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“Good hotel in centre of town” 4 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
Ranked #8 of 100 hotels in Nairobi
Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good hotel in centre of town”
4 of 5 stars Reviewed July 20, 2013

Very well located in the centre of town. Rooms are clean and spacious with a good bed and a nice atmosphere, but with only few, somewhat shaky, electrical outlets for the 3-square-prong UK plugs. Our room was on the inner courtyard side, and we had no noise problems like another review says. Personnel is very friendly and helpful. Buffet breakfast is excellent with wide variety of food including fresh fruits and juices. Lunch/dinner in the Thorn Tree Cafe is good but overpriced. The cafe is open to the road-side, so you hear the noisy road. Overall we can definitely recommend it.

Room Tip: Rooms on the inner court yard side are quieter.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, July 24, 2013
Dear Martin_and_Nichole,

Thank you for your review.

It was our pleasure to host you. We are glad that our housekeeping efforts, customer service and buffet breakfast exceeded your expectation.

We are currently addressing the concern on electrical outlets.

We hope that during your next visit you shall share your pictures.

Warm regards,
David Gachuru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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New Delhi, India
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 19, 2013

Located right in the centre of town (still not recommended to work around after dark). Rooms are spacious, modern and come with great beds. The staff is great and their coffee shop offers a great breakfast buffet.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, July 24, 2013
Dear Devasar,

Thank you for your review.

We appreciate your comments and the fantastic rating.

We look forward to hosting you again with renewed expectation.

Warm regards,
David Gachuru.
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Brussels, Belgium
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 19, 2013

Very nice staff will never compensate the rooms that are still from another century. Rooms should urgently need deep renovation, including windows isolation from the street which is very noisy for most of the night as the hotel in one of the busy downtown streets.

Avoid this place if you like modern and quiet rooms.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, July 24, 2013
Dear Guest,

Thank you for taking time to give us your feedback.

We appreciate your good rating on our location and have noted the concern on the product offering and noise from the neighbours for our immediate action.

We look forward to hosting you again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 19, 2013

We weren't able to compare the Sarova with other hotels in Nairobi, but getting a feel for the city itself, we feel it might be one of the better and safer options.
There is an obvious security presence which, given the warning notice posted in reception, is reassuring.
The Sarova dates back to British colonial days, a heritage which it is keen to promote. In some ways, however, this is beginning to show.
Our room (204) had old British plug points with rounded prongs (this disappeared in the UK in the 1960's) and only one squared version, the fittings of which were so loose we had to pop a pillow under the plug to maintain contact for recharging purposes.
In the evening the heavy base accompaniment of music was audible in our room until close to midnight, not helpful when we rose early to meet trip requirements.
Room service and food was very good; staff everywhere were pleasant and helpful.
Transport to and from the airport was excellent and recommended.

Room Tip: Try to get away from the music
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, July 24, 2013
Dear Kenneth B,

Thank you for your review.

We are glad to have hosted you while in Nairobi and that our heritage and security arrangement was appreciated. Thank you for the comment on food, transfer services and staff helpfulness.

We have noted that our power plugs are loose and we are addressing this concern.

Looking forward to hosting you again.

Warm regards,
David Gachuru.
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1 review
5 of 5 stars Reviewed July 17, 2013 via mobile

I have stayed in the Stanley over 30 times. It's a great hotel with wonderful service. I feel safer there than any other hotel in town. I really enjoy the staff and restaurants. It's the only place I stay anymore.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, July 19, 2013
Dear ddmergens,

Thank you for your review.

We are greatly honoured for making Sarova Stanley your home in Kenya. The team acknowledges you as part of the family.

Once again thank you and we are always excited to host you.

Warm regards,
David Gachuru
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Brussels
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

I stayed here for six nights for a conference in July. The staff was exceptionally friendly and very attentive. Since most of my meals were buffet style it is hard to comment on the individual service, but the food was good all days. The rooms are a bit dated but very clean and well kept. The gym is small but very nice with free weights and machines (elliptical, running, bike). We had no security issues at all. One domolaint was the lack of flexibility. We arrived fur hours before official check in and they noted they had rooms for us to take. After giving us the key they told us we would be charged and additional 75% for the extra hours. When we Declined they took the room keys back and made us wait. This seemed very poor judgment given we were staying there for six nights AND it was clear the rooms we free.

Stayed July 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, July 19, 2013
Dear Tillman B,

Thank you for your feedback.

We are happy that you liked the buffet dishes, the room and the team's friendliness and attentiveness.

We have noted the concern on inflexibility of our check-in and check-out time. Allow us to explain; we raise an early arrival fee to guarantee that the room will be ready before our official check-in time. In turn, this guarantee gives our team enough time to prepare for guest arrival. This policy has been communicated to our customers and partners. Unfortunately, this concern was not properly communicated and it affected you. We have since addressed this issue with the team.

Once again thank you for your comment and we look forward to hosting you again.

Warm regards,
David Gachuru.
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Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2013

Over 400 nights in Nairobi hotels in past 20 years. Thought I would give the formerly New Stanley a try. I arrived just before midnight for a one night stay. The place is spotless. Everywhere! I asked what time check out was and they said 10:00 a.m. I requested a few extra hours and was immediately denied and advised ANYTHING past 10:00 and I would be charged 75% of the daily rate. In the morning (after sleeping on the hardest mattress ever) I requested again thinking maybe it was an ornery night clerk. Boy was I wrong. That is our policy and that is it. Well, my policy is not to stay at such rigid hotels. Nairobi is EZ. Either the Norfolk or the Serena. Both outstanding and very friendly.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, July 19, 2013
Dear Guest,

Thank you your review.

We are very excited that you chose to stay at Sarova Stanley on one of the 400 nights you are in Nairobi. We appreciate your candid comment and comparison with other hotels in the city.

Thank you for your kind comments on our housekeeping efforts.

We have noted the issue of inflexibility in our system with regards to late check-out. It is unfortunate that we did not take time to understand your need and therefore we did not address it adequately. We have gone through this comment with the team to ensure our communication is sincere and beneficial to our guest need. We have noted your comment on our mattress.

We look forward to hosting you again to experience a renewed team.

Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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