We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worth the Rating..but” 5 of 5 stars
Review of Fairview Hotel

Save Saved
You added Fairview Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Fairview Hotel
Bishops Road | P.O Box 40842, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #6 of 101 hotels in Nairobi
Brisbane Queensland Australia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Worth the Rating..but”
5 of 5 stars Reviewed June 30, 2012

Two nights Safari bound and one night on return.
First two nights in room 54 in the old building across the road was hard to reconcile as a first Class room. It presented to me as something like an old style sixties "up market" motel room and was a long walk from the hotel proper through two security gates and across a trafficked roadway..( admittedly also through a nice garden as long as it is not raining)
The room was in very good condition and quite clean.. but...
On return I asked for a better room for comparison and was give room 7 in the main complex.
This was more like it, and earns a tick as meeting my expectations.
All other aspects of the site are as per the general run of reviews ; an excellent property with ambience service and security.
I would certainly select this hotel for a return visit, but would choose my room carefully on booking.

Room Tip: Choose carefully on booking and seek a room in the hotel proper as it may be an inconvenient journey...
See more room tips
  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

841 people have reviewed this hotel

Traveler rating
    517
    235
    62
    18
    9
See reviews for
121
242
91
302
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 28, 2012 via mobile

A good place to stay with a fab restaurnt too. Recommended.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windhoek
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 26, 2012

Great service,venue,ambience,rooms- this is the whole package. Very professional and phenomenal attention to details _especially maintenance!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 24, 2012

Other hotels in Kenya should send their staff here to train. Outstanding Staff!
After two weeks of touring Kenya this was our last stop before flying out.
Great gardens, ample restaurants, free wi-fi....rooms could be updated a little but it is an old world lodge.
Great to have a hot shower with water pressure before flying home.
We'll be back,

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 24, 2012

Superb place, I had a great experience staying here for a week. It is easy to see why this hotel has such good reviews on this site. The expansive protected grounds, different types of accommodation, meandering inner courtyards, lovely garden, wide range of bars and restaurants makes this an excellent location for anyone staying in Nairobi. Also really good business conference location with very professional support. Staff are friendly, welcoming and professional. I gather from my local colleagues that the rooms received a face lift and the cuisine was revamped with a new chef a few years ago, and that locally this is also now a place to come to. I will always come here given a choice and would recommend highly to anyone.

So why not five stars? There are a couple of areas that let them down in my view. First, although I rather like the simple, no frills style of the business class rooms (you can always upgrade to a first class room if you want aircon, fridges etc), the home-from-home feeling mentioned by another reviewer is undermined by the we-don’t-trust-you coat hangers, the measly bar of soap and the lack of a plain towel bath robe. A few little touches that would make all the difference (I don’t need silly little bottles of massage oil etc that some places throw at you).

Secondly (OK my personal bug-bear, not likely to concern everyone), the quality, choice and value of the wine on offer is poor and is a real disconnect with the mostly excellent food (especially the brilliantly showy food in the Pango restaurant). OK, they have a wine bar/cellar with a long list of expensive wines in the Pango, if you want to spend a lot but given the experience with the cheaper house wines, why trust them with the more expensive ones? Basically they have Schalk Berger/Meerkat house wines at the lower price end (e.g. 3,000 Ksh rather than 4,000 or 5,000 plus after that), with one choice of white and red in little 25ml bottles. The white Chenin Blanc is OK, the red ‘blend’ is not very pleasant, but the real point here is they are selling bottles at x10 the wholesale price in SA (Schalk Berger’s retail price for a bottle is 40 Rand). I hear that import duties and merchant costs are high, in which case they should think about buying directly from producers. The real point here is that in almost all respects, the Fairview competes as a high quality international hotel with a difference. Good hotels and restaurants these days all over the world now offer a range of wines by the glass and a good choice at the lower end. Admittedly I have found a similar problem in other Nairobi hotels and even in Mauritius, where you would think they might be able to buy some good South African wines. Could also be the lack of wine buying skills in a country where mainly beer is drunk? Maybe Fairview could see this as an opportunity to really set themselves apart from the rest. Please take these criticisms in that spirit.

Room Tip: Go on-line so you understand the difference between economy, business and first - they suit differen...
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Fairview Hotel, responded to this review, July 8, 2012
Many of our product innovations have come from constructive feedback so thank you for taking the time to comment.

Regarding the wine – you make many points but I will focus on your main one!

We do buy direct from Schalk Berger and other winemakers in Europe to bring great wines at decent prices. When you take account of SGS inspection fee, transport, clearing agent fee, KEBS fee, Duty of 25%, excise duty of 35% and VAT, Service Charge, Income Tax, there is not much left! You will find our wine prices are pretty consistent with our competition and our range far better.

Please next time you stay with us I can arrange a meeting with our Sommelier who will give you an excellent overview of our wines and margins on each bottle.

Regards,

Daniel | Joint Managing Director | Fairview Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Ohio
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 20, 2012

We stayed here just one night as we started a safari. Very nice hotel. The security surprised me, but I realized it is this way throughout Nairobi. I felt very safe. The rooms were well equipped and clean. The facility is a little older but in excellent shape. Breakfast was wonderful.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 16, 2012

I have stayed in other hotels in Nairobi but will now make Fairview my first choice! Rooms are comfortable, food is outstanding and staff goes well beyond to make stay wonderful. It has been an oasis after long travel. I felt completely safe and welcome. I stayed here last year and am headed back soon!

Room Tip: It is worth it to upgrade to rooms near the pool.
See more room tips
  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Fairview Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairview Hotel

Address: Bishops Road | P.O Box 40842, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Business Hotel in Nairobi
#5 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Nairobi's most popular and only family-run four star hotel comprising of 127 rooms (with some five star rooms!). Our product offering is designed for the business traveller with various room types set in five acres of beautiful gardens. Our room rates include bed, breakfast, wifi and all taxes. We are situated 2 kilometers out of the Nairobi central business district on Upper hill, away from the noise of Nairobi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HotelsClick and Otel so you can book your Fairview Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairview Hotel Nairobi

Owners: What's your side of the story?

If you own or manage Fairview Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.