Stayed for 9 nights in September 2013, and found almost everything about the hotel to be outstanding.
My husband was in Nairobi for business, whilst I relaxed at the Hotel, in the gardens, round the pool and at the local tourist attractions.
The hotel prides itself on being a "Country Hotel in the City", and I totally agree! We received a very warm welcome on arrival after a long flight and arrival process. The bedroom was clean and comfortable, the grounds were immaculately maintained, food was exceptionally good, as was the buffet breakfast which catered for every taste. I would be surprised if a guest didn't find something to eat in the morning! Lovely touch with the fresh loose tea in a variety of flavours - I managed to try them all over the course of my stay.
Once at the hotel, with the exception of the odd car horn, or emergency siren, it really is hard to believe that you are in a major city!
Staff were extremely friendly and helpful. Special mentions to the entire Concierge team (including Julius and Ibrahim) who were always smiled, were happy to pass the time of day and were so helpful at all times. Rachel at Reception who dealt with a number of questions very professionally and gave me some tips on local attractions. The chefs who again were friendly, always said good morning/evening and cooked wonderful food all day, everyday! Pauline in the restaurant who was welcoming every morning. Nathan in the travel office (not part of the hotel I don't think), but gave great advice on local places to visit and organised the most wonderful safari trip to Nairobi National Park.
Thank you everyone!
My only niggle was the room we moved to after the first one was quite noisy late at night and early in the morning with banging and crashing from the restaurant. The second room was across the road in another block and was very dated and the bathroom was in a poor state of repair. I understand the hotel is going through a re-furbishment programme at the moment, so hopefully this room will get some TLC in the near future.
Luckily for us the weather was hot hot hot, so whilst hubby was at work all day, I relaxed in the sunshine, so we didn't actually need to spend much time in the room.
- Official Description (provided by the hotel):
- Nairobi's most popular and only family-run four star hotel comprising of 127 rooms (with some five star rooms!). Our product offering is designed for the business traveller with various room types set in five acres of beautiful gardens. Our room rates include bed, breakfast, wifi and all taxes. We are situated 2 kilometers out of the Nairobi central business district on Upper hill, away from the noise of Nairobi. ... more less
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- Also Known As:
- Fairview Hotel Nairobi