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“The Lamu Suite was awesome!” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
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Ranked #8 of 102 Hotels in Nairobi
Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“The Lamu Suite was awesome!”
5 of 5 stars Reviewed March 6, 2012

We slept at the Lamu suite at the Sarova Stanley on our wedding night. We have been to many 4 and 5 star hotel rooms in North America and this suite is among the top. The room was large (about 1000 square feet (give or take)), beautiful and had a good view of the city.

The service was excellent, suite was very clean - we only wish we stayed there longer. We took the hotel shuttle the next day to the airport (as we were leaving for Mara Sarova).The breakfast buffet was also delicious. We highly recommend this place and we would definitely return.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, March 28, 2012
Dear Guest,

Thank you for posting your feedback on your recent visit.

We were delighted to host you in one of our two State Suites - Lamu Suite, with its rich Lamu decor. Thank you very much for the compliments on our breakfast and also visiting Sarova Mara located in the Maasai Mara Game Reserve. Where we believe you had a pleasant stay too.

It was our pleasure to host you and we look forward to hosting you again and again.

Warm regards,
David Gachuru,
General Manager
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609 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Gold Canyon, AZ
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 5, 2012

Groggy and tired after 15 hours in the air from the U.S. we arrived in Nairobi about 3 A.M. We had asked our travel agent to book us into a good hotel, with an early check-in, for two days prior to starting our week long safari circuit of Kenya. We could not have made a better decision. Upon arrival at the hotel we were told that since the standard rooms we had booked were not yet ready, they had upgraded us to premium suites. The suites were comfortable, spotless and full of old world charm. Lots of old wood, plenty of marble, and the only plastic in sight were the large flat screen TVs in each room of each suite. Hotel security seemed quite good, but not overly intrusive. The staff was friendly and helpful. The interior of the hotel is smoke free, but there is a large courtyard on the first floor were smoking is permitted. We enjoyed lunch at the sunlit poolside cafe, and dinner in the Thorn Tree Cafe just off the lobby. The Stanley has been rebuilt, and enlarged several times over the past hundred years but it remains pretty much the standard for colonial hotels in East Africa. If you are looking for chrome and glitz, go elsewere. I recommend the Stanley highly.

Room Tip: The Karen Blixen Suite was great. Quiet, but with a great view of the street. Superb bathroom, wit...
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 9, 2012

Dear All,

I stayed for 1 night in this good hotel. It was a real memorable experience,

Paul
Favour Wildlife Safaris
www.favourwildlifesafaris.com

Room Tip: Higher rooms are more silent. The rooms to the North gives you a better view of the whole town.
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, March 28, 2012
Dear Paul,

Thank you for taking the time to comment about your recent stay.

We are glad to note that you have enjoyed your stay and we look forward to hosting you again.


Warm regards
David Gachuru,
General Manager,
Sarova Stanley
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Nicosia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 5, 2012

The Stanley sits on a busy corner junction in the centre of Nairobi. They had a limousine waiting for me from the airport that took around 25 minutes just at the start of the rush hour. Once I arrived the charming Indian receptionist made the check-in process friendly and quick, and made sure I got a strictly non-smoking room. Unlike many hotels they seem to have about 6 - 8 staff on duty,so you should not wait long. I think other hotels should send their reception staff here for training, these guys are the best.

My room 402 was just stunning, spacious clean and tastefully decorated, a kind of modern take on the colonial look, the free internet worked better than my last stay in Kenya and the large desk helped me finish off my presentation. One comment, the bed was the hardest I have ever slept on, but I like hard beds so that was fine.

Breakfast in the downstairs restaurant was good with chefs to cook your eggs any way you wished with a good selection of the usual English and continental options. I used room service once and the food arrived quickly was hot and good quality.

My only complaint is that my visit was only for 24 hours, in this time the Stanley and its highly professional and friendly staff made me feel "King For a Day"!

Thank you ......

Room Tip: Just ask the helpful reception staff for a nice room.
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 2, 2012

A very nice hotel with extremely attentive and helpful staff. Rooms are spacious and clean. Location is good. We stayed here for 3 nights and then returned after a safari for 2 more nights.

Internet is free and works great!

The restaurant has good food and a great variety. We particularly liked the lobster and the fish soup! However, when the restaurant is full, the service can be a bit slow. The bar/restaurant on the 5th floor does not have as many options but is good for having drinks. Breakfast is good and has a lot of fresh tropical fruits.

The Spa is nice and not too expensive. Try the foot massage, it's worth every penny!

Overall, a very good hotel with high standards and very professional staff.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, February 14, 2012
Dear Guest,

Thank you for posting your feedback on your recent visit.

It is always motivating to read that we exceeded your expectations, in particular; our location, the spacious rooms, quick internet access, food variety, breakfast, our spa treatments and most importantly our staff’s attentiveness and professionalism.

We are addressing our speed of restaurant service especially on busy days.

It was our pleasure to host you and we look forward to hosting you again and again.

Warm regards,
David Gachuru,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 1, 2012

Stayed on business and found the room to be clean, staff were polite and the beer was cold. Food was good, not excellent but more than edible with a fair choice.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeddah
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 31, 2012

hotel was the only safe place in nairobi,over expensive rooms and food , staff rude, no free shattle to the airport and one should really be super concern about safety when in Nairobi food was bad, we ordered stake and waited and waited and waited, aparently chef forgot to resuply meat in the kitchen, , small washrooms, but other than that hotel is very nice, rooms clean and comfortable, all you can eat breakfast was not all , and in the evening hotel bars and restaurance were full of prostitutes , those more expensive ones

Room Tip: if possible get one that faces the main street( dont know the name ) to shock yourself,
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  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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