This hotel was better than expected. We were treated like royalty , felt extremely safe with security at the doors and on every floor. The food was delicious, rooms cleaned thoroughly every day, and the staff were extremely nice. It's located in the heart of Nairobi, so the perfect location for shopping. The only downfall to being in the center of the city is the travel time to remote areas like safaris & visiting the Masaii. The city traffic is extremely busy and you can sit for 1-2 hours only moving a kilometre.