We had dined at the Norfolk twice during the summer of 2008, and when we knew we'd be back in Nairobi over New Year's, after staying five nights at the Fairmont Mara Safari Club (which was fabulous), we decided to stay at the Norfolk. I was able to get a very good rate through the President's Club and thankfully we hadn't paid the hotel's direct full rate online. We'd previously stayed at the Fairview and the Country Lodge, and after one night we so wished we had returned there again. Why on earth, on December 30, over a major holiday weekend, would both restaurants be closed for renovations? The Delamere porch restaurant and the inside newer restaurant. They kept saying that they'd both be open for New Year's Eve, but that didn't help us on our first night there. We had lunch in the bar, which was fine, but for dinner, we had to sit on the patio facing the courtyard and had the absolute worst meal and service we've ever experienced. My husband ordered red wine by the glass, as I chose to go with a white I'd enjoyed at lunch, and he had to not only send one back, but the second as well. They were both horrible. I mentioned to our male waiter, who could not have cared less, that we'd noticed an Argentenian Malbec on the menu in the bar, but the waiter said he could not go in there to get a glass for my husband. However, we noticed other drinks going back and forth! After dinner, we thought we'd enjoy a nice drink in the bar, but when we walked in, there was disco music playing and also a huge TV showing some sports event. The lack of ambience did it for us, so we called it a night! Right then, my husband said "We'll never stay in this hotel again, nor will we even come back for a meal!" I agreed! Our room was lovely, but when the hotel's generator kicked in during the middle of the night, our A/C went off and we woke to an extremely hot room at 5:30AM. We had to call three times before someone came to fix it. I have to commend the reception staff and the doormen, all of whom took excellent care of us. One of the girls at the front desk even sent a dozen roses to my room, for some unknown reason, which was a complete, and lovely surprise. Naiomi, who works in online reservations came out to greet us, as we'd had quite a bit of correspondence arranging the two Fairmont properties we stayed at in Kenya. She was a true delight and a huge asset to the Fairmont! Luckily, we had booked another restaurant for New Year's Eve, Alan Bobbe's, which was wonderful, but upon returning to the Norfolk just before midnight, the place was dead. Not one person in the bar and this was New Year's Eve. What has happened to this lovely, old hotel that once had so much atmosphere and charm? The new hotel has definitely lost it and it probably will never be the same! Sad! Won't ever stay there again and will return to the Fairview or the Country Lodge. But, do try Tribe Hotel/Restaurant if you don't mind being a bit further out of town, but definitely go for a meal!