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“Excellent Hotel” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Ranked #9 of 103 Hotels in Nairobi
Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent Hotel”
5 of 5 stars Reviewed September 4, 2012

My husband and I stayed at the Stanley before and after a recent safari trip. The hotel is in an excellent location (right in the heart of things) although when you are using the roof top swimming pool you would never know! All the staff were friendly and polite and ensured that our every need was looked after. The breakfast was excellent and the food in the Thai restaurant was fantastic (cannot recommend this highly enough!) and the rooms were spacious and clean. Overall, this was an excellent hotel and we will stay here again if we return to Kenya.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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610 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Top Contributor
79 reviews 79 reviews
47 hotel reviews
Reviews in 54 cities Reviews in 54 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 28, 2012

We stayed in three hotels in Nairobi on this last trip and this was our favorite. The downtown location is especially good for shopping and just getting a flavor of Nairobi. The staff is very friendly and the guard on every floor is nice security. Overall we were not impressed with the food in Kenya but the food here was above par. The breakfast buffet was great and the pool side cafe had a nice lunch buffet as well. Room was very spacious and the bed comfortable. We had a late flight and although they made us check out by noon, they allowed us to use the pool and health club facilities until our car picked us up at 8:30. We even had time for a massage which was good and very reasonably priced.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Prague, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2012

The hotel is situated in a fantastic location where everything is easily accesible.

The employess were friendly and very helpful. The food at the Thorn Tree restaurant is exceptional whereas the Thai restaurant is simply divine!!!

The concierge staff is very resourceful and assisted me on every enquiry i had.

I strongly recommend this hotel and will definitely visit again.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 25, 2012

Great stop on your way to the Mara. I loved stayed where 'the thorn tree' actually was. The breakfast is average and the staff are fabulous (especially the concierge and the lovely doorman!). The restaurants are nothing special but I suppose we are spoiled for Thai in Australia.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Plymouth, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2012

My son and I stayed in this hotel for a few nights earlier this month. The hotel is warm and welcoming, with exceptional service from the staff. The food is good, the rooms generous in size and the facilities great for a city based hotel. I would recommend this hotel and will definately return.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 19, 2012

Although the exterior of the Stanley isn't much to look at, the interior is richly beautiful in an old-world style. Original carved woodwork and other touches give the hotel a historic feel but with all the modern amenities. The staff is extremely friendly and helpful. I stayed on the third floor and used the stairs to come and go, and I was typically greeted by as many as 5 staff people on my way to or from my room. Every staff person I interacted with could speak English well.

My room was very nice, with a desk, a sitting area with the TV, and the bedroom. Channel options were limited--several news channels, some sports channels, and little else. Everything in the room worked fine, and the wi-fi signal was strong, although the speed of the connection was quite slow--good enough for emails, but not fast enough to stream a movie. My "view" was of a building just a few feet away, so I kept my drapes drawn throughout my stay. The bathroom was nicely appointed and included a 115 volt outlet that I used to charge my phone without the need for a special adapter.

The breakfast buffet was an enormous spread of meats and hot side dishes, baked goods, cereals, fresh fruits and juices, and a few African specialities each morning. There was also chef making omelets to order. My only complaint involved the coffee. Kenya produces some of the finest coffees in the world, yet a luxury hotel, such as the Stanley, serves Nescafe. Worse, when your cup is empty, it remains empty, until you flag down and server and ask for a refill.

I had one dinner meal in the hotel, at the Pool Deck Restaurant, which provides open-air dining. The meal and service were very good.

The fitness facilities were compact, but adequate, and the gym also has a sauna and steam room. The pool is on a roof terrace, and it was well maintained and provided some limited seating for relaxing.

The hotel is located in a busy part of downtown, only a few, walkable blocks to the Kenyatta International Conference Center. However, because of the location, the hotel does require that you pass through a metal detector, and hotel staff give a quick look in any bags you carry in to the lobby. After a few trips in and out, the staff recognized me and gave me a very cursory "inspection."

I needed to use the Business Center while at the hotel, to print out handouts for a presentation (the airline temporarily lost the bag containing the copies I brought with me). The staff person printed 75 copies without previewing them, and the edges of my document were cut off. When I complained, she offered to print 50 more properly sized to fit on the page, at half price, which I accepted at the time. After some thought, I went down to the desk and said I'd be happy to pay full price for the 50 correctly printed copies, but didn't see the point in paying anything for the unusable 75 copies. When I checked out, the entire print order had been comped, which was a generous resolution on the part of the Stanley.

For future trips to Nairobi, I will definitely come back to the Stanley.

Room Tip: I would request a room that does not face the street. There are several bars, casinos, and other bus...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2012

I have stayed in the Stanley several times with my son and two friends when going on ,and returning from, self drive safaris.
Each time has been a delight, on the last occasion in March 2011 there was a problem as the company we booked through had not paid the hotel ( a genuine error ).The problem was resolved in a totally professional and discreet manner. The management were very helpful.
I am staying there again on the 9th Nov with my partner before visiting my son who now lives in Nairobi
I would recommend the Stanley to any one who wants to enjoy superb hospitality in a charming old fashioned atmosphere.The reception area is full of photographs of famous visitors from presidents/kings and Karen Blixen,and the thorn tree cafe is a great place to watch the world go by.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, August 17, 2012
Dear Guest,

Thank you for the kind and candid review of our hotel.

We are pleased that you often patron with us while in Nairobi and that each visit has been a delight. Sarova Stanley being at the heart of the city is an ideal stopping point while on safari.

The incidence that occurred on your last visit is regrettable however we are happy to learn that it was resolved discretely in conjunction with the hotel’s management. We are pleased to learn that you will visit with us in November and as always assure to accord you the promised “Refreshing African hospitality”.

Please do not hesitate to contact the hotel on thesatanley@sarovahotels.com in case of any inquiries or further information.

Warm regards,
David Gachuru,
Sarova Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#5 Spa Hotel in Nairobi
#7 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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