure you, that we are re-looking into this issue to improve in our customer service.

We look forward to hosting you again and again.

Warm regards,
David Gachuru.
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cape town
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2013

What a great hotel, it has wonderful facilities like a lovely pool area with a heated pool and a gym with spa area where you can sit in the sauna or steamroom. It also has great restuarants and bar. I felt very safe at the hotel as there is a lot of security, there is a security guard on each floor and security checks are done when you enter the building. This hotel is in the CBD and it is safe enough to walk around in the day time, if you stay within a block or two of the hotel. But what I loved the most about this hotel is the friendly and helpful staff. Not many people leave a hotel and remember the staff names, but I do, Obed and Samuel who cleaned our rooms and Boaz the very helpful concierge. I would definately recommend this hotel to people who are planning on visiting Nairobi....

Room Tip: Ask for rooms on floors 3 and 4
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 17, 2013
Dear whatilikedabout u,

Thank you for posting your review.

We appreciate your 5 star rating; mentioning our wonderful facilities like the gym, swimming pool, great restaurants and bar. Our security efforts made you feel safe while in the hotel and location was convenient for all your requirements. The special mentions have been shared with the whole team as a source of motivation and inspiration.

Once again, thank you for your review and for recommending the hotel to people planning to visit Nairobi.

Warm regards,
David Gachuru.
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Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 6, 2013

We stayed here prior to our safari holiday.
We chose this hotel as it had an airport shuttle transfer (additional cost) and with the Westgate Mall incident we wanted to make sure we didn't take any cost shortcuts. We needn't have worried as everything was fine.
The hotel was nice and comfortable. The staff friendly. Beds comfy. Shower amazing.
The food at the roof bar was very nice (exceeded my expectation).
Breakfast in the morning was good.....nothing too fancy but we were able to sit outside which was nice.

Overall a very good hotel and would stay again.

We didn't venture outside of the hotel so can't comment on its location.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 17, 2013
Dear Guest,

It was our pleasure to host you prior to your safari holiday. Thank you for taking time to give us your valuable feedback.

We appreciate your consideration due to our airport transfer service. You have rates our hotel as good and comfortable, food at the Pool deck restaurant and breakfast from the Thorn Tree restaurant exceeded your expectations.

We look forward to hosting you again.

Warm regards,
David Gachuru
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Burnaby, Canada
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 5, 2013

We chose to upgrade our hotel choice after the latest terrorist attack in Nairobi. This hotel is beautiful and charming. It's a lovely old building with fabulous rooms, a good restaurant and nice pool. Great location to go for a short safe walk in the heart of the city. They were kind enough to let us hang out and store our luggage while we waited around for our late flight home.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 14, 2013
Dear Shirley R,

Thank you for your review.

We were humbled to be considered as a safe haven when you upgraded your hotel choice during the recent hostile situation in the Westlands area. We are also happy to read that our hotel's age-old structure, charming ambiance, restaurant choice, swimming pool and location exceeded your expectation. We have shared your sentiments with the team as a motivational tool.

We look forward to hosting you again and again.

Warm regards,
David Gachuru.
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Istanbul, Turkey
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 4, 2013 via mobile

I stayed here for one night. The room was nice, quiet and clean. The hotel facilities seemed to be nice. Especially the staff was very friendly all the time. The area around the hotel seemed to be safe during daytime.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 7, 2013
Dear Dueber,

Thank you for your feedback and for choosing to stay with us. We appreciate your great review.

Feedback from our guests mean a great deal to the whole team. We only wish you could have stayed longer. However, we are delighted that you will be returning soon.

Warm regards,
David Gachuru
General Manager
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Howick, null, New Zealand
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2013

A hotel well deserved of it's 5 stars, service was above and beyond what we expected, the staff just couldn't do enough for us, we felt extremely safe and very well looked after, each time we asked for assistance they were not only helpful but were HAPPY to help. The room was excellent, although they had issues with the air con at the time and were happy to move us to another room, of which ended up as an upgrade, we were most happy!, the hotel is very clean and vey well maintained, the food was excellent and the breakfast catered for all nationalities. One word of warning, if it happens to have been raining or still raining, make sure you allow several hours to get to the airport for your flight, the traffic wardens do not work in the rain and the traffic is absolute chaos!! (of course that has nothing to do with the Hotel apart from distance to the airport, in normal traffic conditions it's about half an hour travel), we would highly recommend this hotel.

Room Tip: Away from elevators and higher up to reduce road noise (earplugs work wonders though).
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 7, 2013
Dear Michele S,

Thank you for staying with us and giving us feedback of your last stay with us.

We really appreciate your very kind words - A hotel well deserved of it's 5 stars - it is very humbling and are glad we created these memories. The ambience of the room, the food and breakfast to be specific and our housekeeping efforts exceeded your expectations and you rated them as excellent. On the air condition issue raised, we regret the inconvenience, however, it was rectified on the same day.

We hope that your travel plans will bring you back to Sarova Stanley in the near future.

Warm regards,
David Gachuru
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#4 Family Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Best Value Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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