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“Excellent hotel for business” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #11 of 119 Hotels in Nairobi
Certificate of Excellence 2014
Dubai, United Arab Emirates
Top Contributor
99 reviews 99 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
“Excellent hotel for business”
4 of 5 stars Reviewed August 18, 2014 via mobile

Stayed here a few times it is very centrally located to all the main offices. The restaurants and bar is great for entertainment. Watch out for the rooms. The ones in the back are not as good as the ones in the front of the property. The staff is very friendly and helpful.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 21, 2014
Dear Rupaks,

Thank you for recommending Fairmont The Norfolk on Trip Advisor.

We are so pleased to hear that you enjoyed your stay.

We look forward to welcoming you back in the near future.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

Traveler rating
    238
    194
    59
    29
    12
See reviews for
76
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Top Contributor
107 reviews 107 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 4, 2014

Have stayed at the hotel a few times and it is great - from service to the rooms. Is quite pricey on the food and beverage side.
If you need a base for a small conference or to stop over (in Nairobi) when on Safari, this is a perfect hotel, with a lot of the old charm still present, and will help make your trip to beautiful Kenya even more special.

Room Tip: If you are not a smoker, choose a room without a balcony on the upper levels.
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 3, 2014

We spent only two nights at this hotel on our way to the Mara for safari. It is located near the University of Nairobi. There are no restaurants or attractions within walking distance of the hotel, but taxis were readily available. The property itself was in excellent condition and the staff was very helpful. The room was spacious and well appointed. We ate at the more casual restaurant twice and the food was good. We did not have a chance to eat at the more formal restaurant. Buffet breakfast was expensive but provided an extensive selection.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 9, 2014
Dear Travel_Snack,

We are grateful for your review. We are happy that you found our rooms to be lovely. We are also pleased to know that you enjoyed excellent service from our colleagues.

We look forward to welcoming you back soon.

Best regards
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord Nc
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2014

wonderful place to stay. The hotel is no differences from any upscale hotel in the US. The service and staffs are extremely friendly. The room is spacious and clean, with everything you need. very safe.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 9, 2014
Thank you for posting your review and we are delighted to receive your feedback.

We are grateful that you enjoyed staying in our clean and spacious rooms. We also appreciate that you found our Hotel to be safe and our colleagues to be friendly.

We look forward to welcoming you back in the near future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 2, 2014

We have stayed at the historic Fairmont Norfolk twice. It is located in central Nairobi near the university and City Market. There is a large variety of rooms. We recommend the suites that have views of the beautiful courtyards. The rooms are quiet and the beds are clean and very comfortable. The restaurant at the hotel has the best gourmet food in Nairobi, offering both traditional Kenyan and western fare. It is the best food we have had outside of France! The savory meat sauces are especially French-tasting. We really enjoyed the prawns and mushroom plate that we had during our most recent stay. Finally, the service at the Norfolk is second to none. They treated us like royalty! Our highest recommendation goes to the Fairmont Norfolk!

Room Tip: The suites with a courtyard view are best.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 9, 2014
Dear Fuzedade,

Thank you for your review regarding your recent stay with us.

We are happy to learn that our quality of rooms, great food and excellent services exceeded your expectations.

We look forward to another opportunity to host you in the near future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 20, 2014

A great way to start off our African Safari. We arrived very late and management was at the entrance to greet us. Staff were friendly and all smiles. Room was spacious and very clean. Security is top notch at this location and you feel safe the moment you arrive. Buffet breakfast in the morning offered many selections and was tasty. Next time we will have to stay more than one night.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 17, 2014

ideally located, easy check in & out, great food

pros

- Bit of history and class
- ideal location
- Friendly staff
- Great food
- Free Wifi ( but you need to ensure that you are told in advance)
- Multiple food choice, good bar

Cons
none

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 18, 2014
Dear Rajkamalin,

Thank you for your great feedback.

I am happy that you enjoyed the warm and engaging service from our colleagues. I also notice that you found our food to be great and location ideal.

We look forward to hosting you again in future.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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