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“Great Location and Business Class Hotel” 4 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Ranked #9 of 105 Hotels in Nairobi
VA
Top Contributor
182 reviews 182 reviews
32 hotel reviews
Reviews in 57 cities Reviews in 57 cities
80 helpful votes 80 helpful votes
“Great Location and Business Class Hotel”
4 of 5 stars Reviewed April 13, 2013

Stayed here twice in April. Both times found the place satisfactory, clean, and comfortable. The dining room is good not great. Drinks are so-so. They kept messing up orders for a bloody mary and a dirty martini. Then they ran out of tomato juice. The ran out of many of the menu items as well and we were eating at 7:30 pm, not late not early. Go figure. However, they did store our luggage for a week while on safari for no charge, so no complaints.

Room Tip: Ask for a room facing inner courtyard if you want peace and quiet.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 24, 2013
Dear Stargatebabe,

Thank you for taking the time to submit a review on Trip Advisor following you recent stay with us.

We value your feedback as it gives us the opportunity to follow up on your experience. We have noted your observations about the gaps in our restaurant and we are working to ensure our service provision is up standard.

In the meantime thank you for choosing to stay and it is our hope you will be back with us on a future visit to Nairobi.

Warm regards,
David Gachuru
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616 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Vancouver
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 10, 2013

This is one of the old hotels and it takes you back to the colonial charm. Everything is recently renovated though, so the rooms are gorgeous and comfy. I stayed there Sept 2011 and refer people there all the time. It is in a great location, just a few minutes walk to the Archives and shopping. Breakfast was great and all in my group enjoyed our dinners as well. I wish I had more time to just relax in the room - next time.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 24, 2013
Dear BenefacTours,

Thank you for taking the time to give us your feedback.

We are delighted you enjoyed your experience with us. Our rooms and breakfast and location met your expectation.

Hoping to have the opportunity to welcome you back again for a more relaxed stay.

Warm regards
David Gachuru.
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Kinshasa, Democratic Republic of the Congo
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2013

Had a wonderful one evening stay at the Sarova Stanley. The concierge were incredibly helpful and accommodating - they sent bell boys with you to walk in the city to show you where grocery stores and ATMs were to keep my friend and I (two females) safe since it was getting close to dark. I had an early flight out the next morning and they arranged a taxi and early breakfast in their restaurant. Dinner at their Thai Chi Thai food restaurant was incredibly delicious and well priced for what you are receiving. The spa was also a great experience and was also quite accommodating to my late schedule arriving back from safari. The rooms were excellent, free Wifi, AC, nice bathtub/shower, mini-bar, safe, TV, and all amenities including a fruit bowl upon arrival. The maintenance staff worker came at 11pm to fix a faulty wall plug so I could charge my devices. Overall, a great experience and I would definitely stay here again given the chance and recommend it to others.

Room Tip: Specify the type of bed set up you would like (two twins, one double, etc.).
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 24, 2013
Dear Sara M,

Thank you for taking the time to send your comments about your recent stay.

We greatly value your feedback and we are delighted that you enjoyed your stay. I hope there will be an opportunity for you and your friend to visit us again, either on business or at leisure, and we very much look forward to welcoming you back.

Thank you again for choosing to stay with us.

Warm regards,
David Gachuru.
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London, United Kingdom
Top Contributor
88 reviews 88 reviews
32 hotel reviews
Reviews in 47 cities Reviews in 47 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 7, 2013 via mobile

Having stayed at the Stanley twice I would recommend it as a great launching point upon arrival in Nairobi Kenya. The rooms are well appointed and the staff are very friendly. Security upon entry appears a little intimidating with the airport like scanner, but you soon realize that they don't care how loudly it beeps for their guests! The food is average but the roof top pool and poolside bar are a lovely treat.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 24, 2013
Dear Adam M,

Thank you for your feedback, it was our pleasure to host you again.

We have noted the point on our security, scanner and food, however we appreciate your recommendation as a launching point to other parts of Kenya.

We look forward to hosting you more and more.

Warm regards,
David Gachuru
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Seattle, Washington
Top Contributor
71 reviews 71 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 7, 2013

This hotel does what few in Africa do - offer all the amenities and service you'd expect to find in a hotel in the US or Europe, with the service to match. It is very centrally located in Nairobi Central Business District (though getting in and out can be subject to many minutes in the jam). The staff are terrific, and I found the food great (but only had light snacks in the thorn tree and the exchange bar). Rooms were classy, with large Sony TVs, nice AC's, lovely soaps / accessories, etc. But the mattresses on the beds were hard as rocks and the pillows small. The rooftop pool was a great way to wash away Nairobi grit at night.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 10, 2013
Dear bugdocsea,

Thank you for your review.

We appreciate your kind comments on our level of standard of amenities and service. As a historical hotel since 1902, we have continuously focused our efforts on customer service. Our location in the centre of Nairobi attracts many people and this results in traffic snarl-ups.

We have noted the areas of concern for us to address.

Looking forward to hosting you again.

Warm regards,
David Gachuru.
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Copenhagen, Denmark
Top Contributor
167 reviews 167 reviews
31 hotel reviews
Reviews in 51 cities Reviews in 51 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed April 5, 2013

The Stanley is one of Nairobis top hotels. Hemingway and many, many other celebrities stayed here. It's old school luxury - super comfortable rooms, super polite and efficient staff, a nice gym and a cool pool on the roof. I highly recommend this fabulous, though pricy hotel if you visit Nairobi ... but please don't eat there! The food is terrible, the coffee is even worse. Go outside and have your meals and a decent cup of coffee.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 10, 2013
Dear Mogeltoft,

Thank you for your review.

We are glad to be part of Nairobi's history and to see the city grow around us as we remain resilient. Our guestrooms, polite and efficient staff, gym and swimming pool you rated as old school luxury. Thank you for your your recommendation

We have noted the issue of concern and are addressing it as a gap in standards.

Looking forward to hosting you again.

Warm regards,
David Gachuru.
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kenya nai
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 5, 2013

A Wonderlands to have a meal the pool restaurant good caveat buffer excellent service frome security all round it's a place you enter and you feel the warmthhe welcome you till you feel like you been there before

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, April 10, 2013
Dear Otsyula A,

Thank you for your feedback.

We are glad to have met and surpassed your expectation and look forward to welcoming you back.

Warm Regards,
David Gachuru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#5 Spa Hotel in Nairobi
#7 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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