Giraffes are my favorite animal and you can't find an experience like this anywhere else.Recently, I was asked where my best customer service experience was, I told them hands down it was at the Giraffe Manor in Nairobi Kenya. However, I think what truly astounds me is how genuine the staff are in making you feel at home, they truly go above and beyond.
I have been so lucky to stay at the giraffe manor not only twice, but twice in 3 months. The first time I was by myself and the staff made me promise to bring back my husband. I kept that promise and brought him back with me in May for a final trip together while we lived in East Africa.The staff were so warm to us, remembering me from my prior trip and welcoming my husband. They expressed to us we had become like family to them. We felt they had become family to us as well and we know we will be back many many times.
The staff went out of their way during our 4 night stay to make sure we felt at home. So much so that when the bed the first night was not suitable for my husbands back they let us move rooms with no issue, to something that was more comfortable for him. I enjoyed this as it allowed me to experience another room. The first room we had was Joc's room, I had this room before in February. The second room we had I believe was Lin's room. It was beautifully appointed, the bathroom was like a spa!
One the best things is on both trips we have made some great friends from the experience, that we continue to keep in contact with!
We tell everyone about the Giraffe Manor. We can't wait for our next visit! Hopefully see you soon!
Kristin and Dan
You can't go wrong! Every room is beautiful. Some have better access for feeding the giraffes.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.