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“Oasis of calm” 5 of 5 stars
Review of Fairview Hotel

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Fairview Hotel
Bishops Road | P.O Box 40842, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #7 of 110 Hotels in Nairobi
Romsey
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
“Oasis of calm”
5 of 5 stars Reviewed November 2, 2013

Stayed here on a stopover. Very secure and safe a perfect place to arrive when you are tired and it is late. Although the bars and restaurants were closed room service was friendly and quick with very friendly helpful staff. We had a garden room near the pool and felt very comfortable unwinding sat outside our room on the veranda. Good choice at breakfast constant supply of freshly cut fruit and any variation of eggs cooked to order.

Beautiful surroundings excellent customer service would highly recommend for either a stopover or longer stay in Nairobi.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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917 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 31, 2013

Excellent service - nothing to complain about. We needed to move a room for one of our friends and it was done with no fuss, we even got a free upgrade

Nairobi is very security ficused as you would expect, this hotel directly opposite the Isral embassy benefits from the overlapping protection

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheltenham
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 30, 2013

After a great but tiring week in the back of beyond in western Kenya, it was just fantastic to land at the Fairview for an evening. What a stylish, relaxed, unstuffy but classy place - full of atmosphere, delightfully landscaped spaces, interiors and exteriors blending seemlessly, with wonderful plants, seating areas etc. We ate very well - right next to the floodlit pool - and for exceptional value given this is central Nairobi. Steaks were good, desserts nice too. For a main + dessert and a drink or two, it was under £20 a head. Highly recommend!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 27, 2013

Spent 2 weeks in this hotel at beginning of a 3 year contract in Kenya. Serious security - you really feel safe, but the hotel is so relaxed, the rooms impeccable and the staff truly helpful.

I would choose this hotel before the more expensive options international hotels in Nairobi any day.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenya
Top Contributor
53 reviews 53 reviews
38 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 25, 2013 via mobile

The service at the Fairview is second to none. We had a full weeks intensive workshop. Everything was perfect, super food, flexible support, great surroundings. You really struggle to find a better venue in Nairobi

Stayed October 2013, traveled on business
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Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 22, 2013

The Fairview Hotel is an oasis in the middle of a very busy city. I appreciated the security, cleanliness, and professionalism of the staff. Nairobi is pretty crazy, and I felt peaceful and safe here amid the gardens. The food and drinks were great too, the breakfast especially amazing!!! I would stay here again in a heartbeat!

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 21, 2013

We booked a room at Fairview through an on-line service 3 weeks in advance. The confirmation said that the rooms are booked and our credit card has been debited accordingly to the Fairview prices. However, when we arrived at the hotel the receptionist told us that the hotel is booked and that the booking has been made at the Country Lodge instead (sister hotel for half of the price and standard of the Fairview). The front desk officer was rude and claimed it is not their problem and that we should talk to the booking agent, although it was clear from the email communication that the Fairview Hotel was informed of our booking and also of the fact that we would be sent to the sister hotel. They refused to refund us for the rooms (Country Lodge is much cheaper) and all in all treated us with arrogance. All in all, the hotel refused to take any responsibility for their overbooking and the staff behaved very unprofessional. It was disappointing experience.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairviewNairobi, Owner at Fairview Hotel, responded to this review, October 26, 2013
Your review is unfortunately not factual.

Your agent booked Country Lodge. Not Fairview. We have written proof of this. We showed you this proof! If you make a booking for Fairview with any travel site, and the travel site does not make a booking with Fairview, why would you hold us responsible for their error?! It is a great pity that you seem incapable of understanding these simple facts.

Can I suggest that we meet and you show me proof of your room confirmation at Fairview. If you are correct, then I will refund your Country Lodge stay.

Regards,
Daniel | Joint Managing Director | Fairview Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairview Hotel

Address: Bishops Road | P.O Box 40842, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Nairobi
#2 Business Hotel in Nairobi
#6 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Number of rooms: 127
Official Description (provided by the hotel):
Nairobi's most popular and only family-run four star hotel comprising of 127 rooms (with some five star rooms!). Our product offering is designed for the business traveller with various room types set in five acres of beautiful gardens. Our room rates include bed, breakfast, wifi and all taxes. We are situated 2 kilometers out of the Nairobi central business district on Upper hill, away from the noise of Nairobi. ... more   less 
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Also Known As:
Fairview Hotel Nairobi

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