having stayed at the norfolk 4 or 5 x over he last 15 years, very disappointed by the changes. All the colonial charm gone - now just another faceless business hotel. Staff very friendly and service good, but rooms very dark. Chopping much of the trees down leaves the gardens open and uninviting. New terrace bar on street poorly finished with raw concrete finish to front wall.
Central Nairobi no longer a good place to overnight for connecting flights (is there any other good reason to go there other than business?) - city traffic ever worse, and the norfold v close to university - source of many disruptive events (during which the city centre comes to a standstill and lives often lost!!)
Karen a better place to be - less risk of traffic jams and demonstrations, and semi-rural atmosphere. If you need a good grustworthy taxidriver, try Stephen Mwangi [--] - used him for years with never a problem. Hotels? Karen Blixens, House of Wayne much nicer than Norfolk.