We stayed at the end of our 2 week stay in Kenya after previously staying at the Norfolk so it had a lot to live up to and it did. No issues with security and reception check in and could accommodate a late check out at 6pm which is very welcome when you are due to fly at Midnight. The Exchange bar was really busy but sat at the bar and the bar man was very welcoming and tried to get us a late table at the Tai chi but understandably we were late so went to the Thorn Tree cafe and had a very pleasing meal. The room was beautiful and very very spacious we had a standard suite and all the facilities you would need. We spent time at the roof pool and it was so relaxing and peaceful. The staff were friendly, effecient and pleasant. The security guard on our floor was really helpful and friendly and was a real suprise. I would definitely go back and would recommend it to friends to go and stay....Check out tall Stanley the concierge - he is a character!