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“luxury hotel, central location” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
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Complementary Transfer
Ranked #8 of 100 hotels in Nairobi
Tel Aviv, Israel
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
“luxury hotel, central location”
5 of 5 stars Reviewed January 23, 2013

Rooms are big clean and comfortable.
The Thai and the main restaurants serve tasty high quality food.
It is perfect place to spend the evening away from the crowded city.
The city center location may cause delays in coming in or going out due to all day traffic jam.

Room Tip: To avoid traffic noise ask for higher floors
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 31, 2013
Dear Guest,

Thank you for posting your feedback. We appreciate the comments and look forward to hosting you again.

Regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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587 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Bel Air, Maryland
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 18, 2013

We stayed at the Stanley at the beginning and end of our trip to Kenya December 2012 and Jan 2013. The rooms were comfortable, clean and well appointed. The restaurant served good food at a reasonable price. The location allowed for walking the downtown area, and they provided a map and advice on the safe ares to walk. But it is the people there who made the stay so wonderful. The genuine caring and concern they showed when our safari company driver didn't show up on the last day. Joanne, Eva, and the manager, Duncan, worked tirelessly to make phone calls to try and contact them for us. They called the tourism ministry and places i would not have known about to get contact information. They allowed me free use of the business center after we were checked out. And when they were able to contact the company came and told me that they were disappointed in the way the safari company handled the situation. When we left fer the airport, they knew we would be there for several hours and sent us with two complimentary water bottles each so we wouldn't get thirsty. I can't say enough nice things about the people at the Stanley, who worked all day with us to make sure we were taken care of when we had been abandoned. Duncan told us it was because the people there genuinely like what they are doing, and i would have to agree. Joanne told us she know how she would feel if she was in our situation -- and even stopped by to say good bye when her shift ended. When you are far from home it is nice to know that there are people there who will help you in any situation, even when it is beyond their responsibility. Thank you Sarova Stanley for all you did for us.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 22, 2013
Dear Guest,

Thank you for taking time to write a review of your last stay with us.

We are grateful for your feedback and especially the mention of our colleagues who made your stay most memorable.

We look forward to hosting you again.

Warm regards,
David Gachuru.
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York
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 13, 2013

We stayed at the Stanley twice in August 2012 as part of our Safari trip in Kenya. We found the hotel to be immaculately clean, with lovely attentative staff. The Thai restraunt was fabulous and we ate there most nights of our two stays. I loved reading about the history of the place and am pleased I have stayed in such a place with so much character and charm. The only complaint I would have would be for the smokers. My husband is a smoker, and he finds going outside for a cigarette not a problem, but to exclude smokers completely from the pool area I did find a bit wrong. Being a non smoker myself, I did feel they ought to be allowed at least a small area upon that floor where they could have a cigarette. But all in all a good stay and would recommend it to anyone.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Thank you for your review, we appreciate guest feedback.

We are glad that the heritage of the hotel was full of charm and character. We have noted all the comments for our continuous improvement. In addition, thank you for the recommendation.

Warm regards,
David Gachuru,
Sarova Stanley
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Broadbeach, Queensland, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

The Sarova Stanley was so refreshing after an 8 day safari. Great location in town, can easily catch a cab or matatu to go anywhere.
Very friendly and helpful staff. Eva, the Brand Ambassador, was kind enough to show us several rooms before we decided to stay here. All other staff we encountered were so welcoming and kind.
The gym and sauna/steam room facilities are wonderful.
Breakfast was great with a variety of options and great yogurt toppings.
The room was very comfortable (soft beds are hard to come by in Kenya, this was the best by far), good A/C, bathtub and powerful hot shower, robes etc.
The hotel is very clean and charming. Would only stay here if we come back to Nairobi.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Thank you for your review on our Refreshing Hospitality. We look forward to hosting you again in your next visit.

Warm regards,
David Gachuru
Sarova Stanley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

We stayed for two nights on our way to and back from Masai Mara. We were struck by the Victorian elegance and the amazingly friendly staff as soon as we entered the hotel. We were given an excellent room.....spacious, spotlessly clean and very elegantly done. The Thai Chi restaurant was beyond expectations. The restaurant staff was so friendly and helpful....i would like to make a special mention of Nicolas. The Thorn Tree Cafe was also extremely good......the fish was simply out of the world. The breakfast spread was also very very good. We really enjoyed staying there.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Thank you for taking time to post your feedback.

We are delighted that our refreshing hospitality met and surpassed your expectation. This motivates us to continually improve our products and services. We have noted your special mention and the pictures shared.

Once again, thank you and welcome back.

Warm regards,
David Gachuru,
Sarova Stanley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2013

The hotel is located in the heart of Nairobi. The hotel old beautiful style and very friendly staff is only one reason for returning, the food is also delicious!
The hotelpool is very nice and has sun until the sunset, perfect for a swim and a drink!

The only problem is that the location makes the sleep a bit difficult as the matatus (minibusses) and larger trucks starts hooting as early as 04 in the morning. There are also a lot of traffic passing during the evening and people on the streets so ask for a room with windows not to the maindoor if possible.
As Nairobi is really getting crowded with cars one should consider it when choosing a hotel as getting around might take hours..!

Room Tip: It could get really noisy during the night and early morning, try to get a room away from the road.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Greetings and thank you for your review.

We are glad you had a pleasant and memorable stay with us, at the heart of the city, despite the noise from outside. For all future inquires, kindly contact us on thestanley@sarovahotels.com and we look forward to your next visit.

Warm regards,
David Gachuru,
Sarova Stanley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Near London
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 3, 2013

Just returned from an amazing 18 night stay at the Stanley and I can't praise the hotel highly enough. From the moment you walk through the front door you are instantly taken by the Victorian elegance of the place and the amazingly friendly staff. I was travelling with my 4 year old son who to be honest can be qiute boisterous at times but nothing was ever to much trouble for the staff who went out of their way to keep my son happy and make him feel welcome (something that you often can't say about 5 star hotels). Breakfast was a delight with freshly cut tropical fruits, pastries to die for and a never fading smile. Rose the egg counter chef would have my omelette made to perfection before I had got to the counter. Scolah & Beatrice the waitresses would have my son's glass of milk within seconds and we just felt so at home. The room was really large and very welcoming. Samuel our housekeeper would always be ready to help and keep our room well stocked with all the essentials. Also contrary to some comments we had no issues being on a low floor overlooking the nightclubs of Kenyatta Ave as the room had been very successfully sound-proofed Steve and the rest of the concierge team made sure that anything we needed could be found.

A great hotel which I will return to on my next visit.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 15, 2013
Dear Guest,

Thank you for your review.

We appreciate your feedback on your last stay with us. Thank you for the special mentions and the overall rating of the hotel.

Looking forward to hosting you again.

Warm regards,
David Gachuru
Sarova Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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