once you make it through the maze to get to the property, you will not be disappointed with the grounds. the grounds are well manicured and serene. the pool area is nice and the staff will light a bonfire for you upon your request. i was impressed with the property.
because i require a family room, our selection is usually limited and seldom do we find value rates as the family rooms are usually priced at a premium. the room was basic, simple and clean. the room was a bit cabinish but i'm guessing the refurbishment has been taken place in other areas before making it to the family room. again, it was fine and no complaints, but the room was not upscale by any means.
the facilities within the hotel were nice and the public areas are nicely decorated and comfortable. the breakfast was excellent as there was a large selection and it passed the test of two kids that eat nothing.
the wifi from our room was a weak connetion but it was much better downstairs in the lounge. regarding the employees, everyone was pleasant, especially in the restaurant. at times, i felt the front desk was not overly friendly but they were always helpful.
the only knock i have with the fairview, and really it is not so much the property but the unfriendly, sketchy driver that the hotel provided me with. i landed at nairobi airport and when i finally found the guy, we headed off to his minivan. it was late in the evening and this was our first trip to nairobi. as we all know, the crime element sadly is real. well, we headed off to his car which was parked no where close to the arrivals/baggage area. mistakenly, i thought he might help us with our luggage...he did not touch a bag. he took us on a 10 minute hike and the path to his van was through other parking lots where the cars were parked so close together, we could not fit our luggage through without lifting them over our heads. again, this guy could not be bothered to assist while my kids struggled toting their own luggage.
we finally got to the van and loaded our own luggage into the vehicle and when we finished, the driver was not to be found. he was gone. i had to leave my family alone in a remote parking lot late in the evening to go and track this guy down. i found him 5 minutes later walking through a separate parking lot. i must admit, i thought i was being set up to be robbed. when we arrived at the hotel, i finally felt safe.
the next morning, we had set up a day in nairobi and the hotel had provided us with a driver...the same one. assuming the night before was just an anomaly, we set off with him again. at one point, we headed to the karen blixen museum. we walked to the property from the parking lot only to find the museum was closed as a result of a private function. upon returning to the parking lot, our driver was gone. we waited for a half hour until he returned. again, this is all not too big of a deal, but i was irritated by the whole airport pick-up and disappearance and then this nonsense. so, if i were to stay at the fairview again, i certainly would make certain this guy/driver was not in my plans.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Please note our taxi service was not used in this instance. I suspect it was the transport organized by your travel agent. Kindly contact us if this is not so as we would like to investigate the matter further.
Daniel | Joint Managing Director | Fairview Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.