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“Elegant Hotel and lovely staff!” 4 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #4 of 122 Hotels in Nairobi
Certificate of Excellence 2014
Manama, Bahrain
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Elegant Hotel and lovely staff!”
4 of 5 stars Reviewed January 26, 2013

I have stayed, two days (June 2011) at the Sarova Stanley, during a business tour in East Africa. It is centrally located in Nairobi, and the first impression, when you enter the hotel, is "what an elegant hotel!!"
The check-in was smooth and it took me less than 15 mn. to be in my room. The room was reasonably big and very clean.
The strength of the Sarova is the lovely staff! I was sick when I reached the hotel (bad flu), the lady in the restaurant prepared a very nice hot drink made of fresh ginger, lemon and honey and believe me it helped me a lot to get well.
I cannot say much about the food, since I had all my meals outside with business partners but the breakfast was ok!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 31, 2013
Dear Guest,

Greetings from Nairobi.

Thank you for your feedback, we trust you have fully recovered. During your next stay we hope to host your business partners and yourself in any of our dining options for full dining experience.

Welcome back.

Warm regards,
David Gachuru.
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709 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tel Aviv, Israel
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 23, 2013

Rooms are big clean and comfortable.
The Thai and the main restaurants serve tasty high quality food.
It is perfect place to spend the evening away from the crowded city.
The city center location may cause delays in coming in or going out due to all day traffic jam.

Room Tip: To avoid traffic noise ask for higher floors
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 31, 2013
Dear Guest,

Thank you for posting your feedback. We appreciate the comments and look forward to hosting you again.

Regards,
David Gachuru.
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Bel Air, Maryland
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 18, 2013

We stayed at the Stanley at the beginning and end of our trip to Kenya December 2012 and Jan 2013. The rooms were comfortable, clean and well appointed. The restaurant served good food at a reasonable price. The location allowed for walking the downtown area, and they provided a map and advice on the safe ares to walk. But it is the people there who made the stay so wonderful. The genuine caring and concern they showed when our safari company driver didn't show up on the last day. Joanne, Eva, and the manager, Duncan, worked tirelessly to make phone calls to try and contact them for us. They called the tourism ministry and places i would not have known about to get contact information. They allowed me free use of the business center after we were checked out. And when they were able to contact the company came and told me that they were disappointed in the way the safari company handled the situation. When we left fer the airport, they knew we would be there for several hours and sent us with two complimentary water bottles each so we wouldn't get thirsty. I can't say enough nice things about the people at the Stanley, who worked all day with us to make sure we were taken care of when we had been abandoned. Duncan told us it was because the people there genuinely like what they are doing, and i would have to agree. Joanne told us she know how she would feel if she was in our situation -- and even stopped by to say good bye when her shift ended. When you are far from home it is nice to know that there are people there who will help you in any situation, even when it is beyond their responsibility. Thank you Sarova Stanley for all you did for us.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 22, 2013
Dear Guest,

Thank you for taking time to write a review of your last stay with us.

We are grateful for your feedback and especially the mention of our colleagues who made your stay most memorable.

We look forward to hosting you again.

Warm regards,
David Gachuru.
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York
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 13, 2013

We stayed at the Stanley twice in August 2012 as part of our Safari trip in Kenya. We found the hotel to be immaculately clean, with lovely attentative staff. The Thai restraunt was fabulous and we ate there most nights of our two stays. I loved reading about the history of the place and am pleased I have stayed in such a place with so much character and charm. The only complaint I would have would be for the smokers. My husband is a smoker, and he finds going outside for a cigarette not a problem, but to exclude smokers completely from the pool area I did find a bit wrong. Being a non smoker myself, I did feel they ought to be allowed at least a small area upon that floor where they could have a cigarette. But all in all a good stay and would recommend it to anyone.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Thank you for your review, we appreciate guest feedback.

We are glad that the heritage of the hotel was full of charm and character. We have noted all the comments for our continuous improvement. In addition, thank you for the recommendation.

Warm regards,
David Gachuru,
Sarova Stanley
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Broadbeach, Queensland, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

The Sarova Stanley was so refreshing after an 8 day safari. Great location in town, can easily catch a cab or matatu to go anywhere.
Very friendly and helpful staff. Eva, the Brand Ambassador, was kind enough to show us several rooms before we decided to stay here. All other staff we encountered were so welcoming and kind.
The gym and sauna/steam room facilities are wonderful.
Breakfast was great with a variety of options and great yogurt toppings.
The room was very comfortable (soft beds are hard to come by in Kenya, this was the best by far), good A/C, bathtub and powerful hot shower, robes etc.
The hotel is very clean and charming. Would only stay here if we come back to Nairobi.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Thank you for your review on our Refreshing Hospitality. We look forward to hosting you again in your next visit.

Warm regards,
David Gachuru
Sarova Stanley.
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Lagos
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

We stayed for two nights on our way to and back from Masai Mara. We were struck by the Victorian elegance and the amazingly friendly staff as soon as we entered the hotel. We were given an excellent room.....spacious, spotlessly clean and very elegantly done. The Thai Chi restaurant was beyond expectations. The restaurant staff was so friendly and helpful....i would like to make a special mention of Nicolas. The Thorn Tree Cafe was also extremely good......the fish was simply out of the world. The breakfast spread was also very very good. We really enjoyed staying there.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Thank you for taking time to post your feedback.

We are delighted that our refreshing hospitality met and surpassed your expectation. This motivates us to continually improve our products and services. We have noted your special mention and the pictures shared.

Once again, thank you and welcome back.

Warm regards,
David Gachuru,
Sarova Stanley.
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Stockholm, Sweden
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2013

The hotel is located in the heart of Nairobi. The hotel old beautiful style and very friendly staff is only one reason for returning, the food is also delicious!
The hotelpool is very nice and has sun until the sunset, perfect for a swim and a drink!

The only problem is that the location makes the sleep a bit difficult as the matatus (minibusses) and larger trucks starts hooting as early as 04 in the morning. There are also a lot of traffic passing during the evening and people on the streets so ask for a room with windows not to the maindoor if possible.
As Nairobi is really getting crowded with cars one should consider it when choosing a hotel as getting around might take hours..!

Room Tip: It could get really noisy during the night and early morning, try to get a room away from the road.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Greetings and thank you for your review.

We are glad you had a pleasant and memorable stay with us, at the heart of the city, despite the noise from outside. For all future inquires, kindly contact us on thestanley@sarovahotels.com and we look forward to your next visit.

Warm regards,
David Gachuru,
Sarova Stanley.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Nairobi
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#4 Business Hotel in Nairobi
#4 Luxury Hotel in Nairobi
#6 Best Value Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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