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“Excellent hotel when in Nairobi” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
Special Offer
Complementary Transfer
Ranked #9 of 96 hotels in Nairobi
Nieuwegein
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Excellent hotel when in Nairobi”
5 of 5 stars Reviewed September 14, 2012

We had visited all other Sarova hotels and lodges during our safari in 2011, so we were very curious about the Stanley in Nairobi. We spent 5 nights in Stanley and were not disappointed. The hotel "breathes history". A fantastic spatious clubroom, a spectacular pool on the 5th floor between the taller business buildings, an excellent breakfast restaurant (Torn Tree). For dinner we recommend the pool restaurant, which offers more romance. Safety first in this hotel with guards on every floor, but it makes you feel safe. The Exchange Bar is perfect for a last drink to wrap up your day. We thoroughly enjoyed our stay at this hotel and will certainly return when in Nairobi. Special thanks to Mr. Ben Katungi for making our stay unforgettable and making us feel "karibu tena" in this hotel.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 12, 2012

stayed at this hotel because our first choice for work meetings was completely booked out. hotel is in a good location for a walk about town. room was okay though air con did nothing except blow a little cool air to the window, which was tucked into a corner away from anything else in the room. cleaning was bizarre- no system for checking and managing rooms, so how many towels, face washer or toiletries (if any) depends on the random mood of the person on the day. sadly, also ''lost'' things during my stay which could not be explained and when reported to management.. it was a case of fur coat, no knickers. So dont get complacent or you will have to learn the hard way. Keep you wits about you.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, March 12, 2013
Dear Guest,

Thank you for reviewing our hotel. Your feedback is very valuable to us.

We have taken note of the fact that you acknowledged the convenience of the hotels location for a walk about town and that our rooms were okay.

In reference to your remarks on our air conditioning, we apologise for falling short of your expectation. Following your experience, we charged the hotel engineer with the task of reaffirming that all systems are working properly.

We regret that our cleaning procedures were not up to standard, this is not a regular occurrence and we are addressing the gap. The cleaning standards and procedures have been revised to ensure guest comfort and consistency as per accepted international standards. We have impelemented a checklist to ensure all the amenities are available and in correct quantities.

I am very concerned on the fact that you lost some items during your stay. Please contact me directly on thesatanly@sarovahotels.com and give further details on the incidence. I would like to have an opportunity to personally follow up on the same.

Once again thank you for your review and we do hope to host you again, as the first choice of hotel in Nairobi.

Warm regards
David Gachuru
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 12, 2012 via mobile

My stay at Sarova was by far the best stay I've had in any hotel in the world. The staff are great, the service is wonderful and it was just a pleasure staying there!I hope to come back to Sarova again. The last time I was in Sarova Stanley was four and a half years ago and not only has the service not gone down it has increased. It truly deserves its five stars.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 8, 2012

Arrived here in the early morning from the airport. The security outside the hotel felt a bit unnerving at first, but was reassuring. We were greeted with warm towels, fresh juice and very helpful staff. Despite it being early, our rooms were ready - spacious rooms with nice bathrooms.
The security continued inside the hotel, with guards on each floor.
We ate in the Thai restaurant in the hotel, which was a bit pricey, but was different to the food we had during the rest of the stay.
The hotel pool was superb , ended up spending hours in it.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibiza
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 7, 2012

We didn't actually stay at this hotel, but thought we'd go to the bar for cocktails on our last night in Nairobi. Given the status of the hotel, we assumed that we would get good cocktails here. It seemed promising, pleasant surroundings with an extensive list of popular cocktails, so we placed our order and waited. And waited. And waited. Eventually two of the four arrived. The Cosmopolitan was not as expected - it seemed more orangey than would be expected of something containing cranberry juice, but it tasted OK - not like a Cosmoplolitan but quite tasty. The Mojito looked the part, and seemed fine, if a little strong tasting. After another wait, the waiter appeared and explained that they were waiting for bananas for the Banana Daiquiri, but he produced the 'Mojito' whilst whisking the first Mojito away from the table and placing it in front of the person who'd ordered a MInt Julep. Upon tasting it, it was indeed a Mint Julep (i.e. not a Mojito) The second 'Mojito' was the strangest looking Mojito ever - in a tall glass and bright yellow. This we returned, to a pzzled looking waiter, and, after another lengthy wait, we finally received a reasonable Mojito and the Banana Daiquiri. When we had almost finished the drinks we were given a bowl of nuts! In all, this was a most bizarre experience, as we hadn't ordered out-of-the-ordinary cocktails, and so couldn't understand why it had been so difficult to get a decent drink, especially as the hotel caters for international travellers not just a local clientele.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2012

We were dropped off here after safari. We booked it as it looked like a nice hotel with all the comfort we would require and got what we wanted. Nice room, satellite tv, comfy bed. Nice food in the resaurants. Good service throughout and use of pool and spa facilities. Highly reccommend. We didnt leave the hotel as slightly aprehensive about possibility of being mugged but think its location is very good. We were very happy to stay in the hotel anyway due to what it could offer!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

My husband and I stayed at the Stanley before and after a recent safari trip. The hotel is in an excellent location (right in the heart of things) although when you are using the roof top swimming pool you would never know! All the staff were friendly and polite and ensured that our every need was looked after. The breakfast was excellent and the food in the Thai restaurant was fantastic (cannot recommend this highly enough!) and the rooms were spacious and clean. Overall, this was an excellent hotel and we will stay here again if we return to Kenya.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Nairobi
#5 Family Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#6 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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