Stayed at the place twice. Seven years ago, for 40 days, and this year, escaping elections, for one week. Will not repeat what has been said below (a lot), will confine myself to some features only and my impressions.
You check in and bring your luggage. The rooms may be at the remote place and up to 3rd floor. No lifts anywhere. I felt sorry for porters.
Security is there. Can't be more secure in town. Not only the entire entrance is sealed, separate buildings have their own secure (by guest card) entrances.
Stunning grounds. One can spend a day walking and watching. Would be good though to have a few more benches for sitting free... Great landscape in front of the entrance - very good improvement. Country Lodge, a new budget hotel, dominates the backyard like a prison, despite efforts to conceal bleak blank dark grey wall with vegetation.
Very good breakfast - fruits are at their best, all of them, which you find hardly anywhere else; yogurt of several varieties, various fresh (not from the box!) juices, very good teas and coffee, bakery, eggs - and many more indeed.
If you are after lunch - cafe in front is really good. Whatever we tried we enjoyed. Sandwiches, pizzas, shawerma, quesadillas, and best of the best - salads. Portions are generous. Cakes may be a disappointment, at least some of them.
Their top class restaurant on the first floor is one of the classiest places in town, though it will set you back considerably.
Food at the Pool restaurant has never been exciting. Menu shrunk over years, prices grew to the level of a decent place (which it is not). Try grilled fish, always good, for years, and do not ever try any soup.
It feels unfair to see how area where one is supposed to enjoy proximity to the pool (if you splash occassionally) gave room to diners. All around the pool! You want to enjoy sun? Climb up. One umbrella is there for (twenty of) you on the sun deck.
Gym is good but small. Good thing it's free, and TV set there is handy.
WiFi is reasonalbe, or were we lucky? It's free, too.
Rooms, well, leave a lot to be desired. On one hand, those are renovated, but at the great expense of the space, and grew in price more than double. Business room is virtually basic. One (good quality) office chair, one inconvenient armchair, middle size desk and that is it. A very good bed, though. Flat Samsung TV screen with reasonalbe selection of programmes.
Our room smelled paint. It looked out on staff area (rooms from 123-131), thought it'd be great it they looked out in the opposite direction! Noise from some engine (pump? fans?), noise from the staff, who seem to be enjoying themselves in the canteen all day long. Second floor is tolerable, first floor is difficult, ground floor - ... At about 5 am trolley with waste is taxied over path with loud rattle. And the guys chat. Why don't management instruct their emplolyees to keep quiet at least till 0700 hrs, better still (on weekends) till 0800 hrs?? Is it so difficult?
Despite nets and some gadget pluged in under the table, mosquitoes bit us regularly and with vengeance.
Rooms vary dramatically in terms of location. Those facing restaurant are noisy and suffer from odour. One of the options offered to us was a room on the ground floor, with window half obscured by a roof of cafe in front. Dark and, rest assured, noisy. Same rate.
Good thing about the renovated rooms is silent doors. Really handy.
Bathroom is yet another manifestation of the pursuit of profit at customers' expense. It is a disgrace to give microscopic piece of Imperial Leather soap in a USD200+ room, really. Plus dispenser for shampoo-come-bath gel. Bathtub without shower? We did see it in Nesbitt Castle, Bulavayo, but those guys stuck to the XVI century style. Then if you do want to take a shower, a spacios wardroob compartment is there for you. If you are like me, you quite simply do not fit.
When you leave the place, there is an option of shuttle bus to JKIA, twice a day. Convenient, if your time-table permits. Otherwise, taxis are one of the cheapest in town.
Quite reasonalbe bookshop. Some parking, with option outside compound in a secure place (next to Country Lodge).
Staff is friendly, room cleaning is adequate.
Oh, yes, you will be accompanied by at least dozen of well fed cats, tomcats and kittens. They are cute.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.