I stayed at the Fairview while my daughter was recovering from an illness. I initially stayed at the Nairobi Hilton and moved to the Fairview based on a very favourable recommendation from my daughter's doctor, who frequents the Pango restaurant within the hotel for lunch.
Reception staff were very sensitive to my daughter's plight and made sure that we had a quiet room in the adjacent Fairview apartment building. The room itself was acceptable although we found the beds to be hard. A minor repair was made within the room very promptly and requests for additional soap, etc, were also addressed quickly.
Staff throughout (reception, security, business centre and restaurant) were unfailingly polite and friendly.
The grounds are beautifully landscaped and are an oasis within the city. Much better experience than staying downtown in the more expensive Hilton.
Breakfast was included in the room price and offered a wide selection of quality foods. Food in the various restaurants was very good. We had one dinner at the higher end Pango restaurant and were very impressed with the quality of service and the various unexpected touches, eg, gratuitous glass of champagne, excellent bread basket, free samples of various foods.
This is not a "corporate" style hotel, but rather is a labour of love for the owners (same families have owned the hotel since 1946). I would definitely stay here again.