I arrived at the Fairview, tired after a long travel day from Uganda, then was greeted efficiently and warmly in the beautiful lobby, and taken to a room upstairs in the main (oldest) building. No elevator--you go up a polished flight of stairs to a room with gorgeous wood floor and wood furniture (bed, chairs, small table,wardrobe, desk). Is it the most modern room ever? NO--part of its charm. It was easy to imagine guests of decades past here, in this original part of the hotel. The bathroom contained both large tub and separate shower. Again, it's not the most updated rom, but it ws clean and had everyting i needed, including plenty of hot water!
If you have hand laundry after a long trip (safari, etc) this is the perfect place to do it, as there's a laundry line that you pull from the wall above the bathtub, and an iron and ironing board.
Breakfast was fantastic--the food, service, convivial atmosphere, big airy, bright setting.
Staff--courteous, pleasant and professional. Thanks to front desk and housekeepers and restaurant cooks and servers, as all I encountered were excellent.
Among uniformly fine employees, one person in particular stood out: Mr Were in the reception area. He is a star!! Thank you, Fairview owners and management, for having this dignified, friendly, gracious, and welcoming man at your hotel. It was lovely to be greeted and helped upon arrival by Were (who was miraculously still full of energy after a day of carrying heavy luggage) and then to see him, cheerful, pleasant and helpful the next morning, greeting me as if I were an old friend. He's a treasure, and an example of why it is people who make or break a place. Fairview folks are doing something right after all these years!
Also, having had a nervewracking one hour, traffic-filled drive to the airport from a home near Karen at the other end of the trip, I recommend Fairview for its location,which is convenient for NBO. Just remember to anticipate traffic delays (and scary driving) no matter where you go in Nairobi!