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“Great hotel, great location!” 5 of 5 stars
Review of Sarova Stanley

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Sarova Stanley
5.0 of 5 Hotel   |   Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #5 of 122 Hotels in Nairobi
Certificate of Excellence 2014
Goldens Bridge, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Great hotel, great location!”
5 of 5 stars Reviewed August 17, 2011

The hotel is really lovely, with first class ameneties and good food at the restaurants. Fantastic breakfast buffet included. The Thorn Tree Cafe was quite reasonable and has excellent live music nightly. The heavy security at the entrance and uniformed guards on every floor were a bit off-putting, and their presence made us feel less, not more secure. But I guess all the high-end hotels in Nairobi are similarly outfitted.
All the staff were very friendly and helpful and it was an easy walk to several attractions, including the City Market and National Museum.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, August 29, 2011
Dear Guest,

Thank you very much for taking time to post a review on your stay at Sarova Stanley. We appreciate guest feedback.

We are glad to note that the hotel amenities, buffet breakfast, entertainment at the Thorn Tree, restaurant food and our staff met your expectation; leading to a memorable stay. We are also delighted you took time to walk and visit the various attractions around the hotel.

Guest security is of outmost importance to the hotel, therefore the presence of guards on every floor and at the entrance ensure full guest experience. However we shall continue to equip them with customer service skills to be more helpful and friendly.

Once again thank you and I look forward to hosting you again.


Regards,

David Gachuru
General Manager
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703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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The Hague, The Netherlands
Top Contributor
223 reviews 223 reviews
22 hotel reviews
Reviews in 64 cities Reviews in 64 cities
302 helpful votes 302 helpful votes
3 of 5 stars Reviewed August 16, 2011

The first and last night of our safari my wife and i stayed in this hotel. The hotel has all the basic facilities, the rooms are big enough and clean, the staff that we dealed with were professional and friendly, even when we wanted to have breakfast at 5.00 in the morning. It has several restaurants, the food is not outstanding, but also not bad...

The only problem we had is that we were located on the 'wrong' side of the hotel the last night of our stay and the due to that we didnt sleep much as we could enjoy the sounds of the nightlife in Nairobi which at that particular night lasted until atleast 3 o'clock at night.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamauSusan, General Manager at Sarova Stanley, responded to this review, August 29, 2011
Dear Guest,

Thank you very much for taking time to post a review on your stay at Sarova Stanley. The hotel is very proud of its team of professional yet friendly staff who go out of their way to meet and exceed customer expectation.

It is unfortunate our food did not meet your expectation. Kindly advise us on what you would like to see on our menu during future visits.

Our location in Nairobi’s central business district is full of life and fun activities, both night and day. However, we do have limited quiet rooms that need to be reserved in advance. Kindly send me your full contact details for guest history update for your next visit.

Once again, thank you and you can reach me on +254 2757000 or write to thestanley@sarovahotels.com

Regards,

David Gachuru
General Manager
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Auckland, New Zealand
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 9, 2011

We stayed here for three nights before our safari and one night after. Enjoyed the colonial character and and the access to PO, supermarket (Nakumatt) and other local shops.

The hotel organised a tour to the baby elephant sanctuary and giraffe centre which we probably paid a premium for but we enjoyed the day. The food was good with our preference being the pool cafe. Breakfast was always good.

Shalomi on reception/admin was great as were all the staff.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
111 reviews 111 reviews
70 hotel reviews
Reviews in 65 cities Reviews in 65 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 3, 2011

The price you pay totally lives upto the quality and standard of the Stanley. We were given the club room on the 5th floor with a great city view. The room was newly furnished with modern interiors - LCD tv, Coffee, tea, etc. It was a huge and spacious room. The ambience of the hotel & room, location and proximity to city centre, thorntree cafe ambience, hotel staff.... all lives upto expectations and more!
The only hitch I had when I was there with my husband was the service of the 'thorntree cafe restaurant' staff. They were rude, a little inefficient especially when i ordered my lunch in a hurry as we were checking out - The waitress had the audacity to tell me the chef forgot to make my dish... and the whole order took exactly an hour to deliver. The food is very OK and does not demand the attitude the staff throw to customers. This part was shocking and disappointing.
Rest was all ok. Front desk staff, business centre staff and all others were very well behaved.

Room Tip: Club level rooms are newly done with modern amenities.
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cymru
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed August 1, 2011

This was my first visit to Nairobi and pleased to have had the opportunity to stay in this hotel with an interesting history and modern day charm.

My room was very large and comfortable though not one of the refurbished rooms seen on the website gallery. I found the staff to be helpful and very friendly (a special mention must go to the Security guard Alfred and the staff in the poolside restaurant). The pool area itself is very pleasant and a great place to spend a relaxing afternoon.

As others have mentioned the Thai restaurant is particularly good and worth eating at regardless of whether you are staying at the hotel or not.

All in all a very enjoyable stay.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 23, 2011

In the center of Nairobi. Perfect service and very high security. Breakfast is overwhelming. Restaurants are more than ok. The hotel is close to shops. A supermarket is on the other side of the street. In the evening you can eat outside, next to the busy street. The guests of this hotel is a combination of business people and people who spend there a day before or after a safari. As in every big African city, take care of huge traffic jams on your way to the airport.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
650 reviews 650 reviews
70 hotel reviews
Reviews in 124 cities Reviews in 124 cities
348 helpful votes 348 helpful votes
4 of 5 stars Reviewed July 22, 2011

We stayed at the Stanley for four nights before going on a two week safari in Kenya & Tanzania. We walked into this Victorian hotel with bellboy to waitstaff wearing professional uniforms, with local Kenyan artwork on display throughout the hotel, a lovely pool area and were welcomed with respect and as VIPs. Ernest Hemingway, Denys Finch Hatton and Edward Prince of Wales have all walked through the lobby of the Stanley. The spacious rooms include free Internet and an adequate sized bathroom. We had a problem with the AC in our 7th floor room so were moved to the 4th floor. We found there was less traffic noise on the 4th floor. This charming hotel provides guests with daily breakfast, comfort and all the amenities one needs.

Room Tip: If you are a light sleeper ask for a room that faces the inner courtyard to avoid traffic noise.
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Business Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#6 Best Value Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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