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“A little serenity in bustling Nairobi” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
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Special Offer
3rd Night FREE
Ranked #13 of 132 Hotels in Nairobi
Certificate of Excellence
Albany, Western Australia
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“A little serenity in bustling Nairobi”
4 of 5 stars Reviewed August 24, 2014

I have stayed about 6 times now in this lovely hotel. The gardens, staff and dining areas are very nice. Some rooms near reception (upstairs) are fairly small and basic, so if you want some pampering, ask for one of the wings. Food was fantastic and the staff were really good. Biggest pain is the lack of internet service. It should be free at this level of hotel. They say you can become a member and it is then free, but when trying to sign up, it wants 1,000 KSH and those who did use it said it was so slow it was unusable. It feels like penny pinching to have no free internet for guests, and it has become essential to have it these days (our group was there on business). Also, its a bit of unnecessary delay in the car and body scanning as we enter the hotel. It wasn't done very seriously.

Room Tip: Ask for a room in one of the wings.
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, September 8, 2014
Dear Wayne S,

Thank you for taking time to share your feedback.

We highly appreciate your great comments about Fairmont The Norfolk and especially on our excellent service, good food and lovely rooms.

Please contact us on kenya.reservations@fairmont.com and we shall enroll you to our Fairmont President’s Club which allows you access to a host of exclusive benefits and privileges including free internet connection in all Fairmont Hotels & Resorts Worldwide!
We have noted your concern about our security search procedures which we are reviewing with our Security Team.

We look forward to hosting you at Fairmont The Norfolk and making your stay exceptional,once again.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Perth, WA
Level Contributor
87 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed August 20, 2014

I can't recommend this hotel highly enough. It is situated on the edge of the CBD so close for shopping etc. We began and ended our safari holiday from here, but you can actually book in-house if you haven't pre-booked.
Our room overlooked the beautifully landscaped gardens, was clean, very comfortable with a well-stocked bathroom (loads of fluffy white towels). The staff are friendly (genuinely!) and very helpful.
Buffet breakfast was one of the best I've seen with plenty of choices. A la carte dinner was wonderfully presented, freshly prepared and delicious. Reasonably priced for a hotel of this standard.
Would not hesitate to stay here again

Room Tip: Overlooking the garden or pool
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 21, 2014
Dear Jacki_PerthWA,

Thank you very much for taking the time to provide feedback on your recent stay at Fairmont The Norfolk.

We are delighted that you found our hotel facilities, breakfast, dinner and services to be exceptional.

We look forward to continue making your stays in Nairobi memorable.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed August 19, 2014

The hotel is in a nice setting and the staff is exceptional in making one feel at home and seeking ways to make one's stay the best way possible. The rooms are spacious and very clean. One can open windows and enjoy the cool weather without hearing noise. Would definitly stay at this hotel if in the area again.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 21, 2014
Dear Gerald B,

Thank you for taking the time to write a review. We sincerely appreciate your comments and are delighted to hear that you enjoyed your overall stay at Fairmont The Norfolk.

We look forward to welcoming you back in the future!

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 19, 2014

Stayed here two nights (Aug. 1 & 2) before heading out on safari. In the middle of the night on Aug. 2 I woke up as someone on the staff was using a key card to enter the room! Later I discovered that someone stole $150 from my backpack which was in the room. It is hard to say something nice about a hotel where that happens.

The hotel was otherwise fine. Nice gym. Good breakfast.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 21, 2014
Dear G.W,
Thank you for taking the time to review Fairmont The Norfolk.

During your check out, you mentioned to our Duty Manager regarding the attempted late night door access and loss of money from your room. A thorough security investigation was then carried out by our Security Team and the key interrogation report showed no one had accessed your room at all that night.

Please accept our apologies for any inconvenience caused.

We hope to welcome you back in the near future.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 18, 2014

I stayed at the Norfolk for 4 weeks during a business trip and can highly recommend this hotel:

SERVICE:
Truly friendly, very mindful

ACCOMODATION:
Very comfortable, didn't miss a thing

FOOD:
- Great breakfast with a lot of choice
- Tasty snacks available at the bar
- Dinner at the restaurant tatu was just delicious!

SURROUNDINGS:
- Lovely garden, small pool and a gym + sauna + massage, etc.
- Very close to the city center
- Only drawback: noisy construction site across from the entrance, can be heard in the garden (not necessarily in the room, depending on the location of the room)

Room Tip: I'd prefer a room facing the garden, rather in the rear part (farer away from the construction s...
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 21, 2014
Dear JuSaMa2014,

Thank you for your valuable review.

We are delighted to learn you enjoyed your overall stay at Fairmont The Norfolk.
We are pleased to learn that you were happy with our quality of services, our comfortable rooms, lovely garden, great pool and quality of food.

We apologize regarding the noisy construction site ongoing at our neighboring Nairobi University. The issue has since been resolved as the contractor has revised the construction hours to strictly 0900hrs –1700hrs.

We look forward to welcoming you back during your next visit to Nairobi.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
138 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed August 18, 2014 via mobile

Stayed here a few times it is very centrally located to all the main offices. The restaurants and bar is great for entertainment. Watch out for the rooms. The ones in the back are not as good as the ones in the front of the property. The staff is very friendly and helpful.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 21, 2014
Dear Rupaks,

Thank you for recommending Fairmont The Norfolk on Trip Advisor.

We are so pleased to hear that you enjoyed your stay.

We look forward to welcoming you back in the near future.

Best Regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
119 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed August 4, 2014

Have stayed at the hotel a few times and it is great - from service to the rooms. Is quite pricey on the food and beverage side.
If you need a base for a small conference or to stop over (in Nairobi) when on Safari, this is a perfect hotel, with a lot of the old charm still present, and will help make your trip to beautiful Kenya even more special.

Room Tip: If you are not a smoker, choose a room without a balcony on the upper levels.
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#10 Family Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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