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“Safari Starting Point” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #10 of 101 hotels in Nairobi
Leeds, England
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
“Safari Starting Point”
4 of 5 stars Reviewed October 8, 2006

My new husband & I stayed here for 2 nights prior to our Honeymoon safari. Our welcome by all of the staff was absolutely fantastic & we were upgraded to a suite as we were honeymooners.

The room was great, very spacious & comfortable. The restaurant served average food but the service was wonderful with friendly & informative staff.

We lounged by the pool during the day & again the service was wonderful but there appeared to be a conference taking place in a meeting room by the pool so we felt a little out of place in our swimming gear amongst people dressed in work wear.

If we were to go to Nairobi again I'd definitely use this hotel as a base again but would probably just stay for 1 night rather than 2.

  • Liked — The service offered by all of the staff
  • Disliked — Business meetings taking place by the pool area
  • Stayed September 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 25, 2006

Upon arrival at this hotel, we immediately felt welcomed to Africa. The staff was incredibly friendly and welcoming to our children. The gardens are lush and the pool area inviting. The Lord Delamere terrace is great for people watching and the food is more than adequate. You will have a restful evening at this hotel upon your arrival or departure. We intend to make this our base of operation on future visits to Kenya.... by the way, if you like peri peri prawns, the restaurant grills them superbly.

Stayed June 2006
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california
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 17, 2006

This was the worst hotel I have ever stayed in!!! It was very expensive for the quality and service. If this is your first stop before departing on safari, try to fly into Arusha and stay there for a night.

You will regret that you stayed there. I would stay at the Serena property across town.

  • Stayed June 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Nairobi
#7 Luxury Hotel in Nairobi
#8 Business Hotel in Nairobi
#13 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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