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“Old Colonial Charm” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Hotel amenities
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Complementary Transfer
Ranked #8 of 106 Hotels in Nairobi
Amsterdam, The Netherlands
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Old Colonial Charm”
5 of 5 stars Reviewed April 6, 2012

My favorite stay at Nairobi. From the airport pickup/transfer, to the checkin, rooms, restaurants and facilities. Its always a pleasure staying at the Stanley. Its best asset however, is the wonderfull and cheerfull staff, at all levels. Try the best Thai in Afrika, at their Chai Chi restaurant (first floor); also the curries they serve at the Pool Deck restaurant.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, April 14, 2012
Dear Guest,

Thank you for posting your feedback on your last stay at the hotel.

We appreciate your feedback, which will help us to further improve on the product and services that we offer. We are delighted to have met your expectation from your arrival, hotel stay, our staff and the food in Thai Chi and Pool Deck restaurants.

We look forward to welcoming you back soon and you can reach me on my email david.gachuru@sarovahotels.com

With Kind regards,

David Gachuru,
General Manager,
Sarova Stanley
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638 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2012

The Sarova Stanley was the last stop on a safari, so it was only lunch and a day room. But totally adequate and quite lovely. There were quite a lot of us, big group, and I don't recall any glitches. Service was helpful and friendly, always with a genuine smile. The lunch was superb. But the best part was the shower after all the bumps and dust of traveling from the Masai Mara. The shower was magnificent!!! The entire bathroom was terrific, actually; fully stocked with amenities and lovely fluffy towels. I would love to stay there for more than a day on my next trip to Nairobi ... whenever that might be.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, April 5, 2012
Dear Ms. Constance L.,

Thank you for taking time to share your feedback. Your kind comments about our hotel facilities and services; staff friendliness, organizational ability to handle groups, food and our bathroom amenities, are highly appreciated. We look forward to welcoming you back in the near future.

Warm regards,
David Gachuru,
General Manager,
Sarova Stanley
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dar
1 review
5 of 5 stars Reviewed March 28, 2012

Hotel rooms looks nice with bigger space.

Charming staff in all departments. No disappointments since the check in and check out.Easy access to city centre.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2012 via mobile

Second two-week stay. Rooms are impeccably clean -- decor is a bit dated -- but the amenities and very comfortable beds make up for that. Love the responsive service. Everyone is so friendly. Best gym I have used. Ever. Excellent value.

Stayed November 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, March 28, 2012
Dear Guest,

Thank you for choosing to stay with us and taking the time to write your feedback.

We are extremely pleased that you had a great experience at our hotel, both times. You rated our rooms, in-room amenities, the gym and our friendly staff very highly. Your review has been shared with the whole team as a motivator to keep up the great job in the future too.

Looking forward to hosting you again.

David Gachuru,
General Manager,
Sarova Stanley
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St Mary's, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 14, 2012

I landed early morning at Nairobi and was transferred to the Stanley for an over night stay before starting a safari. Once you get over the rediculous Nairobi traffic, on arrival at the hotel it is quite apparent from first glance that you are in a hotel of quality. I must say that I didn't leave the hotel as I unfortunately was traveling at a time where security in Nairobi was heightened. However, a day lounging by the roof pool and having a massage in the health facilities after a long flight was quite acceptable. I had room service for my meals and found the quality of the food to be fantastic. The air-conditioning in the room was definately necessary.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, March 28, 2012
Dear Guest,

At Sarova Stanley, we strive to meet and exceed customer expectation. Thank you very much for the compliments on our warmth, the room and the meal at Thorn Tree. It was our pleasure to host you.

In case of further inquiry do not hesitate to contact us. We look forward to welcoming you back to our hotel in the near future for a longer stay.

Warm regards,
David Gachuru,
General Manager
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Fort Saskatchewan, Canada
Top Contributor
132 reviews 132 reviews
77 hotel reviews
Reviews in 69 cities Reviews in 69 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed March 11, 2012 via mobile

It was great as we arrived in Nairobi at 7:00 am, we're at the hotel by 9:00, we checked in immediately with very friendly staff and headed straight to sleep! Got up for lunch and ate at the Thorn Tree it was very good! Room was nice, buffet breakfast was delish! Would highly recommend this hotel :)

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 6, 2012

We slept at the Lamu suite at the Sarova Stanley on our wedding night. We have been to many 4 and 5 star hotel rooms in North America and this suite is among the top. The room was large (about 1000 square feet (give or take)), beautiful and had a good view of the city.

The service was excellent, suite was very clean - we only wish we stayed there longer. We took the hotel shuttle the next day to the airport (as we were leaving for Mara Sarova).The breakfast buffet was also delicious. We highly recommend this place and we would definitely return.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, March 28, 2012
Dear Guest,

Thank you for posting your feedback on your recent visit.

We were delighted to host you in one of our two State Suites - Lamu Suite, with its rich Lamu decor. Thank you very much for the compliments on our breakfast and also visiting Sarova Mara located in the Maasai Mara Game Reserve. Where we believe you had a pleasant stay too.

It was our pleasure to host you and we look forward to hosting you again and again.

Warm regards,
David Gachuru,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#8 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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