Itvis not the hotel I am complaining about but the management.
We had booked our room several months in advance,and had arranged transportation from the airport to the hotel.on arrival at the airport we were told that the hotel was "FULL"and we were to be taken to a sister hotel This is 9.00 at night and we are due to be picked up at 9.00 am in the morning to go to our next destination.
We said no take us to our hotel
My wife and I are by this time very annoyed and for the next hour had to argue wit reception,then the assistant manager and then the manager.Then suddenly reception found a room.
We paid a fortune for 8 hours in the room Not only did this spoil the start of our holiday we did not even get a n apology from the manahement even though we registered a complaint
The breakfast was superb but we would avoid the Sarova group in our future trips
- Official Description (provided by the hotel):
- Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more less
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- Also Known As:
- Sarova Stanley Hotel Nairobi
- Sarova Stanley Nairobi