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“It's all about the service level.” 5 of 5 stars
Review of Fairview Hotel

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Fairview Hotel
Bishops Road | P.O Box 40842, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #6 of 96 hotels in Nairobi
CARBONDALE
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“It's all about the service level.”
5 of 5 stars Reviewed July 19, 2013

This was our third time at the Fairview, an 8-day stay. We love this place. The Fairview is not a posh hotel. Rooms are simple, comfortable and spotless. But it's a great value for the money. And what separates it from even the highest priced hotels (we've stayed at the Norfolk and Serena) is the service level. Friendly and attentive. In a day or two they know you and know what you like and need. They bend over backwards to accommodate any special request. Most of the staff is the same since our first stay 4 years ago. So management must treat them very well. There's a high level of security around the hotel. Some might find that a bit disturbing. We found it reassuring.

All in all, if you're looking for a friendly hotel with a homey feel, give this place a try.

Room Tip: Spend the extra money for a 1st class room. Garden rooms in the main building are particularly nice...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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English first
Houston, Texas
Top Contributor
75 reviews 75 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 17, 2013

I stayed at the Fairview for 1 night while changing safari camps from Tanzania to Kenya. After 9 days in the bush, I was ready for more cush accommodations.

The Fairview is a beautiful property. I saw it described as an “Oasis in the middle of the city”. That was a very accurate description. The grounds are beautiful. There is an outdoor dining/bar area if you want to enjoy the outdoors. They have a beautiful inside courtyard just outside the restaurant. The lobby area was nicely done with a beautiful wood floor throughout.

The staff was extremely professional and helpful. You do not enter the hotel without going through a security checkpoint.

The room was large and comfortable. I was given access to the VIP or Premium lounge (I think that’s what they call it). They had Wi-Fi as well as a desktop computer accessible. They serve complimentary snacks, coffee or tea and they had a cash bar (I thought it was inexpensive by US prices).

The breakfast buffet the next morning looked like a cruise ship. It offered a wide selection of fresh fruits, breads, cereals, meats, eggs, and of course that good Kenyan coffee.

This is first rate hotel by any measure. My wife does not do the safari thing, but I think she would have loved this hotel. I would definitely return if I visit Nairobi again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 11, 2013

Very friendly staff, good places to eat,great security,beautiful gardens,wonderful breakfast lots to choose from. Nice pool area & well equipped gym
We have only stayed one night but will return at the end of our safari

Room Tip: Our room was number 4 It was quite & very spacious.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Delhi
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 11, 2013

I had enjoyed the stay at this excellent facility in the heart of the city. Excellent location. The hotel is so green like you are staying in woods. The rooms are also very well located. The food is great. I can keep on going on the pluses.

We all loved the stay and would definitely like to stay again!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

Stayed there on our arrival from London. Had previously stayed there in the 1960s. Much larger but still manages to keep its pleasant charm. Beautiful gardens and nice selection of places to eat with excellent food. Rooms and facilities were first rate. Staff was very helpful and friendly.What a pleasant place

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brussels, Belgium
Top Contributor
64 reviews 64 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 7, 2013

Very good hotel in a charming setting. Pros: very friendly staff; very good location, excellent breakfast; very good infrastructure including a beautiful outdoor swimming pool; a wide variety of restaurants: gourmet, casual, sushi and poolside. Cons: rooms are correct but a bit austere. All in all: an excellent price-quality ratio. I fully recommend it!!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kinshasa, Democratic Republic of the Congo
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2013

This is a descent hotel.
My dad used to take us there 40 years ago. Even now the place is still a country paradise found in the heart of the city.

The rooms are astounding,
The food awesome,
The staff very friendly, family-inclined, and professionally-trained.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Fairview Hotel

Address: Bishops Road | P.O Box 40842, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#2 Business Hotel in Nairobi
#5 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Nairobi's most popular and only family-run four star hotel comprising of 127 rooms (with some five star rooms!). Our product offering is designed for the business traveller with various room types set in five acres of beautiful gardens. Our room rates include bed, breakfast, wifi and all taxes. We are situated 2 kilometers out of the Nairobi central business district on Upper hill, away from the noise of Nairobi. ... more   less 
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Also Known As:
Fairview Hotel Nairobi

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