We stayed at the fairview hotel at the end of our family holiday trip to Kenya in January 2014. We were so excited to be staying at the hotel and read many fantastic reviews. I paid in full months in advance for all seven of us to stay in first class rooms for one night before returning to the UK.
The hotel is very beautiful to look at with lots of space to go and relax and the pool area is lovely. The rooms leave a lot to be desired. The staff in general are good but the reception team are limited at best. If you have a simple check in I am sure they can handle that but anything above that, you need to speak to management.
Upon arrival at the hotel we were informed by the reception person that our rooms were not available because another group hadn't checked out of our rooms as planned and we had rooms reserved at another hotel instead! This was at 1930hrs after a flight into Nairobi. We were so unhappy since our rooms had been reserved and paid for months in advance.
The reception staff were less than helpful and were not willing to help to resolve the situation of my group, which is why we had to call on the manager who in all fairness did try hard to help out as much as she could. It took over an hour (after asking for the manager) to get all of us rooms for the night but as a compromise we had to down grade 4 of the rooms and upgrade one of the rooms.
This was a holiday of a lifetime and we had a fantastic time up to this point -it was just a shame that the final hotel was such a complete let down.
The down graded rooms had the feel of a low budget hotel back in the UK and my room was full of mosquitos which kept me awake most of the night.
My parents had the upgrade and although it was nice they were concerned about the security of the room as upon returning from breakfast they had four workers in the room carrying out maintenance without prior warning.
My sister and her partner had to go down to reception and change rooms once again because they had been put into a twin room….. so by dinner time it was not the best start to the evening.
We were told that as a gesture of good will that they were going to seat us at the pool side restaurant for a complimentary meal which was great but when we were taken to our seats we were upstairs in an empty room with no lights away from the pool. Now the staff were excellent at this point, they bent over backwards to try and get candles and lay the table for us (it was a closed off area for overflow guests with no atmosphere and nowhere near the pool). My sister went to the manager once again who then got us a table by the pool and we had to go and get our own chair from other tables which was a little awkward.
The food in all fairness was excellent and the choice options were great.
Breakfast the following morning was a buffet breakfast and very disappointing. My sister and her boyfriend had a good breakfast at 7.10am with lots of options. We arrived at 8.45am and there was hardly anything left! We asked the lady who seated us if the food was going to be restocked soon because we were happy to wait and she said just to go and ask the chef. The breakfast didn't close unit 10am but if you get there after 8.30 don't expect hot of fresh food. I stuck to cereal and room temperature milk and left quickly.
I won't ever stay at this hotel again.