The Stanley proudly displays an award in the Lobby - the Best Luxury Business Hotel 2010. But from where I am now, it's hard to imagine how.
I've stayed for about 4 weeks in Jan '11, and I'm in the middle of a 3 week stay now. Don't get me wrong, the Stanley is a good hotel. The Thai Chi restaurant is nice, The people are friendly, from the security guards to the waiters and waitresses and the maintenance staff.
But it's often the small things that really matter, and I've noticed a lot of them in my 7-week stay:
1. The drawer holding the hair dryer is stuck open and won't close.
2. Bottled water and coffee/tea are not consistently refilled
3. My 'do not disturb' sign mysteriously disappeared one night
4. The soap in the bathroom had dried up so much it was a bit powdery
5. Ridiculous late check out terms (I stay for one month and you won't extend my check-out 2 measly hours?)
6. Absolutely abysmal internet connection when the hotel is on high occupancy - worse than my days on 28.8kbps dial-up years ago.
Are these particularly a big deal? In my opinion, yes, considering that the Stanley claims itself to be a 5-star hotel, and considering it's also supposedly the world's best luxury business hotel.