My husband and I stay at the Norfolk in October of last year. Sorry for the delay in writing this review as we have been "on the road" much of the past six months.
This was one beautiful hotel. It has a grand and interesting history. I must say we are partial and very fond of Fairmont properties. While a chain they NEVER seem like a chain as each property is unique in so many ways. We arrived at this hotel early evening after being in flight close to 30 hours, I think. So we were pretty tired. It was raining lightly. The Norfolk was our welcome to the next 5 plus weeks in Africa. It was our best accommodation on our trip.
Our room was a junior garden suite and though a bit on the spendy side it was perfect. The bed was luxurious. The bath had a walk-in shower (with no tub which is fine for us) and the bathroom was quite large. The sheets, towels and amenities were wonderful and plentiful. The view of the garden was lovely. We ate all breakfasts on the Terrace and they were buffets and excellent. We had dinner at the Tatu and is was very excellent, probably the best meal we had in five weeks in Africa.
We arrange to stay here for three nights before heading out to the Massai Mara and on to the rest of our tours just to rest a bit from the long trip and to adjust to the time change. We were feeling so fit after a wonderful night's sleep that we engaged our tour company, Pollman's Tours for two days of touring around Nairobi. Anderson from Pollman's Tours was the best. The rest of our Kenya tours were preplanned but we left Nairobi open to see how we felt. So that morning he arranged for us to get to Mass at Holy Family Basilica (a wonderful experience) see Karen Blixen's home, have lunch at Karen Blixen Garden Cafe, the Giraffe Center, and the Boma's of Kenya. A great day. The next day we visited The Daphne Sheldrick Animal Orphanage, did a city tour, the Village Market, a Catholic Shrine, and KADET an NGO we support, and the Kenya Museum. What a wonderful two days in Nairobi.
Our entire experience in Nairobi was wonderful. And especially the hotel. The best part of the hotel was the service. Every staff member went out of his or her way to make our stay enjoyable. The offered assistance at every turn and even gave us business cards to contact them while in Africa is we got into any difficulties. Need I say we have nothing negative on positive things to say about this hotel. If you can afford a little splurge this is the place to do it.
one small note of information - the first night we were quite cool in our room but used the huge towel for extra bedding. I don't think there is heating in the rooms as I am sure it isn't need most of the year. When we mentioned this the next day we were promptly supplied with a room heater that was just great. So if you are there when it is a bit cool don't hesitate to ask for a room heater.
another note - our upstair garden suite required stairs so if you can't manage a single flight of stairs you should make that known when you are making a reservation.
one last note - our experience here perhaps set too high a bar as we found ourselves holding the Forfolk up as the standard while we were in Africa and nothing quite as good. The Royal Livingston in Zambia was the close second but the only real conteneder.
- Also Known As:
- Fairmont The Norfolk Hotel Nairobi
- Fairmont The Norfolk Hotel
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi
- Official Description (provided by the hotel):
- Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more less
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