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“Wonderfully safe hotel” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #7 of 129 Hotels in Nairobi
Certificate of Excellence
Ottawa, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderfully safe hotel”
5 of 5 stars Reviewed September 27, 2013

This hotel was better than expected. We were treated like royalty , felt extremely safe with security at the doors and on every floor. The food was delicious, rooms cleaned thoroughly every day, and the staff were extremely nice. It's located in the heart of Nairobi, so the perfect location for shopping. The only downfall to being in the center of the city is the travel time to remote areas like safaris & visiting the Masaii. The city traffic is extremely busy and you can sit for 1-2 hours only moving a kilometre.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 1, 2013
Dear kimstreep,

Thank you for your feedback.

We are proud to be a safe haven in Nairobi's central business district. Our location was also convenient for your shopping requirements. We were happy to host you are royalty.

Being the in the city centre, the town has grown around us attracting various business and leisure activities. This is one of the reasons, the city is busy. However, we proudly stand in the middle of it as a secure and calm location.

We hope to host you again in the near future.

Warm regards,
David Gachuru.
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765 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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Dubai, United Arab Emirates
Level Contributor
75 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed September 26, 2013

We spent just one night at the Sarova Stanley and fell in love with this gracefully ageing hotel. The staff and service were the best we experienced in Kenya and the bars and restaurants we tried were all of a very high standard.

Add in the fact that the Stanley has such a rich history (Ernest Hemingway apparently stayed for a while) and its central location (a 20 minute drive to the Carnivore and Wilson airport when Nairobi's traffic is behaving itself) and you have yourself a hotel that works for business (I organized a conference there) and pleasure.

While the rooms are comfortable, I've given the Stanley an average sleep quality rating because of the noise we had to deal with from upstairs or from the building next to the hotel. It sounded like someone was dragging mental trunks across the floor. Fortunately, we were exhausted and after a while the noise didn't bother us but lighter sleepers would definitely have been kept up.

TOP TIP: Avoid rooms 223 or 224 because of the noise. Ask for a room that faces the front, if possible.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 1, 2013
Dear Guest,

Thank you for your review.

It was indeed our pleasure to host you during your last stay with us. We are glad to have shared our history and heritage, embedded in our hotel with you. We are proud to be the custodians of Nairobi's history; hosting guests on business and leisure.

We regret the noise the internal and external noise that led to an average sleep quality. The internal noise has been managed. On the external noise from our neighbors, we are consultative talks with them to see how best we can work together to ensure we meet all our guest needs.

We look forward to hosting you again.

Warm regards,
David Gachuru
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San Francisco, California
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 25, 2013 via mobile

We just returned from2 nights at the Sarova. It is a beautiful historical hotel in downtown Nairobi that was built in 1902 and the hotel has many wonderful pictures throughout the building chronicling its history. It has been updated but still retains a classic look from its past.

The room was large and nicely decorated. There was abundant hot water with very good water pressure. The room was quiet and very comfortable. Each morning there was a very ample breakfast buffet. We did not try the restaurant for dinner but chose to eat outside of the hotel. Wifi was free and worked very well.

We were in Nairobi when the terrorist attack at the mall occurred. At no time did we feel unsafe in the hotel and the staff went out of their way to project calm. It was very impressive.

We enjoyed visiting the elephant orphanage with Lawrence from Big Safari, which was recommended by the hotel. He was very adept in helping us get a prime spot for viewing the baby elephants- an experience not to be missed. We also enjoyed the Nairobi Gallery- a small museum near the hotel with many beautiful artifacts. We were lucky to have Felix as a guide there- he works for the Gallery and is very proud of the collection.

The only negative was a charge to use the business center to print out boarding passes.

We can highly recommend this hotel for a stay in Nairobi.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 1, 2013
Dear Guest,

Thank you for your review.

We were glad to have hosted you in Nairobi's landmark, Sarova Stanley, since 1902. We have endeavored to maintain the history and heritage of Nairobi in the building structure, pictures, fixtures and fittings. Thank you for returning back after your trip to another Sarova property.

Our quiet and spacious guest rooms, good water pressure in the shower and stable WiFi, exceeded your expectation. The safety of our guests is paramount and our efforts to ensure our guests remain safe and calm is of utmost importance to the team. We are also glad that Nairobi offered you a number of attractions to visit - Elephant orphanage, Nairobi Gallery and Nairobi National Park. We are glad you enjoyed yourselves and out travel partner was a great guide.

On the issue raised of the business center, we have amended our practice to allow for the printing of boarding passes at no extra cost.

Once again, we appreciate your review and we look forward to hosting you again.

Warm regards,
David Gachuru.
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1 review
5 of 5 stars Reviewed September 23, 2013

Super friendly staff and generally concerned about your well being and happiness. Lovely food and rooms. Overall brilliant and wonderful place to stay. Thank you so much for making my first stay in Nairobi extremely pleasant. I would definitely recommend it

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 1, 2013
Dear Laura M,

We would like to thank you for your review via mobile of your recent stay with us.

We appreciate your comments on our super team who made your stay happy, lovely food and guest rooms. We were glad to be be your first host in Nairobi and for exceeding your expectations. Thank you for rating the hotel and its products 5 star.

We look forward to your next stay and for hosting all the guests you have recommended to us.

Warm regards,
David Gachuru
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Navi Mumbai, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

It is one of the best hotels available in Nairobi city. Very close to business and market location, though far from the airport. The service and upkeep of the place is simply great. I had the privilege to stay in the presidential suite which was indeed an experience. The decorum and interior was unique with traditional furniture and antiques in place.

Room Tip: Do ask for a 'Presidential Suite' if available, especially the one on the upper floor.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 1, 2013
Dear PrashantAU,

We appreciate your feedback.

Thank you for rating us as one of the best hotels in Nairobi city. We are glad that your Presidential Suite experience was very memorable as expressed in your review. This suite commemorates Henry Stanley Morton, who looked for and found Dr. Livingstone in East Africa. We have maintained the antiques as used by the explorer in the suite and created a feel of the explorer's life in Africa.

We look forward to hosting you again with more memorable experiences.

Warm regards,
David Gachuru.
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Fort Worth, Texas
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed September 17, 2013

Stayed one night after a week in Mombasa and a five night safari. We wanted someplace nice and also safe. It was both, as well as having great service. Our guide dropped us off after driving all day and arrived about 5 pm to a long line at reception, but were quickly noticed by Dominic and taken over to his "Ambassador" desk for a quick check-in. I guess we looked tired after the safari! The traffic was very bad in this area around the hotel.
We had booked through Hotels.com and had breakfast included. We were given a third floor room which had a queen bed and also a twin. The twin was great because it afforded us a place to sort and repack our luggage for the flights back home. The room was very large and well appointed. The whole hotel had a wonderfully attention-to-detail appearance. From the carved wood archways in the halls to the crown moldings in the bedroom.
Our flight did not leave until late the next day so when we checked out the hotel happily stored our luggage for us until we were ready to leave. We shopped and then hung out by the heated pool that afternoon. There was a large arts and craft market a few blocks away.
Everyone was very helpful and most accommodating. The only negative was the lack of wait staff during the breakfast buffet the next morning. We were seated in the patio section and there seemed to be only one young man and he was very busy pouring coffee. The food was good and there was a good variety.
We liked the idea of entering the hotel through a metal detector and having a guard on each floor for security. We would highly recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, October 2, 2013
Dear Marie and Pat,

Thank you for taking the time to write this wonderful and comprehensive review on Sarova Stanley. We value your feedback and hope that this message finds you in good health.

Sarova Stanley’s charm emanates from the hotel being one of the pioneer establishments in Nairobi. We have tried to preserve the old world charm by maintaining the architecture and furnishings from this period. The town thus developed around the hotel hence the traffic within the area . I am pleased to however learn of the efficient service extended by Dominic which made your check in process easier and pleasant.

Thank you for pointing out the security measures the hotel has taken to ensure that our guests are safe. We are glad that you found this to your satisfaction .

I have taken into consideration your sentiments on the waiting staff at breakfast and we are looking into your concerns.

Thank you again for staying with us and hope to host you again in future.

Warm regards
David Gachuru
General Manager
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Maidenhead
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed September 17, 2013 via mobile

I liked this hotel, especially the friendly attitude of the staff. I got a warm smile and welcome greeting from Ivy at the check in desk and again at the bar that evening.
One of the hotel drivers (Ben) even returned some change to me via the helpful concierge desk as I only had 1000 shilling notes. Very good service.
It's an old hotel in central Nairobi with colonial charm. My room was large and comfy. The shower was a bit dated but all was fine.
Breakfast was good. The fifth floor swimming pool/ restaurant looked nice, though I didn't use either.
I recommend the first floor bar.
All in all a good hotel - and much better value than some of the other large chains in Nairobi. Other hotels could learn from this one about the difference a friendly welcome on arrival makes after a draining long haul flight.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, September 24, 2013
Dear Guest,

Thank you for taking the time to review Sarova Stanley hotel. We appreciate and value your feedback.

We thank you for making a special mention on the warm, friendly and efficient staff. We take pride in them. Sarova Stanley also prides itself with its rich historical heritage. The bar on the 1st floor is especially fascinating as it once served as the site of Nairobi’s first stock exchange.

Please visit the 5th floor facilities on your next visit. The pool is heated and the restaurant offers a relaxing open air atmosphere .

Thank you again for your review, we hope that you will stay with us again should you return to Nairobi.

Warm regards
David Gachuru
General Manager
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Family Hotel in Nairobi
#5 Spa Hotel in Nairobi
#6 Best Value Hotel in Nairobi
#7 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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