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“Safari Starting Point” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #12 of 122 Hotels in Nairobi
Certificate of Excellence 2014
Leeds, England
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
“Safari Starting Point”
4 of 5 stars Reviewed October 8, 2006

My new husband & I stayed here for 2 nights prior to our Honeymoon safari. Our welcome by all of the staff was absolutely fantastic & we were upgraded to a suite as we were honeymooners.

The room was great, very spacious & comfortable. The restaurant served average food but the service was wonderful with friendly & informative staff.

We lounged by the pool during the day & again the service was wonderful but there appeared to be a conference taking place in a meeting room by the pool so we felt a little out of place in our swimming gear amongst people dressed in work wear.

If we were to go to Nairobi again I'd definitely use this hotel as a base again but would probably just stay for 1 night rather than 2.

  • Liked — The service offered by all of the staff
  • Disliked — Business meetings taking place by the pool area
  • Stayed September 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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544 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 25, 2006

Upon arrival at this hotel, we immediately felt welcomed to Africa. The staff was incredibly friendly and welcoming to our children. The gardens are lush and the pool area inviting. The Lord Delamere terrace is great for people watching and the food is more than adequate. You will have a restful evening at this hotel upon your arrival or departure. We intend to make this our base of operation on future visits to Kenya.... by the way, if you like peri peri prawns, the restaurant grills them superbly.

Stayed June 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 17, 2006

This was the worst hotel I have ever stayed in!!! It was very expensive for the quality and service. If this is your first stop before departing on safari, try to fly into Arusha and stay there for a night.

You will regret that you stayed there. I would stay at the Serena property across town.

  • Stayed June 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Nairobi
#8 Romantic Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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