We stayed at this hotel for 1 night whilst transferring from a safari to beach holiday. The hotel was lovely and the staff very friendly. The rooms here are very spacious and comfortable. The hotel was bieng decorated whilst we were their (which we had not been advised) but this didnt affect our stay. The breakfast here is buffet. Travel to and from the airport is very bad, lots of stationary traffic

I have stayed in this hotel three times, its bang in the centre of Nairobi but i felt secure at all times. The staff are friendly and the 'public' areas are in good order, tastefully 'period decorated', service is prompt and efficient - except at breakfast where it all goes a bit 'African'. The hotel has a variety of restaurants and bars, I found the food very good. The gym is well equipped but quite small and the pool area is rather 'tight' as it is located on one of the upper floors. If you are after some tanning action then you might struggle as surrounding buildings can cast shade on the pool area depending on the time of day.

But the purpose of a hotel for sleeping and here there is a big contrast between small/large, old or modern rooms. I have experienced a plethora of contrasting rooms in my three stays - each of varying quality some good -some bad

Itvis not the hotel I am complaining about but the management.
We had booked our room several months in advance,and had arranged transportation from the airport to the hotel.on arrival at the airport we were told that the hotel was "FULL"and we were to be taken to a sister hotel This is 9.00 at night and we are due to be picked up at 9.00 am in the morning to go to our next destination.
We said no take us to our hotel
My wife and I are by this time very annoyed and for the next hour had to argue wit reception,then the assistant manager and then the manager.Then suddenly reception found a room.
We paid a fortune for 8 hours in the room Not only did this spoil the start of our holiday we did not even get a n apology from the manahement even though we registered a complaint
The breakfast was superb but we would avoid the Sarova group in our future trips

This hotel exceeded my expectations. I was hesitant to stay overnight in Nairobi, but I felt so safe. The hotel was beautiful and the staff were extremely welcoming! The restaurant was great, and offered a big selection. It was a perfect place to stay while being in between safaris. It gave us a relaxing night to shower and refresh ourselves!