I was staying in Nairobi for a few days on my own before my husband was arriving and my primary concern was personal safety. After a considerable amount of research I chose the Stanley. I chose the Stanley because of it's location, I felt I would be safe there and because of it's reputation, there is no doubt it is expensive but you pay for what you get. I used their airport collection service which was waiting for me in the arrivals hall, car outside, polite careful driver. I found a friendly reception and concierge and my room was more that adequate. No issues. Breakfast was fantastic every morning. All the staff were polite and friendly, if you engaged with they were willing to talk to you or leave you alone. They all had a smile everytime you passed on the them, it must be drilled into them but you felt it was sincere. A big happy smile and Jambo! I asked for a recommendation for a travel company to go on safari with and booked that for a couple of days later. Eva the Guest Ambassador gave me advice about where it was safe to walk and personal safety. Full marks there. I had 3 nights there before my husband arrived when we left for safari. I had a nice room on the 4th floor. Inside the wardrobe was the laundry bag and the prices were very clearly marke for all items - make sure you read the small print...
When we returned from safari we stayed in a small hotel on the edge of the CBD because the Stanley rates were so high during the week before dropping at the weekend. The following day I was mugged on Moi Avenue not far from the Stanley, I had a heavy gold chain ripped from my neck crossing the road. (I know I shouldn't have been wearing it, and had no other jewellry on apart from my wedding ring, my fault). My husband had already crossed the road when the incident happened, I was following, we didn't stop but kept walking briskly to the Stanley for help. They were fantastic, I can't remember who the Guest Ambassador on duty was, he saw that I was distressed and got Irene one of the managers. I repeated what had happened to her, she got the hotel security manager, Gibson, and he took us down to the local police station to report the incident. At this stage we were not residents but were booked in for 3 nights the following day at the more reasonable weekend rate. I said I didn't feel safe going back to the hotel we were booked in and asked them if they could do something about the rate for that night so we could come back there. Eva came on the scene and she took over and spoke to the front desk manager and sorted out a rate for us. I cannot fault any of them for the way they helped me over this whole episode.
Again at the end of the trip I had 48 hours on my own. I left the hotel once to go for a short walk but didn't last too long, I really didn't feel too secure on my own, I just came back to the hotel and read my book by the pool. On the final day I wasn't leaving till 6.30pm and thanks to Ravi for helping me to get a late checkout.
I really can't fault the hotel. Food in the Thorn Tree was excellent - we ate there every day. Breakfasts were fantastic, glass of bubbly on a Friday and Sat mornings were a nice touch, why not on Sundays? Loads of staff around. Saw the keyboards in reception being cleaned daily with a toothbrush! If I ever go back to Nairobi I will go back to the Stanley and would have no hesition in recommending it.