I stayed here during a recent business trip as a cheaper hotel nearby was fully booked.
The check-in process was pleasant and staff were courteous. Unforunately, my room was not ready when I arrived, so I was asked to take a seat in the bar area while it was prepared.
The room itself was satisfactory but nothing that justified the cost. The bedroom was a reasonable size with lovely garden and fountain views. The TV in the room was very small and too small to view from the bed. The channel listing in the remote control wallet was incorrect. Small details like this make me suspect that the hotel needs better management.
The bathroom was really tired looking and the shower was in very poor condition. Water pressure was poor and the shower head was throwing water sideways rather than down towards the person. Water leaked outside making the bathroom floor wet. The selection of toiletries in the room was very poor.
The restaurant was good although service was a little slow. A 10% service charge is automatically added and then another area is provided to enable you to tip a little more if you choose to.
I would probably not stay here again as the price tag seems far too high for what is offered.
- Official Description (provided by the hotel):
- Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more less
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- Also Known As:
- Fairmont The Norfolk Hotel Nairobi
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi