We enjoyed our stay at the Fairmont Norfolk for 6 nights. It’s in the city center, about a 30 minute drive (in good traffic) from the airport. The Police station and a college is down the street. 2 minutes walking distance is a Barclays bank/ATM, and 10 minutes away is the city market.
We had a room in the Delemere wing and it was very clean, well arranged, and very comfortable. I'm not sure why but our room didn't get but a few mosquitos, while others in another wing had a lot! Our room had 2 comfortable twin beds, a flat screen TV, a minibar fridge, a desk & chair, supplies for tea or coffee, plenty of closet space, an easy to use safe, and air conditioning! 2 bottled waters were provided daily. The bathroom had a tub with shower (water pressure was ok), a hairdryer, robes if you wanted to use them, or towels. There was one luggage table/cabinet but our suitcase was hanging over; one day we came in to find an additional cabinet for us – very nice and attentive of the housekeeper!
The courtyard and grounds were well maintained and the staff was always helpful. Our keycard stopped working and after the attempted fix, they sent a colleague to accompany us to ensure it worked. It didn’t so we just made due. They charged for wifi, 500 Shillings for 1 hour (use within 24hrs). Speed seemed ok. Local calls were about $0.50/USD cents a minute. Buffet breakfast was included for us and there was a variety of offerings: omelets made on the spot, fruit, cereals, many juices, pastries, eggs, sausages, crepes, pancakes, potatoes, etc. There were 3 restaurants on site but there were many service charges for the convenience so if you have the time, pay a taxi to eat elsewhere. We went on safari and they held our luggage until our return.