The hotel is located to the rear of the Israeli Embassy and it is surrounded by a very tight security presence from the Kenyan armed forces and police. Entry to the hotel is carefully monitored and the security is so good that you often see government ministers there. The hotel was recommended to me by a friend who said there were a few shortcomings but at least it was a safe place to sleep.
The reception area is small but the checking-in experience was swift and friendly. My room was a garden room. It was large enough and it was very comfortable with a large bed and good lighting. However room noises in the hotel seem to carry at night. You can hear snoring and other noises.
Stepping outside your room you find yourself in a secluded pation area with nice chairs for pleasant relaxation. There are high hedges surrounding the hotel and broad lawns and there is a pleasant atmosphere that is both relaxing and refreshing.
The toilets and shower wre clean and well maintained. Shower was easy to work and flow of hot water was constant. The towels were a bit of a challenge for sensitive skin but housekeeping changed them for me and supplied me with equally challenging towels.
Room service takes time and this can appear longer if you're hungry. When you finally get your meal it need not necessarily be what you ordered. The staff may tell you it's the next best thing to what you ordered. I tried to explain that I couldn't eat what was brought, but the waiter asked me to be thankful for what I received as there were many people starving elsewhere in Kenya. He also said the chef was in a bad mood and that he didn't dare bring it back. I felt as sorry for him as I did for myself.
The restaurant does not makes up for the room service and the food was expensive but it was OK even if the service was slow. The waiters never seem to smile.
There is a boutique type shop just down the steps and accessed from the front patio area of the hotel. The parking area is very secure and is located by the side of the hotel.
The hotel is pricey even for Nairobi but it is safe.
- Official Description (provided by the hotel):
- Nairobi's most popular and only family-run four star hotel comprising of 127 rooms (with some five star rooms!). Our product offering is designed for the business traveller with various room types set in five acres of beautiful gardens. Our room rates include bed, breakfast, wifi and all taxes. We are situated 2 kilometers out of the Nairobi central business district on Upper hill, away from the noise of Nairobi. ... more less
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- Also Known As:
- Fairview Hotel Nairobi