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“Friendly, Efficient, Spacious” 4 of 5 stars
Review of Fairview Hotel

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Fairview Hotel
Bishops Road | P.O Box 40842, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #7 of 105 Hotels in Nairobi
aberdeen
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
“Friendly, Efficient, Spacious”
4 of 5 stars Reviewed March 15, 2013

Stayed at the Fairview for four nights. Was impressed from arrival at the welcome of staff, the size of the room and overall quality of furnishings. Food at breakfast and restaurants was of good quality. Choice was not extensive but quite alright. There was an interesting basement wine bar that I did not get a chance to visit. Service all round was very good.
Now for one negative...or room for improvements...
The equipment in the gym was ok. The gym itself was decent size but not great. But for a hotel of this quality I might expect more than 2 running machines one of which was broken and the other of which failed when I was running. Worth the hotel looking at to make sure that they are keeping up with expectations of guests.
So if you are not a regular gym user, this is a great Hotel. If you run then check with the. Hotel before booking in.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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875 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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USA/Kenya/S.Sudan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

If you have the money to throw down then this is by far the most comfortable place to stay in Nairobi. Great food, multiple restaurant options and a wonderful pool. They even have good sushi!! When traveling through Kenya this place was always a wonderful place to wind down between jobs in the bush. Always a reccomendation. If you want cheap and fun then stay at Upper Hill Campsite.

  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overland Park, Kansas
Top Contributor
64 reviews 64 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 14, 2013

This place was gorgeous! They had great food at a handful of restaurants there on site and the staff was very friendly. They do have wi-fi and it also felt like a very safe place to stay since there was a consulate right next door with lots of security. The shower was great with very hot water and great water pressure too.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clevedon
Top Contributor
86 reviews 86 reviews
61 hotel reviews
Reviews in 42 cities Reviews in 42 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 12, 2013

I had a great stay for a week at this oasis of calm in Nairobi. Old school heritage and service with plenty of faciltiies if you need them.

The rooms were basic but good and the staff attentive for what I wanted as I was there on business.

All the meals I had there were veryu good especially the relaxed outdoor area of the garden.

There were plenty of facilities - swimming pool, gym and a wide chocie of restuarants for a hotel this size...only downside was that if you finish work late then after 0930 there are little choices to eat / drink and so get in early :-)

I would stay there again and recommed this to anyone....

Downside is that you have to book direct as they dont use any booking sites, but they were quick to respond to my email and requests for late check out, though I had to pay 50% rate to get that until 1930....

Room Tip: I would recommend that you have a deluxe room, the basics ones are a bit small
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2013

once you make it through the maze to get to the property, you will not be disappointed with the grounds. the grounds are well manicured and serene. the pool area is nice and the staff will light a bonfire for you upon your request. i was impressed with the property.

because i require a family room, our selection is usually limited and seldom do we find value rates as the family rooms are usually priced at a premium. the room was basic, simple and clean. the room was a bit cabinish but i'm guessing the refurbishment has been taken place in other areas before making it to the family room. again, it was fine and no complaints, but the room was not upscale by any means.

the facilities within the hotel were nice and the public areas are nicely decorated and comfortable. the breakfast was excellent as there was a large selection and it passed the test of two kids that eat nothing.

the wifi from our room was a weak connetion but it was much better downstairs in the lounge. regarding the employees, everyone was pleasant, especially in the restaurant. at times, i felt the front desk was not overly friendly but they were always helpful.

the only knock i have with the fairview, and really it is not so much the property but the unfriendly, sketchy driver that the hotel provided me with. i landed at nairobi airport and when i finally found the guy, we headed off to his minivan. it was late in the evening and this was our first trip to nairobi. as we all know, the crime element sadly is real. well, we headed off to his car which was parked no where close to the arrivals/baggage area. mistakenly, i thought he might help us with our luggage...he did not touch a bag. he took us on a 10 minute hike and the path to his van was through other parking lots where the cars were parked so close together, we could not fit our luggage through without lifting them over our heads. again, this guy could not be bothered to assist while my kids struggled toting their own luggage.

we finally got to the van and loaded our own luggage into the vehicle and when we finished, the driver was not to be found. he was gone. i had to leave my family alone in a remote parking lot late in the evening to go and track this guy down. i found him 5 minutes later walking through a separate parking lot. i must admit, i thought i was being set up to be robbed. when we arrived at the hotel, i finally felt safe.

the next morning, we had set up a day in nairobi and the hotel had provided us with a driver...the same one. assuming the night before was just an anomaly, we set off with him again. at one point, we headed to the karen blixen museum. we walked to the property from the parking lot only to find the museum was closed as a result of a private function. upon returning to the parking lot, our driver was gone. we waited for a half hour until he returned. again, this is all not too big of a deal, but i was irritated by the whole airport pick-up and disappearance and then this nonsense. so, if i were to stay at the fairview again, i certainly would make certain this guy/driver was not in my plans.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairviewNairobi, Owner at Fairview Hotel, responded to this review, March 18, 2013
Thank you for your feedback.

Please note our taxi service was not used in this instance. I suspect it was the transport organized by your travel agent. Kindly contact us if this is not so as we would like to investigate the matter further.

Regards,

Daniel | Joint Managing Director | Fairview Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 11, 2013

Stayed at the place twice. Seven years ago, for 40 days, and this year, escaping elections, for one week. Will not repeat what has been said below (a lot), will confine myself to some features only and my impressions.

You check in and bring your luggage. The rooms may be at the remote place and up to 3rd floor. No lifts anywhere. I felt sorry for porters.

Security is there. Can't be more secure in town. Not only the entire entrance is sealed, separate buildings have their own secure (by guest card) entrances.

Stunning grounds. One can spend a day walking and watching. Would be good though to have a few more benches for sitting free... Great landscape in front of the entrance - very good improvement. Country Lodge, a new budget hotel, dominates the backyard like a prison, despite efforts to conceal bleak blank dark grey wall with vegetation.

Very good breakfast - fruits are at their best, all of them, which you find hardly anywhere else; yogurt of several varieties, various fresh (not from the box!) juices, very good teas and coffee, bakery, eggs - and many more indeed.

If you are after lunch - cafe in front is really good. Whatever we tried we enjoyed. Sandwiches, pizzas, shawerma, quesadillas, and best of the best - salads. Portions are generous. Cakes may be a disappointment, at least some of them.

Their top class restaurant on the first floor is one of the classiest places in town, though it will set you back considerably.

Food at the Pool restaurant has never been exciting. Menu shrunk over years, prices grew to the level of a decent place (which it is not). Try grilled fish, always good, for years, and do not ever try any soup.

It feels unfair to see how area where one is supposed to enjoy proximity to the pool (if you splash occassionally) gave room to diners. All around the pool! You want to enjoy sun? Climb up. One umbrella is there for (twenty of) you on the sun deck.

Gym is good but small. Good thing it's free, and TV set there is handy.

WiFi is reasonalbe, or were we lucky? It's free, too.

Rooms, well, leave a lot to be desired. On one hand, those are renovated, but at the great expense of the space, and grew in price more than double. Business room is virtually basic. One (good quality) office chair, one inconvenient armchair, middle size desk and that is it. A very good bed, though. Flat Samsung TV screen with reasonalbe selection of programmes.

Our room smelled paint. It looked out on staff area (rooms from 123-131), thought it'd be great it they looked out in the opposite direction! Noise from some engine (pump? fans?), noise from the staff, who seem to be enjoying themselves in the canteen all day long. Second floor is tolerable, first floor is difficult, ground floor - ... At about 5 am trolley with waste is taxied over path with loud rattle. And the guys chat. Why don't management instruct their emplolyees to keep quiet at least till 0700 hrs, better still (on weekends) till 0800 hrs?? Is it so difficult?

Despite nets and some gadget pluged in under the table, mosquitoes bit us regularly and with vengeance.

Rooms vary dramatically in terms of location. Those facing restaurant are noisy and suffer from odour. One of the options offered to us was a room on the ground floor, with window half obscured by a roof of cafe in front. Dark and, rest assured, noisy. Same rate.

Good thing about the renovated rooms is silent doors. Really handy.
Bathroom is yet another manifestation of the pursuit of profit at customers' expense. It is a disgrace to give microscopic piece of Imperial Leather soap in a USD200+ room, really. Plus dispenser for shampoo-come-bath gel. Bathtub without shower? We did see it in Nesbitt Castle, Bulavayo, but those guys stuck to the XVI century style. Then if you do want to take a shower, a spacios wardroob compartment is there for you. If you are like me, you quite simply do not fit.

When you leave the place, there is an option of shuttle bus to JKIA, twice a day. Convenient, if your time-table permits. Otherwise, taxis are one of the cheapest in town.

Quite reasonalbe bookshop. Some parking, with option outside compound in a secure place (next to Country Lodge).

Staff is friendly, room cleaning is adequate.

Oh, yes, you will be accompanied by at least dozen of well fed cats, tomcats and kittens. They are cute.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2013

We just stayed there for a night. It is an old colonial hotel, an oasis in the middle of the city, with a lot of character. There are some different restaurants insideiand a swimming pool with a bar, just like a small resort, so you can stay there comfortably with no need of going outside for some days.
Security is very high too. I would definitely go back to that hotel in my next trip to Nairobi.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairview Hotel

Address: Bishops Road | P.O Box 40842, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#2 Business Hotel in Nairobi
#5 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Number of rooms: 127
Official Description (provided by the hotel):
Nairobi's most popular and only family-run four star hotel comprising of 127 rooms (with some five star rooms!). Our product offering is designed for the business traveller with various room types set in five acres of beautiful gardens. Our room rates include bed, breakfast, wifi and all taxes. We are situated 2 kilometers out of the Nairobi central business district on Upper hill, away from the noise of Nairobi. ... more   less 
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Also Known As:
Fairview Hotel Nairobi

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